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Guest Service Agent

4 months ago

Littleton, United States Tharaldson Hospitality Full time

Guest Service Agent/Front Desk AgentDo you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk AgentWhat We Offer:Career advancement opportunitiesEmployee discountsCompetitive payDaily PayFlexible work scheduleComprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)Paid vacationSUMMARYAccommodates guests of the hotel by performing the following dutiesQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ESSENTIAL JOB FUNCTIONS Greets, registers, and assigns rooms to guests Handles confidential information, including guest records, with a high degree of integrity Promptly and effectively deals with guest requests and complaints Answers and routes calls as appropriate; takes guest messages with accuracy Responsible for cash drawer contents and transactions during shift Maintains accurate records including cash flows, registration card, reservation cards, and property walks Assists with sales and marketing efforts as directed by the General Manager Offers and properly handles requests for wake-up calls Records pertinent guest information in the pass-on log Replenishes continental breakfast as needed and keeps area clean Ensures common area/lobby is clean Performs laundry functions as directed All other duties as assignedCOMPETENCYTo perform the job successfully, an individual should demonstrate the following competencies: Problem Solving Identifies and resolves problems in a timely manner Customer Service Responds promptly to customer need; Responds to requests for service and assistance Team Work Contributes to building a positive team spirit Diversity Shows respect and sensitivity for cultural differences; Promotes a harassment free environment Organizational Support Follows policies and procedures including but not limited to, dress code policies Adaptability Able to deal with frequent change, delays, or unexpected events Attendance/Punctuality Is consistently at work and on time Dependability Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan Initiative Asks for and offers help when needed Planning/Organizing Prioritizes and plans work activities; uses time efficiently Professionalism Treats others with respect and consideration regardless of their status or position Quality Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality Quantity Meets productivity standards; Completes work in timely manner Safety & Security Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properlyWhat we are looking for: 0 1+ year of customer service experiencePassionate about hospitality and creating an exceptional guest experience.Ability to handle confidential information, including guest records, with a high degree of integrity.Ability to answer and route calls as appropriate; takes guest messages with accuracy.All other duties as assigned.QualificationsEducationPreferred High School degree or better

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