Front Desk Customer Service Representative

2 months ago

Clifton Park, United States Goldfish Swim School Full time

Responsive recruiter

Job Title: Front Desk Customer Service Representative
Reports to: General Manager
FLSA Status: Non-Exempt

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first
point of contact for potential and current Goldfish customers and as such is responsible for presenting a
positive image for the company.

MUST BE WILLING AND ABLE TO ALSO WORK IN THE POOL AS A SWIM INSTRUCTOR

Duties and Responsibilities include the following. Other duties may be assigned.

1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a
professional manner.
2. Processes student registrations using effective sales/customer service techniques.
3. Schedules and manages birthday/pool parties. Supervises birthday party staff.
4. Resolves customer concerns/complaints using a professional approach.
5. Assists clients with purchases of merchandise and vending.
6. Greets parents and students as they report to the front desk. Checks in students on the attendance
tracking system.
7. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and
observation area.
8. Monitors snack shack area and provides guidance to snack shack staff.
9. Checks voicemail and email correspondence and responds in a timely manner.
10. Updates informational displays with accurate and timely promotions and literature.
11. Provides occasional administrative support for management personnel to include the General Manager,
and the Asst. General Manager.
12. Makes collection calls to resolve open account problems.
13. Prepares twice daily student lesson schedules for use by instructors and management staff.
14. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Education/Experience: High school diploma or GED. Some college preferred. Two years previous customer
service and/or administrative office experience required. Intermediate level computer skills required using
Word, Excel and other software systems.
Certificates and Licenses: CPR, First Aid and AED certification required.

Compensation: $16.50 - $18.00 per hour

Tropical Vibes & Impacting Lives

You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passionNot just a passion for kids or a passion for swimming...it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments

Making Waves with Passion, Purpose & Core Values

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team

We go above and beyond with every detail to create a GOLDEN Experience

We believe in nurturing a culture that provides WOW Customer Service

We do the right things, make the right decisions and treat people with Integrity •Compassion •Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life's accomplishments by remembering to Celebrate

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

  • Front Desk Representative

    4 weeks ago

    Kings Park, New York, United States Sportime Clubs, LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Attendant to join our team at Sportime Clubs, LLC. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a 5-star experience at all times.Key Responsibilities:Provide exceptional customer service to...

  • Front Desk Representative

    1 month ago

    Forest Park, Georgia, United States Midas Hospitality Full time

    Front Desk Agent OpportunityMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest service at our Residence Inn hotel in Clayton, MO.Key Responsibilities:Register and assign rooms to guests, providing accurate information and directions.Manage incoming mail and faxes for guests, ensuring timely delivery.Respond to guest...

  • Front Desk Representative

    4 weeks ago

    Orland Park, Illinois, United States Dave & Buster Full time

    Job Title: Front Desk/HostJob Summary:At Dave & Buster's, we're looking for a highly skilled and enthusiastic Front Desk/Host to join our team. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key Responsibilities:Deliver exceptional guest service by...

  • Front Desk

    2 months ago

    Overland Park, United States iFLY, LLC Full time

    Front Desk / Customer Service Representative $18/hr Starting Our mission is to deliver the dream of flight! Learn about iFLY's Indoor Skydiving. iFLY is a global company with 33 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development. We are seeking an enthusiastic...

  • Customer Service Representative

    4 weeks ago

    Winter Park, Florida, United States Goldfish Swim School Full time

    About the RoleWe are seeking a highly motivated and energetic Sales and Member Services Representative to join our team at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, processing sales and enrollment transactions, and promoting a positive image for our...

  • Sr. Customer Service Representative

    2 weeks ago

    Clifton, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a dedicated Sr. Customer Service Representative to become a part of our team in Wayne, New Jersey, United States. In this role, you will be handling customer orders, maintaining client relationships, and managing account-related tasks in a dynamic workplace. This position offers a long-term contract...

  • Front Desk

    3 weeks ago

    Clifton, United States PF Miami Developers LLC Full time

    Job Type Part-time Description Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. Who You Are: All of our Team Members...

  • Front Desk Supervisor

    4 weeks ago

    Park City, Utah, United States Pyramid Global Hospitality Full time

    Job SummaryAt Pyramid Global Hospitality, we are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and leading a team of front desk agents to achieve exceptional results.Key...

