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Customer Service Representative

1 month ago

Knoxville, United States IGT Solutions Full time

Hi,


We came across with your profile which seems to be a great fit for the below role we are hiring to support our one of the premier customers. We would like to request you to kindly have a look on the below mentioned role and let me know your thought please…


Role: Call Center Agent / Customer Service Representative (Reservation / Travel) – Bilingual (Spanish + English)

Location: Knoxville, TN (Work from Office)


Shift Timings: Between 8 AM to 8 PM EST (9 hours including 1-hour lunch break)


About company:

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 30 delivery centers


Job Summary:

We are looking for a skilled and customer-oriented Customer Care Agent to join our dedicated customer care team.

As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally.

Your primary focus will be to ensure customer satisfaction, build positive relationships, and maintain a high level of service quality

Training, AST training / new hire training on processes, procedures, products will be provided.


Qualifications

Must have proficiency in Spanish language.

Min. 6 months of experience as a Call Center Representative or Customer Service Representative is required

Experience working as a Hotel front desk, Receptionist will also be considered for this role.

High School Diploma or equivalent is required

Must be at least 18 years of age


Activities Performed on The Job

Agents will assist customers with their daily travel needs, Hotel reservations, Flight bookings, Car rental and activities.

Receiving contacts from customers and suppliers (airlines) and providing needed assistance via the following communications channels: phone, email and chat

Making outbound contacts in order to proceed further with received requests

Proceeding with requests of hotels, flights, cancellations or flight/hotel details’ amendments; providing information on bookings to the customers

Handling cases that need dedication skills or more difficult cases; cases are assigned to the agents by Team Managers or Team Captains



Disclaimer: IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups