International Logistics Solutions

4 weeks ago


Los Angeles, United States Masterpiece International, Ltd. Full time

International Logistics Solutions – Logistics Coordinator II - Export page is loaded

International Logistics Solutions – Logistics Coordinator II - Export

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locations

Los Angeles, CA

time type

Full time

posted on

Posted 13 Days Ago

job requisition id

JR100011

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business. $24.00 - $30.00

Hourly The Logistics Coordinator II is the liaison between customers, vendors, and other internal/external stakeholders. Our mission is to add value to our clients’ businesses and supply chains, by offering a complementary platform of premier logistics solutions that specialize in sensitive, time-definite, high-value, and white-glove shipments. ESSENTIAL

JOB

FUNCTIONS Deliver

exceptional

customer

service

by

means

of

excellent

quality

performance

Timely

communication

with

stakeholders

via

email

and

phone

Timely

acknowledgement

of

customer

complaints

and

issues

resolution

with

periodic

updates

as

needed

Keep

records

of

customer

contact,

transactions,

comments,

and

complaints.

Ensure

documentation

is

complete,

professional,

and

accurate

Build effective transportation plans for customers by securing rates, placing bookings with carriers and monitoring

carrier

and terminal schedules

Secure Drayage carriers, communicate critical deadlines and schedule/monitor

loadings

Work cross functionally to support Sales and Accounting teams as needed with rate requests and billing

information

Follow

Standard

Operating

Procedures

and

directives

as

outlined

by

leadership

and

the

company

guidelines

Communicating

and

coordinating

with

colleagues

as

necessary

Train other employees within the department on an as-needed basis

Adhere to company KPI’s

(key performance indicators)

Complete other duties as assigned

Q

UALIFICATIONS Senior:

3+

years

industry

experience

Experience

in

a

customer

service

role;

with

excellent

customer

service

and

communication

skills

Ability

to

be

patient

and

understanding,

especially

in

the

midst

of

challenging

situations

Comfortable

using

computers

and

Microsoft

Suite

, specifically Excel

Ability to

effectively

problem solve

Ability to w

ork independently

and a part of a team

Increased level of proficiency

is expected

in related tasks as it pertains to the job

Preferred

experience

: Cargo Wise or equivalent system

experience

PHYSICAL

REQUIREMENTS The

position

is

in

an

indoor,

office

environment,

requires

the

ability

to

communicate

with

internal

and external customers or vendors verbally and in writing, sit for periods of time, operate typical

office

equipment which

requires seeing

and

the

use of

a

keyboard.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

About Us

Magnate Worldwide is a diversified supply chain management company, comprised of a unique portfolio of complementary, premium logistics services focused on Mission Critical Domestic, Fine Arts, and Global Freight Forwarding.

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