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Client Services-DC

3 months ago

Washington, United States Fhitting Room Full time

Effectively provide client relations and studio operations support. Our NYC-founded brand is expanding to DC, and we need customer-minded rockstars to help deliver Fhitting Room's signature five-star service. While mornings are key, shift times may vary, so flexibility is essential.

Role and Responsibilities Positive and hard-working individuals who are extremely organized, efficient, and forward-thinking problem-solvers. Provide a seamless check-in and post-class process, providing help and support as needed, ensuring every human feels welcome and comfortable. Act as a brand ambassador, in person and on the phone. Clearly and enthusiastically communicate the format and benefits of our HIT classes. Convert lookers to bookers Conduct studio tours with new clients-we sweat the small stuff and this is an excellent way to develop relationships with clients. Support clients buying merch and reserving classes using our point-of-sale system, respond to email inquiries, answer phones, and assist Operations Managers with the day-to-day studio needs. Proven ability to work directly with the client when immediate action is needed. Assist with inventory, studio cleaning, and opening/closing checklists. Business projects as outlined by managers.

Requirements At least one year of experience doing similar work. Flexibility and responsiveness a must. Exceptional interpersonal skills and attention to detail. Good with people, names and faces. Strong interpersonal and communication skills: deliver energy and insight. Must be available to work flexible/non-traditional hours (including weekends and some holidays). Willing to work early morning, evening and/or weekend hours. Mariana Tek experience a plus

Benefits and Perks Health/Dental/Vision Insurance Short/Long Term Disability Insurance Life/AD&D Insurance 401(k) Retirement Plan Flexible Spending/Health Savings Accounts Supplemental coverages such as: Accident, Critical Illness, Hospital Indemnity Employee Assistance Program Transit Program Fhitting Room Classes Discounts such as: Cell Phone, Home/Car Insurance, Tickets, Other Fitness Studio Classes Use of Company Studio Space

$15 - $17 an hour #J-18808-Ljbffr