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IT Business Analyst

2 months ago

Orlando, United States Colonial Group Full time

Posted Monday, January 22, 2024 at 5:00 AM Colonial Oil Industries, Inc. (COI) is one of the largest independent oil companies in the Southeast and has been serving the region since 1921. With strategic ocean terminals in Savannah, GA; Charleston, SC; and Jacksonville, FL; as well as numerous terminals along the Colonial and Plantation Pipeline, COI has an extensive network to supply gasoline and diesel fuel to the Southeast. Build Your Career, Impact Your Community, Join Our Colonial Family Colonial Oil is seeking

a data and customer-driven IT Business Analyst to join our growing team.

The IT Business Analyst serves as an innovative and collaborative business partner with

various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows. They will translate these requirements into functional specifications for technology teams and work closely with project managers, developers, and testers to ensure successful project delivery. The Business Analyst will also be involved in identifying areas for process improvement and recommending solutions to enhance operational efficiency and effectiveness. JOB EXPECTATIONS/DUTIES Analyzing data, creating reports and developing strategies to improve program performance. Analyzing processes to determine better ways to simplify the user experience and create positive outcomes Perform data validation and implement quality control measures to ensure the continued success of operations Review, audit and summarize operational data Research, design, configure, test, document, and support implementation of system changes. Manage the impact of these changes and their effects across all business segments and locations. IT business systems analysts are responsible for analyzing processes and systems to identify problems with current solutions and opportunities for improvement Have experience of demanding data projects such as data integration, reference and master data management, data feeds or data warehousing Change owner for all changes that involve the application, including underlying infrastructure changes to ensure the changes are reviewed, signed-off, and implemented Providing specialist knowledge for their application to all stakeholders Providing input in design and functional specifications Partnering with business liaisons and technical teams to understand and define system goals, issues and technical system requirements Producing deliverables related to the project(s) assigned and assisting in post implementation support Partnering with business liaisons and technical teams to understand and define system goals, issues and technical system requirements Technology Enhancements/Upgrades & Deployment Assists in the review, testing, and implementation of system upgrades, patches, and/or enhancements Collaborate with business stakeholders, functional SMEs, and technical teams to coordinate upgrades, patches, and/or enhancements Participate and facilitate consultation with subject matter experts from the business and other sources to define business requirements . Create and/or maintain business requirements documents (BRD) Ability to perform testing functions including troubleshooting, root cause analysis and identifying resolutions for certain terminal operating systems. Ability to review and analyze documentation to determine impacts to current system applications. Provide end user training and support Identify and analyze new product functionality, trends, and opportunities for their potential to disrupt existing capabilities, digital and transformation strategies Develops vendor system relationships acting as a liaison between the vendor and operations team Process Improvement Collaborates with cross-functional business partners and actively consults functional users to analyze current processes and user goals identifying gaps to drive business process improvement and day-to-day support of the business needs Identify opportunities for automation, application operations efficiency, and security Production Support Ensure technology issues are resolved in a timely manner Diagnose and troubleshoot production issues with a focus on identifying root cause and creative problem-solving. Coordinate and facilitate consultation with subject matter experts from the business as required Collaborate with technical teams, as required, to triage issues with integrations and automations identifying root cause and solutions Coordinate system changes across multiple cross-functional teams as necessary to apply fixes Writes, maintains, and supports a variety of reports or queries utilizing appropriate reporting tools Ability to create, update, and maintain documentation and requirements QUALIFICATIONS/REQUIREMENTS Ability to think creatively, strategically, and technically Ability to present and communicate ideas to all levels of the business and across multiple departments 3-5 years in the oil and gas industry, logistics and supply chain preferred 3-5 years working with systems implementations, project management and end user training Highly proficient with Microsoft Office Suite including Power BI Bachelor’s or Associates degree in a Business field or an equivalent combination of education, experience, and training Strong organizational skills, able to manage several initiatives at once Must be resourceful and have creative problem-solving skills Strong Analytical skills required Must be flexible & adaptable Must be detail oriented and able to focus on tasks Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 20 pounds. Eligibility Requirements:

Hiring is contingent upon eligibility to work in the United States. ------------------------------------------------------------------------------------------------------------------------------------------------------- Colonial Group, Inc. is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations.

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