Lead Help Desk Administrator

4 weeks ago


Lakeland, United States Publix Employees Federal Credit Union Full time

Publix Employees Federal Credit Union (PEFCU) was established over 60 years ago to provide financial services with lifetime value to Publix Super Markets, Inc. employees and their families.

PEFCU Benefits/Perks:

  • Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage
  • Generous Paid Time Off program (approximately 4 weeks a year)
  • 11 paid holidays per year
  • 401(k) retirement plan and profit sharing
  • Pay for performance incentive programs
  • Time off for giving back to your community
  • Tuition reimbursement
  • And much, much more
We are committed to improvement, driven by feedback, and focused on organizational growth.We expect and demonstrate our values (Caring, Inclusive, Transparent, Innovative, and Accountable) every day, creating an environment where all associates can add value and feel valued.

Find your value here as the ...

Lead Help Desk Administrator

The Lead Help Desk Administrator position is responsible for providing end user technical assistance and support through troubleshooting, diagnosing and resolving issues with hardware, software, peripherals, user access rights and permissions with the Help Desk Admins The key purpose of the Lead position is to resolve escalated issues from the Help Desk Admins and act as the Subject Matter Expert for the team.

What you will do...
  • Provide technical support, use ticketing system to log/document calls, release emails, create users in AD, reset or unlock domain passwords, provide support on mobile devices, monitor and troubleshoot, network connectivity, collaboration hardware, software, upgrade and repair software, workstations, and all peripheral devices.
  • Set up, replace, troubleshoot and upgrade PC, printer, scanner, phone, and other hardware & peripherals in branches and corporate office, maintain documented procedures and solutions for common tasks and issues.
  • Assist System Admins, Network Engineer, and Info Sec team with tasks by troubleshooting network connectivity, move, add and change computer and user memberships and test new hardware & software
  • Maintain hardware with the latest image, patches and software updates by utilizing tools & labels for asset tags and maintain inventory of software, licenses and usage
  • Create and deploy new Software packages, Windows Desktop images, Office and Third-Party Patches, work with IT security to resolve issues discovered on Vulnerability Reports, update PC BIOS and Printer firmware.
  • Proficiency in creating & updating technical procedures is necessary. Must be attentive to detail and respect the need for timely completion of established procedures.
  • Ensure that the team is meeting deadlines per Help Desk SLA and follow through on assigned requests and Help Desk calls is essential.
  • Possess exceptional organizational and communication skills. Must be attentive and sensitive to details.
  • Ability to work independently and lead the help desk admins in finding solutions for challenging issues
  • Maintain professional and technical knowledge by attending educational workshops and training
What you need...
  • 5-7 years of relevant experience as a Help Desk Administrator and above, following ITIL principles.
  • Associates degree in Electronics or Computer Science, or equivalent experience.
  • Exceptional communication skills
  • Excellent time management and prioritization abilities
  • Proven customer services skills for internal customers
What's in it for you...
  • Competitive pay
  • Pay for performance incentive program
  • Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage
  • Stellar benefits/perks
  • Work/life balance


Apply now
  • Help Desk Analyst

    2 months ago


    Lakeland, United States RADIOLOGY & IMAGING SPECIALISTS OF LAKELAND Full time

    Job DescriptionJob DescriptionRADIOLOGY AND IMAGING SPECIALISTSJOB DESCRIPTIONJob Title:Help Desk AnalystLocation:Crystal Grove OfficeDivision/Dept.:Radiology and Imaging SpecialistsReports To:Director of Technical ServicesType of Shift:Full TimeShift Hours:40 Hours WeeklyJOB SUMMARY The Help Desk Coordinator receives and responds to calls and requests via...

  • Help Desk Analyst

    2 months ago


    Lakeland, United States RADIOLOGY & IMAGING SPECIALISTS OF LAKELAND Full time

    RADIOLOGY AND IMAGING SPECIALISTSJOB DESCRIPTION Job Title:Help Desk Analyst Location:Crystal Grove Office Division/Dept.:Radiology and Imaging Specialists Reports To:Director of Technical Services Type of Shift:Full Time Shift Hours:40 Hours Weekly JOB SUMMARY The Help Desk Coordinator receives and responds to calls and requests via telephone, e-mail, and...


  • Lakeland, United States Complete Care Full time

    Job DescriptionJob DescriptionAre you ready to embark on a rewarding career where you make a positive impact on people's lives every day? Look no further! Complete Care is seeking a dynamic and passionate individual to join our team as a Front Desk Supervisor. If you thrive in a fast-paced environment, possess excellent communication skills, and are...


  • Lakeland, United States Complete Care Full time

    Are you ready to embark on a rewarding career where you make a positive impact on people's lives every day? Look no further! Complete Care is seeking a dynamic and passionate individual to join our team as a Front Desk Supervisor. If you thrive in a fast-paced environment, possess excellent communication skills, and are dedicated to providing top-notch...


  • Lakeland, United States Amerivet Services LLC Full time

    Description We are busy, fast paced veterinary hospital is looking for a front desk receptionist to help manage our front desk duties daily and to perform a variety of administrative and clerical tasks. Candidate must be extremely personable, have a positive attitude, and willing to go above and beyond for each client. • scheduling appointments for the...


