Field Service Customer Support Specialist

2 weeks ago


Plainfield, Connecticut, United States Connecticut Water Full time

We are excited to announce an opportunity in our **Field Service, Customer Service** division for a **Field Service Customer Support Specialist**. Our commitment to environmental sustainability drives us to provide high-quality water services to communities and families. We prioritize professional growth, offering training and development to foster success across all facets of our operations and culture. Additionally, we offer a competitive benefits package along with a 401(K) plan.

**Position Overview**

The Field Service Customer Support Specialist is tasked with delivering exceptional service to our clients by executing field service responsibilities related to service provision and the upkeep of customer accounts.

This role supports customer service by diagnosing and resolving customer concerns, which may include meter issues, water quality inquiries, and service-related challenges.

Responsibilities include conducting meter replacements as needed to guarantee accurate and compliant meter functionality.

Additionally, the specialist will carry out cross-connection inspections and testing in accordance with health department regulations.

Timely and precise execution of 'call before you dig' protocols is essential.

Service inspection tasks and meter installations are also part of the responsibilities.

Accurate and efficient completion of assigned meter reading tasks is required.

**Safety Commitment**

Our organization is dedicated to maintaining a safe working environment. This role involves learning, adhering to, and ensuring compliance with all safety regulations, including those outlined in the Company Safety Manual, OSHA standards, and other applicable local, state, or federal regulations.

**Additional Duties**

Other responsibilities or special projects may be assigned as necessary.

**Qualifications**

- High School Diploma is mandatory.

- A valid Driver's License is required.

- Cross-connection certification is necessary or the ability to obtain certification within a reasonable timeframe.

- Willingness to participate in standby rotation is essential.

- Strong communication skills are required.

- Proficiency in computer skills is necessary.

- A minimum of 6 months of relevant experience is preferred.

**Work Environment**

This position primarily involves outdoor work.



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