Customer Success Manager
6 days ago
About Blueprint: Blueprint is a venture-backed, mission-driven digital health company leveraging the best of AI, consumer design, technology and clinical research to dramatically improve the quality of mental health therapy for millions. Mental Health in the U.S. in 2024 is facing a crisis. Depression, anxiety and other complex conditions continue to rise rapidly in the U.S. population, while Therapists are forced to do more with less, leading to burnout and lower quality care. To solve these crises, we have built the world's first 'Therapist Enablement Platform'. Clinicians use Blueprint to leverage AI documentation automation, measurement-informed care assessments, automated workflows and hundreds of digital worksheets and other resources to save admin time, deliver high-quality therapy, and engage clients between sessions. Taken together, Blueprint's therapist enablement platform drives dramatically better clinical outcomes, resulting in 5-10X ROI for large therapeutic practices. About the Role: We are seeking a Customer Success Manager who thrives in a fast-paced environment. This role is perfect for a self-driven individual who is equally as skilled at managing strategic enterprise customer relationships as they are at executing on operational and tactical tasks. As a Customer Success Manager, you’ll be responsible for the success of Blueprint’s largest customers, from implementation through renewal. You will work closely with Blueprint’s Product, Engineering and Support teams to ensure the success of your customers. Excellent candidates for this role have strong organizational skills, a customer-first communication style, and the ability to balance competing priorities effectively. What You'll Do: Customer Retention and Growth: Maintain and grow revenue from assigned customers, with a primary focus of Blueprint’s largest enterprise customers. Customer Relationship Management: Build strong, long-term relationships with customers, including regular partnership reviews with key customers to review customer health, discuss Blueprint product/feature enhancements, and drive product adoption and expansion. New Customer Implementation: Work with new customers to successfully get started using Blueprint, including setup/configuration, product training, and driving product adoption. Customer Advocate: Work with Sales, Product, Support, Clinical and Engineering to identify, communicate, and resolve customer issues. Provide insight and feedback to help inform product development direction and priorities. Why Join Blueprint: Impact: Work on products that make a meaningful difference in mental health care. Growth: Join a fast-growing venture-backed company with ample opportunities for professional development. Innovation: Be at the forefront of using data to shape the future of mental health technology. What You Bring: At least 2 years of experience in customer success , ideally in a fast-paced, tech-driven environment or venture-backed company. Excellent communication skills , with experience working with senior leaders presenting data insights to both technical and non-technical stakeholders. A proven ability to explain technical subjects to non-technical users in large enterprises. The ability to work independently, handle multiple projects, and take initiative in a fast-paced environment . Previous experience in a startup or fast-growing environment, demonstrating the ability to adapt quickly, solve problems, and make data-driven decisions under tight timelines. Digital health or SaaS experience is a bonus. Interesting, challenging, and meaningful work Work-life balance Competitive salary and equity 100% remote – no office, no commuting Health, dental, and vision insurance (Blueprint covers 75% of the premium for you and all dependents) Paid Maternal/Paternal leave Semi-annual team gatherings (in Chicago) Unlimited PTO Opportunities to grow with the company and shape our product Hardworking, mission-driven, friendly coworkers At Blueprint, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Blueprint believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. #J-18808-Ljbffr
-
Customer Success Manager
6 days ago
Chicago, United States ADARA Full timeYour Team & Role: We are seeking candidates in the Central USA Time Zone. As a Cloud Customer Success Manager, you will play a crucial role in ensuring our Direct End Customers achieve maximum value from our cloud solutions. You will build strong relationships with clients, guiding them through adoption, ongoing support and growth. The goal of this role is...
-
Customer Success Manager
6 days ago
Chicago, United States Keeper Security Full timeKeeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area! Keeper’s cybersecurity software is trusted by millions of people and thousands of...
-
Customer Success Manager
5 months ago
Chicago, United States Education Walkthrough Enterprise Full timeThe Role In this role, you will be responsible for managing a portfolio of customers with the primary objective of delighting customers. You'll act as a trusted advisor, maintaining regular contact to support and partner with them for effective use of the Education Walkthrough platform. Your responsibilities include understanding customer goals, proactively...
