Customer Solutions Agent Senior
2 weeks ago
Location: On site at location listed in job posting. Essential Duties and Responsibilities: The representative is responsible for ensuring all escalated customers and regulatory inquiries are resolved timely and efficiently to meet the highest service quality standards. The representative will fully track solutions and related communication activities and retain critical information concerning customer inquiries. The representative should be able to foresee, project, and recommend solutions to potential problems as well as identify broad impact issues within the company and work with all departmental management to prevent situations which cause negative customer relations. Effectively communicates (written and verbal) with internal workgroups to resolve problems within established service levels Regularly communicates (written and verbal) with customers to obtain required information, set expectation for next contact and continues follow up with the customer until final resolution is determined Raises awareness of customer issues that may exceed service level Update submitters / regulators agencies of progress towards and completion of customers inquires Communicates recurring issues as appropriate Self-directed to solve escalated customer problems and selects appropriate solution path based on issue information Obtains additional information if required to define issue Document all activities and communications in issue management system Identifies root-cause of customer issue and recommends appropriate solution Able to manage multiple issues and ensure resolutions are resolved within service levels Identify opportunities and provide feedback relating to continuous company/ department improvement Works effectively as a team member Excellent written and verbal skills Ability to manage multiple problems effectively Knowledge of bank products and systems Ability to analyze problems, identify trends and recommend solutions Interpersonal skills to work with various levels of management and difficult customers Preferred Qualifications: 2+ years experience in bank product service/operations / systems BA or BS degree or equivalent in experience Two years experience written and verbal direct customer communications Work Hours: Weekly Scheduled Hours: Monday - Friday 8:00AM 6:00PM and Saturday 8:00AM 4:30PM (EST). Shift will either be 8:00AM 4:30PM or 9:30AM 6:00PM. Will work regular rotation on Saturdays as needed. Average 40 hours per week About Us First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nations best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. Benefit Highlights Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Corporate Diversity Commitment: We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do. Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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Senior Customer Solutions Agent
1 month ago
Knoxville, Tennessee, United States First Horizon Bank Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Solutions Agent to join our team at First Horizon Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving complex issues, and ensuring that our customers receive the highest level of service quality.Key...
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Customer Solutions Agent Senior
5 months ago
Knoxville, United States First Horizon Full timeLocation:On site at location listed in job posting. Essential Duties and Responsibilities: The representative is responsible for ensuring all escalated customers and regulatory inquiries are resolved timely and efficiently to meet the highest service quality standards. The representative will fully track solutions and related communication activities and...
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Customer Solutions Agent Senior
4 months ago
Knoxville, United States First Horizon Bank Full timeLocation: On site at location listed in job posting. Essential Duties and Responsibilities: The representative is responsible for ensuring all escalated customers and regulatory inquiries are resolved timely and efficiently to meet the highest service quality standards. The representative will fully track solutions and related communication activities and...
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Customer Solutions Agent Senior
5 months ago
Knoxville, United States First Horizon Bank Full timeLocation:On site at location listed in job posting. Essential Duties and Responsibilities: The representative is responsible for ensuring all escalated customers and regulatory inquiries are resolved timely and efficiently to meet the highest service quality standards. The representative will fully track solutions and related communication activities and...
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Customer Solutions Agent Senior
5 months ago
Knoxville, United States First Horizon Bank Full timeJob DescriptionLocation:On site at location listed in job posting. Essential Duties and Responsibilities:The representative is responsible for ensuring all escalated customers and regulatory inquiries are resolved timely and efficiently to meet the highest service quality standards. The representative will fully track solutions and related communication...
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Head of Agent Recruiting
3 weeks ago
Knoxville, United States Senior Financial Group National Contracting Center Full timeAre you a rainmaker in the Medicare industry with an extensive network? Do you enjoy leading a diverse team to success while developing them to reach their potential? Do you enjoy making a difference in the lives of others? Are you tech-savvy and eager to create and execute strategic recruiting and marketing plans to drive success? National Contracting...
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Head of Agent Recruiting
3 weeks ago
Knoxville, United States Senior Financial Group National Contracting Center Full timeAre you a rainmaker in the Medicare industry with an extensive network? Do you enjoy leading a diverse team to success while developing them to reach their potential? Do you enjoy making a difference in the lives of others? Are you tech-savvy and eager to create and execute strategic recruiting and marketing plans to drive success? National Contracting...
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State Farm Agent Team Member
4 weeks ago
Knoxville, Tennessee, United States Sage Kohler - State Farm Agent Full timeJob OverviewAre you looking for a dynamic and supportive work environment where you can grow and collaborate with a team of professionals? Our agency is expanding, and we're seeking passionate individuals to join us on our journey. As a State Farm Agent Team Member, you'll have the opportunity to engage with clients in Tennessee and North Carolina, helping...