  • Lakeland, United States Amerivet Services LLC Full time

    Description We are busy, fast paced veterinary hospital is looking for a front desk receptionist to help manage our front desk duties daily and to perform a variety of administrative and clerical tasks. Candidate must be extremely personable, have a positive attitude, and willing to go above and beyond for each client. •scheduling appointments for the...

  • Front Desk Associate

    2 months ago


    Lakeland, United States Crunch Fitness Full time

    Front Desk Associate Here We GROW Again! Are you a potential Front Desk Associate and ready to leave average in the past? Be a part of one of the greatest growth stories ever told in the fitness industry. With 60+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous opportunity for growth & career advancement....


  • Lakeland, United States BEST MOTEL Full time

    Job DescriptionJob DescriptionFront Desk Manager position PlusOur Company is Envisioning Creative Change, come be a part of the TEAM... We are looking for a candidate that believesin leading by example and understands that by fostering a positive & productive work environment creates excellence.The Front Desk Manager will be responsible for overseeing all...

  • Branch Administrator

    2 weeks ago


    Lakeland, United States USA DeBusk, LLC Full time $20 - $32

    Branch Administrator Job Description Classification: Non-ExemptDepartment: Industrial ServicesReports to: Branch Manager & Regional Branch Administrator Company Profile:USA DeBusk is a best-in-class mechanical and industrial cleaning services provider specializing in servicing the downstream energy market.  We offer the full suite of maintenance and...

  • Branch Administrator

    2 weeks ago


    Lakeland, United States USA DeBusk, LLC Full time $20 - $32

    Branch Administrator Job DescriptionClassification: Non-ExemptDepartment: Industrial ServicesReports to: Branch Manager & Regional Branch AdministratorCompany Profile:USA DeBusk is a best-in-class mechanical and industrial cleaning services provider specializing in servicing the downstream energy market.  We offer the full suite of maintenance and...

  • Front Desk Agent

    4 weeks ago


    Lakeland, United States tapwage Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    1 month ago


    Lakeland, United States Hyatt Place Lakeland Center Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...


  • Lakeland, United States ResourceMFG Full time

    summary We are now looking for a Sr. Program Administrator for our client in the PCB Industry! Our ideal candidate would have experience with Purchasing and Planning in a Manufacturing environment. Pay Rate: $33-$36 DOEShift: M-F 8am-5pm Nature of Duties/ Responsibilities: - The Program Administrator will assist in managing the business relationship between...


  • Lakeland, United States RADIOLOGY & IMAGING SPECIALISTS OF LAKELAND Full time

    Job Description Job Description Job Title: Lead Scheduling Specialist Job Location: Crystal Grove Office/Lakeland, Fl. Reports to: Scheduling Manager Type of Shift: Full Time Company Mission/Summary Named a Screening Center of Excellence by the Lung Cancer Alliance, Radiology and Imaging Specialists (RIS) prides itself on being a high-quality workplace that...

  • HR Assistant

    1 month ago


    Lakeland, United States Donatech Full time

    Position would require the candidate to be a W2 employee of Donatech. US Citizenship Required. -Customer service by responding to employee inquiries via various sources such as resource email accounts, help desk, phone calls and employee inquiries to the Client Service Center. -Support will entail administration within various time recording systems...


  • Lakeland, United States RADIOLOGY & IMAGING SPECIALISTS OF LAKELAND Full time

    Job DescriptionJob DescriptionJob Title: Lead Scheduling SpecialistJob Location: Crystal Grove Office/Lakeland, Fl.Reports to: Scheduling ManagerType of Shift: Full Time Company Mission/Summary Named a Screening Center of Excellence by the Lung Cancer Alliance, Radiology and Imaging Specialists (RIS) prides itself on being a high-quality workplace that is...


  • Lakeland, United States Coast Dental and Orthodontics Full time

    DescriptionJob Purpose Function as support for the dental office at the front desk. This position is a combination of patient interaction and basic paperwork administration under the direction of the Office Manager. Duties and ResponsibilitiesExercise excellent customer service while interacting with patients both over the phone and in person. Check in all...

  • HR Assistant Level 1

    1 month ago


    Lakeland, United States Mindlance Full time

    This position will provide time and attendance support to employees within assigned client Business Units, as well as general payroll support. Responsibilities include, but are not limited to: -Customer service by responding to employee inquiries via various sources such as resource email accounts, help desk, phone calls and employee inquiries to the client...


  • Lakeland, United States Williams Fence Full time

    Job DescriptionJob DescriptionWilliams Fence is seeking a dedicated Administrative and Human Resources Assistant to join our dynamic team at Williams Fence Company. This role combines administrative support and human resources duties. The ideal candidate will be highly organized, detail-oriented, and capable of managing multiple tasks efficiently!Key...

  • Helpdesk Specialist

    4 weeks ago


    Lakeland, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration3Month(s) Req Description Description- Environment:500-600 end users and growing 4 different locationsWindows 10Office 365Azure (Most all of environment is hosted in Azure)Meraki Network (Cisco)PC and MAC DevicesOffice 365• High School Diploma or GED• 3-4 years + experience working with a helpdesk ticketing...