Arts+ - Student Services Coordinator

1 day ago

Charlotte, United States Ascend Nonprofit Solutions Full time
POSITION: Student Services Coordinator

STATUS: Full time, 40 hours per week, non-exempt. Benefits eligible.

Monday-Friday, 10:00 AM - 6:00 PM

Hybrid In-Person and Remote.

ABOUT ARTS+

Founded in 1969, Arts+ is a music and visual art nonprofit organization that envisions the transformative impact of arts education illuminating every corner of the Charlotte region. Its goal is to make outstanding arts education available to students of all ages, skill levels and socioeconomic backgrounds. From private lessons to summer camps to community outreach programs, Arts+ strives to help each student unlock their full potential through the power of arts education.

POSITION SUMMARY

Coordinate program registration activities for private lessons, classes and camps, including the overall customer service experience for all constituents, maximizing both enrollment and revenue for the organization. Position works collaboratively across departments to achieve goals and best serve Arts+ students.

ESSENTIAL FUNCTIONS
  • Student Services
    • Manage the overall customer service experience for all potential and existing students and families. Customer service is the act of taking care of the customer's needs by providing professional, helpful, high quality service and assistance before, during, and after a transaction. Characteristics include promptness, politeness, professionalism and personalization.
    • Work with program team to assess and provide the needs for each offered program, such as reminder emails, rosters, sign-in sheets, etc.
    • Process student placements and registrations, including intake conversations, faculty and location scheduling, and confirmation emails.
    • Prepare weekly enrollment reports and other reports as needed, including those on enrollment trends, financial aid, inquiries and student demographics.
    • Make space reservations at satellite locations for private music lessons and group classes.
    • Maintain enrollment database, including student information, program records, and attendance tracking.
  • Payment Processing
    • Coordinate the financial aid process by gathering applications and supporting documents, maintaining financial aid spreadsheets and making award recommendations.
    • Prepare weekly and monthly financial reports, and serve as the primary point of contact with the finance department for financial record keeping needs.
    • Accept, process and monitor payments and cancellations; manage outstanding balances on a monthly basis.
    • Process contract faculty payroll, checking attendance and instructor hours.
  • Program Strategy
    • Send surveys and analyze results after each semester, workshop and summer camp.
    • Strategize with Communications Department on how to best maximize and increase enrollment.
    • Engage in Arts+ community relationships and partner opportunities.
  • Assist with filing, phone calls, correspondence and copying.
  • Other duties as assigned.
KNOWLEDGE, SKILL, ABILITY
  • Bachelor's Degree preferred.
  • Music and/or art background preferred.
  • Exceptional customer service skills and a commitment to parent/student satisfaction. Friendly, articulate, welcoming demeanor that encourages interest in the organization.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) required.
  • Attention to detail and financial acumen required.
  • Database management experience preferred.

Please note: The Covid-19 vaccination is required as a condition of employment.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned. Arts+ will engage in an interactive process with employees requesting medical or religious accommodations.

EQUAL OPPORTUNITY EMPLOYER. It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner status, gender (including sex stereotyping), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

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