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Customer Service Representative
2 days ago
Knoxville, United States IGT Solutions Full timeHi,We came across with your profile which seems to be a great fit for the below role we are hiring to support our one of the premier customers. We would like to request you to kindly have a look on the below mentioned role and let me know your thought please…Role: Call Center Agent / Customer Service Representative (Reservation / Travel) – Bilingual...
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Customer Service Representative
2 days ago
Knoxville, United States IGT Solutions Full timeHi,We came across with your profile which seems to be a great fit for the below role we are hiring to support our one of the premier customers. We would like to request you to kindly have a look on the below mentioned role and let me know your thought please…Role: Call Center Agent / Customer Service Representative (Reservation / Travel) – Bilingual...
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Customer Service Representative
2 weeks ago
Knoxville, United States IGT Solutions Full timeRole: Customer Service Representative Location: Knoxville, TN (36972) Mode: Work from Office Job definition Disclaimer: the duties and responsibilities described are not comprehensive, additional tasks may be assigned. Tasks and scope of the job may change based on the business needs. PURPOSE OF THE ROLE The Customer Experience Specialist - Flights is...
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Reservations Agent
5 hours ago
Knoxville, United States IGT Solutions Full timePosition: Reservations Agent (Call Center Agent ) Location: Knoxville, TN 37932 (Work From office ) Work Mode: Work from Office Education, Experience and Other Skills ? Experience working in the travel industry or personal experience using travel products is preferred (flights, cars, hotels, cruises, vacation packages) ? One (1) year call center...
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Customer Service Representative
3 weeks ago
Knoxville, United States IGT Solutions Full timeRole: Customer Service Representative - Bilingual (Spanish)Location: Knoxville, TN (36972)Mode: Work from OfficeJob definitionDisclaimer: the duties and responsibilities described are not comprehensive, additional tasks may be assigned. Tasks and scope of the job may change based on the business needs. PURPOSE OF THE ROLE The Customer Experience Specialist...
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Customer Service Representative
2 weeks ago
Knoxville, United States IGT Solutions Full timeRole: Customer Service Representative - Bilingual (Spanish)Location: Knoxville, TN (36972)Mode: Work from OfficeJob definitionDisclaimer: the duties and responsibilities described are not comprehensive, additional tasks may be assigned. Tasks and scope of the job may change based on the business needs. PURPOSE OF THE ROLE The Customer Experience Specialist...
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Reservations Agent
3 weeks ago
Knoxville, United States IGT Solutions Full timePosition: Reservations Agent (Call Center Agent )Location: Knoxville, TN 37932 (Work From office )Work Mode: Work from OfficeEducation, Experience and Other Skills ▪ Experience working in the travel industry or personal experience using travel products is preferred (flights, cars, hotels, cruises, vacation packages)▪ One (1) year call center experience...
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Reservations Agent
2 weeks ago
Knoxville, United States IGT Solutions Full timePosition: Reservations Agent (Call Center Agent )Location: Knoxville, TN 37932 (Work From office )Work Mode: Work from OfficeEducation, Experience and Other Skills ▪ Experience working in the travel industry or personal experience using travel products is preferred (flights, cars, hotels, cruises, vacation packages)▪ One (1) year call center experience...
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Customer Service Representative
3 weeks ago
Knoxville, United States IGT Solutions Full timeRole: Customer Service Representative Location: Knoxville, TN (36972)Mode: Work from OfficeJob definitionDisclaimer: the duties and responsibilities described are not comprehensive, additional tasks may be assigned. Tasks and scope of the job may change based on the business needs.PURPOSE OF THE ROLEThe Customer Experience Specialist - Flights is responsible...
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Customer Service Representative
2 weeks ago
Knoxville, United States IGT Solutions Full timeRole: Customer Service Representative Location: Knoxville, TN (36972)Mode: Work from OfficeJob definitionDisclaimer: the duties and responsibilities described are not comprehensive, additional tasks may be assigned. Tasks and scope of the job may change based on the business needs.PURPOSE OF THE ROLEThe Customer Experience Specialist - Flights is responsible...
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Customer Service Representative
1 month ago
Knoxville, Tennessee, United States Vanessa Brown - State Farm Agent Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing tailored solutions to meet those needs.Key...
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Customer Service Representative
4 weeks ago
Knoxville, Tennessee, United States Ryan Nichols - State Farm Agent Full timePosition Overview:We are seeking a highly motivated and customer-focused individual to join our team as a State Farm Agent Team Member. As a key member of our team, you will be responsible for establishing customer relationships, following up with customers, and educating them about insurance options.Responsibilities:Develop leads, schedule appointments, and...
