Sr. Customer Service Representative

3 days ago


Clifton, United States Robert Half Full time
Job DescriptionJob DescriptionWe are welcoming applications for the role of Sr. Customer Service Representative. Located in Wayne, New Jersey, this position operates within the industry, providing an opportunity for a long-term contract. The successful candidate will be adept at managing customer accounts, processing applications, and handling inquiries.

Responsibilities:
• Accurately and efficiently carry out customer order entries, using systems such as SAP.
• Manage customer accounts, ensuring all information is up-to-date and accurate.
• Handle customer inquiries, providing a high level of service at all times.
• Facilitate order entries from customers, ensuring all details are correct.
• Provide potential coverage for phone and front desk duties when required.
• Use your skills in ERP and CRM to optimize processes and improve customer satisfaction.
• Leverage your knowledge of various computer programs effectively in the role.
• Apply your experience with data processing to ensure efficient operations.
• Utilize your skills in Epic Software, About Time, and other relevant platforms.
• Conduct administrative tasks related to claim administration, benefit functions, and billing functions.• Proficiency in various computer programs
• Experience with CRM systems
• Ability to manage data processing tasks efficiently
• Knowledge of Epic Software
• Familiarity with ERP - Enterprise Resource Planning
• Experience with About Time software
• Proven track record of effectively answering inbound calls
• Understanding of various benefit functions
• Experience in handling billing functions
• Knowledge of claim administration procedures
• Proficiency in order entry processes
• Experience with SAP software

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