Roadside Assistance Customer Service

4 weeks ago

Cambridge, United States OneJob Virtual Solutions LLC Full time

Job descriptionProvide emergency roadside assistance to customers that have emergency roadside benefits as part of their automotive insurance policy or their new vehicle owners package.Whats Needed to Provide Support for this ClientInbound calls for roadside assistance and other service requests from clients customers and/or client account representatives.Possible outbound calls to list of clients service providers to secure appropriate towing assistance to resolve customer needs.Patience and empathyEasily manage stress, able to work under pressure, and adapt to adverse situationsBe knowledgeable and friendlyDeliver eloquent customer serviceHave experience working with users to identify the best solutionWhat It Takes To SucceedYou must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience, and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations.Excellent written, listening and verbal communication skills are a must. Its also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.No degree necessary. This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms Prior to servicing a client opportunity through the Arise Platform, a series of assessments and a virtual certification course must be successfully completed.Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.What You Need To Get StartedRegister Well send you instructions to sign up on the Arise PlatformSelect a client opportunityEnroll in a certification course to prepare to serviceResponsibilitiesInbound and outbound lines for customers needing Roadside Assistance set up, status updates for existing cases, and partner escalations for VIP customers.Manage all alerts and handle cases until completion; make outbound calls as needed; communicate with customers, service providers, and partners to ensure such parties are kept up to date; and release the case once the customer has been assistedNegotiate with providersVerify the service provider has the correct equipment to assist the customerUpdate the customer with ETAQualificationsMust be able to pass a background check and drug screeningMust be able to work 15-20 hours a week (some clients have weekend requirements)Must have a quiet distraction free work environmentMust have minimum computer specifications or better as needed by client (laptop or desktop)Must have a USB headset with microphone (required for a certification and servicing calls)Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connectionMust have a phone serviceMust be able to purchase a flash drive necessary to access the Arise Secure Desktop(ASD)BenefitsNo commuteSave gasoline expensesYou can take your job with you (even if you have to relocate)You can work from the comfort of your home (Work in Your PJs)Choose your own scheduleEstablish yourself in the customer service telecommunications industryEliminate the stress of the expenses of transportation, time commuting to work and the costs of work clothes
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