  • Hotel Front Desk Representative

    1 month ago

    Overland Park, Kansas, United States Hampton Inn Kansas CityOverland Park Full time

    Job SummaryWe are seeking a highly skilled and professional Hotel Front Desk Agent to provide exceptional service to our guests. The ideal candidate will possess excellent communication skills, a strong work ethic, and a commitment to guest satisfaction.Key ResponsibilitiesManage guest information, distribute keys and room assignments, and answer general...

  • Customer Service Representative

    1 month ago

    Orland Park, Illinois, United States Podiatry Service Company LLC Full time

    Job DescriptionWe are seeking a part-time receptionist to work in our fast-paced podiatric clinic.As a receptionist, you will be one of the first points of contact for our office. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone...

  • Front Desk Representative

    4 weeks ago

    Monterey Park, California, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and handling various front office duties. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesRegister guests...

  • Front Desk Concierge

    1 month ago

    Asbury Park, United States LIVunLtd Full time

    LIVunLtd is looking for a Front Desk Concierge to join our growing team in the surrounding market! The Front Desk Concierge is a front-facing position that requires polish, poise and a passion for delivering amazing customer service. The Concierge will engage with residents, instill a positive and enthusiastic culture within the building and provide the...

  • Front Desk Concierge

    3 weeks ago

    Asbury Park, United States LIVunLtd Full time

    LIVunLtd is looking for a Front Desk Concierge to join our growing team in the surrounding market! The Front Desk Concierge is a front-facing position that requires polish, poise and a passion for delivering amazing customer service. The Concierge will engage with residents, instill a positive and enthusiastic culture within the building and provide the...

  • Front Desk Ambassador

    4 weeks ago

    Asbury Park, New Jersey, United States LIVunLtd Full time

    LIVunLtd is seeking a highly skilled Front Desk Concierge to provide exceptional customer service to our residents. This role requires a passion for delivering 5-star-level services and a deep understanding of local businesses, entertainment venues, and travel options.The ideal candidate will possess excellent communication skills, great instincts, and a...

  • Front Desk Supervisor

    7 months ago

    Overland Park, United States Davidson Hospitality Group Full time

    Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadershi Front Desk, Supervisor, Hospitality, Operations, Leadership, Guest Experience

  • Front Desk Manager

    4 weeks ago

    Overland Park, Kansas, United States Embassy Suites by Hilton Kansas City Overland Park Full time

    Job Title: Front Desk ManagerJob Summary:We are seeking a highly skilled Front Desk Manager to join our team at Embassy Suites by Hilton Kansas City Overland Park. As a Front Desk Manager, you will be responsible for providing exceptional guest service, managing the front desk budget, and overseeing all operations at the front desk.Responsibilities: Gather...

  • Hotel Front Desk Representative

    1 month ago

    Overland Park, Kansas, United States Homewood Suites by Hilton Kansas CityOverland Park Full time

    Job SummaryWe are seeking a highly skilled and professional Front Desk Clerk to join our team at Homewood Suites by Hilton Kansas City/Overland Park. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring a seamless and enjoyable stay with us.Key Responsibilities:Manage guest...

  • Customer Service Representative

    4 weeks ago

    Oak Park, Illinois, United States Fitness Formula Clubs Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience at our club.Key Responsibilities:Greet...

  • Front Desk Associate

    4 weeks ago

    Florham Park, New Jersey, United States Brookdale Senior Living Full time

    Job SummaryWe are seeking a highly skilled and organized Front Desk Associate to join our team at Brookdale Senior Living. As a Front Desk Associate, you will be the first point of contact for visitors and residents, providing exceptional customer service and ensuring a warm and welcoming environment.Key ResponsibilitiesGreets all visitors entering the...

  • Front Desk Representative

    4 weeks ago

    Villa Park, Illinois, United States Aimbridge Hospitality Full time

    Job SummaryPart-time, $16/hr, AM-Mid-PM Shifts, Flexible and Weekend Availability Required.As a Front Desk Agent, you will be responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.Key Responsibilities:Registering guests and making and modifying...