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Customer Service Specialist
2 months ago
Job Description
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Balkamp currently has a Full-Time Customer Service Representative position available. This position will require an individual who can provide exceptional customer service with timely and accurate information. This individual will also need to be able to solve a customer's problem(s) and identify and analyze customer's needs to ensure high customer satisfaction. This position must be able to perform in a fast-paced, high-production, high-volume atmosphere within a call center environment.
Responsibilities
Manage all aspects of Customer Service including inbound and outbound customer phone inquiries
Work with and communicate with Balkamp suppliers in resolving customer concerns
Work with Purchasing and Shipping Departments to expedite and track orders
Must Independently solve problems and analyze needs
Maintain accurate information and data in appropriate systems by tracking and capturing information and data.
Receive, review and process inquiries in a timely and accurate manner
Ability to develop and maintain strong relationships with both existing and new customers
Provide timely and accurate information, service and resolution
Ability to operate in a team environment, cross functionally where employees constantly provide support to each other
A high level of accuracy, attention to detail and ability to prioritize tasks
* A high level of ownership, accountability and initiative
Strong problem solving skills
Strong reading and comprehensive skills
Flexible and adaptive to change
Experience and proficiency with Microsoft Office along with use and knowledge of various search engines is needed
Support NAPA Distribution Centers, NAPA DC Service Centers, NAPA Stores, Balkamp and all NAPA System Selling Groups.
Understand and communicate Balkamp products, warranty, shipping and special program policies
Must be able to access information from supplier catalogs and websites
Ability to contact sales team, hub reps and customers to inform, educate, promote and sell Balkamp products and programs
Qualifications
Must be willing to work until 7:00PM and possibly weekends and some Balkamp recognized holidays
Automotive or Automotive Aftermarket background is helpful
Must understand and recognize part numbers, including identifying sequence of numbers and letters accurately
Proficient with Microsoft Office applications (Excel, Outlook etc.) along with a strong knowledge of various search engines/internet capabilities
Strong analytical skills
Flexible and adaptive to change
Excellent verbal and written communication skills with active listening
Strong project management, process and conceptual skills
Demonstrated success in problem solving
Strong interpersonal skills
Ability to learn and apply new information quickly while interpreting and offering appropriate solutions to customers
Demonstrated ability to handle multiple tasks and assignments simultaneously with a high level of accuracy.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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