-
Customer Success Manager
2 weeks ago
Chicago, United States Zadara Full timeYour Team & Role: We are seeking candidates in the Central USA Time Zone. As a Cloud Customer Success Manager, you will play a crucial role in ensuring our Direct End Customers achieve maximum value from our cloud solutions. You will build strong relationships with clients, guiding them through adoption, ongoing support and growth. The goal of this role is...
-
Manager, Customer Success
4 days ago
Chicago, United States FourKites, Inc. Full timeAt FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with...
-
Customer Success Manager
6 days ago
Chicago, United States AvePoint Full timeAbout AvePoint: A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital collaboration data, sustain connections between people and ensure business...
-
Customer Success Manager
2 weeks ago
Chicago, United States Zadara Full timeYour Team & Role: We are seeking candidates in the Central USA Time Zone. As a Cloud Customer Success Manager, you will play a crucial role in ensuring our Direct End Customers achieve maximum value from our cloud solutions. You will build strong relationships with clients, guiding them through adoption, ongoing support and growth. The goal of this role is...
-
Customer Success Manager
6 days ago
Chicago, United States MicroStrategy Full timeCompany Description MicroStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make...
-
Customer Success Manager
6 days ago
Chicago, United States Cargado, Inc. Full timeAbout the company Cargado is an early stage technology startup revolutionizing how U.S.-Mexico cross-border logistics is executed. Founded by experienced entrepreneurs Matt Silver (second-time founder/CEO after a successful exit and long-time freight veteran) and Rylan Hawkins (CTO, Ex-Convoy, Ex-Microsoft, and previous founder). Mexico has recently taken...
-
Manager, Customer Success
2 months ago
Chicago, United States FourKites, Inc. Full timeAt FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with...
-
Customer Success Manager
6 days ago
Chicago, United States MicroStrategy Incorporated Full timeMicroStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and...
-
Customer Success Manager
4 days ago
Chicago, United States Litera Corp. Full timeJob Description Join Our Team at Litera: Where Legal Technology Meets Excellence Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and...
-
Customer Success Manager
1 week ago
Chicago, United States SEARCH Group Partners, Inc. Full timeSEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week.Successful Customer Success Manager at LIFELENZ possesses exceptional communication skills, a strong ability to build and nurture relationships, and a keen...
-
Customer Success Manager
5 days ago
Chicago, United States SEARCH Group Partners Full timeSEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week. Successful Customer Success Manager at LIFELENZ possesses exceptional communication skills, a strong ability to build and nurture relationships, and a...
-
Customer Success Manager
4 days ago
Chicago, United States SEARCH Group Partners, Inc. Full timeSEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week.Successful Customer Success Manager possesses exceptional communication skills, a strong ability to build and nurture relationships, and a keen attention...
-
Customer Success Manager
2 days ago
Chicago, United States SEARCH Group Partners Full timeSEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week. Successful Customer Success Manager possesses exceptional communication skills, a strong ability to build and nurture relationships, and a keen attention...
-
Customer Success Manager
7 days ago
Chicago, United States Intercom Full timeWhat‘s the opportunity? We are seeking a Scaled Customer Success Manager to join our global Success Management organization. In this role, you will report directly to the Global Leader of Scaled Success and partner closely with our Sales team. You’ll work with a wide variety of customers, acting as an expert point of contact for all things product and...
-
Customer Success Manager
3 days ago
Chicago, United States Intercom Full timeWhat‘s the opportunity? We are seeking a Scaled Customer Success Manager to join our global Success Management organization. In this role, you will report directly to the Global Leader of Scaled Success and partner closely with our Sales team. You’ll work with a wide variety of customers, acting as an expert point of contact for all things product and...
-
Customer Success Manager
6 days ago
Chicago, United States Verve Group, Inc. Full timeAbout Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experienced and...
-
Customer Success Manager
1 month ago
Chicago, United States MicroStrategy Incorporated Full timeAs a Customer Success Manager, you will manage MicroStrategy's accounts. You will build strong relationships at multiple levels across the account as serve as a trusted advisor to your customers, know their company and industry well and be a strategi Manager, Project Management, Customer Engagement, Customer, Technology, Retail, Business
