International Logistics Solutions
4 weeks ago
International Logistics Solutions – Logistics Coordinator II - Export page is loaded
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locations
Los Angeles, CA
time type
Full time
posted on
Posted 13 Days Ago
job requisition id
JR100011
It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.
$24.00 - $30.00
Hourly
The Logistics Coordinator II is the liaison between customers, vendors, and other internal/external stakeholders. Our mission is to add value to our clients’ businesses and supply chains, by offering a complementary platform of premier logistics solutions that specialize in sensitive, time-definite, high-value, and white-glove shipments.
ESSENTIAL
JOB
FUNCTIONS
Deliver
exceptional
customer
service
by
means
of
excellent
quality
performance
Timely
communication
with
stakeholders
via
email
and
phone
Timely
acknowledgement
of
customer
complaints
and
issues
resolution
with
periodic
updates
as
needed
Keep
records
of
customer
contact,
transactions,
comments,
and
complaints.
Ensure
documentation
is
complete,
professional,
and
accurate
Build effective transportation plans for customers by securing rates, placing bookings with carriers and monitoring
carrier
and terminal schedules
Secure Drayage carriers, communicate critical deadlines and schedule/monitor
loadings
Work cross functionally to support Sales and Accounting teams as needed with rate requests and billing
information
Follow
Standard
Operating
Procedures
and
directives
as
outlined
by
leadership
and
the
company
guidelines
Communicating
and
coordinating
with
colleagues
as
necessary
Train other employees within the department on an as-needed basis
Adhere to company KPI’s
(key performance indicators)
Complete other duties as assigned
Q
UALIFICATIONS
Senior:
3+
years
industry
experience
Experience
in
a
customer
service
role;
with
excellent
customer
service
and
communication
skills
Ability
to
be
patient
and
understanding,
especially
in
the
midst
of
challenging
situations
Comfortable
using
computers
and
Microsoft
Suite
, specifically Excel
Ability to
effectively
problem solve
Ability to w
ork independently
and a part of a team
Increased level of proficiency
is expected
in related tasks as it pertains to the job
Preferred
experience
: Cargo Wise or equivalent system
experience
PHYSICAL
REQUIREMENTS
The
position
is
in
an
indoor,
office
environment,
requires
the
ability
to
communicate
with
internal
and external customers or vendors verbally and in writing, sit for periods of time, operate typical
office
equipment which
requires seeing
and
the
use of
a
keyboard.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
About Us
Magnate Worldwide is a diversified supply chain management company, comprised of a unique portfolio of complementary, premium logistics services focused on Mission Critical Domestic, Fine Arts, and Global Freight Forwarding.
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