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Customer Service Project Specialist

2 months ago

Jasper, United States MasterBrand Cabinets Full time

Company Description

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together

Job Description

The Customer Service Project Specialist will support the Stock Bath Customer Service team by identifying and leading process improvement efforts across strategic accounts. This role will be expected to learn the customer service function, processes, and MasterBrand organization to effectively identify support the team and identify opportunities to streamline and improve work processes.

This role may be worked remotely but are required to come to the Jasper, Indiana site for training and occasional meetings.

Responsibilities:

Plan and lead special projects related to order management and customer experience of stock bath products Play a key role in project implementations for strategic accounts to ensure team understands requirements to achieve success by developing and delivering training and standard work for new or improved processes Represent Customer Service in Continuous Improvement events and other meetings. Manage tasks in customer portals such as order cancellations, parts requests, order related issues and invoicing issues. Maintain knowledge of product and pricing changes, manufacturing processes, production scheduling releases, and customer service concepts, practices and procedures and the systems that support them. Maintain electronic documentation of standard work procedures for customer account management & order processing. On a daily basis, analyze and interpret data to make decisions and identify opportunities for improvement. Build relationships and positively interact and communicate with customers, both internal and external Provide back up support to Supervisor, Manager & other members of the team.

Characteristics & Attributes:

Strong written and verbal communication skills Ability to work with cross-functional teams in fast-paced environment. Ability to analyze data and understand how data relates to business Enthusiasm, a positive attitude, and a sense of urgency in providing exceptional customer service Demonstrated ability to meet deadlines and effectively organize and prioritize multiple tasks at once Proficient computer skills and advanced knowledge of Microsoft Excel Excellent organizational and leadership skills Strong attention to detail and accuracy in work produced Ability to maintain confidentiality Must be able to adapt to continual change and competing priorities while remaining calm A data-driven approach to problem solving Ability to prepare and deliver professional sales presentations via phone, electronic communication, and in person using software such as PowerPoint. Ability to travel as business needs require – Estimated at 5% for the purpose of customer visits, plant site visits, training

Qualifications

2-year or 4-year degree preferred 3+ years Customer Service or relevant experience Project management, Lean, Continuous Improvement, or Six Sigma experience is a plus.

Additional Information

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.

Actual pay will vary based on qualifications and other factors

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