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Lead Scheduling Specialist

2 months ago

Lakeland, United States RADIOLOGY & IMAGING SPECIALISTS OF LAKELAND Full time

Job Description

Job Description

Job Title:

Lead Scheduling Specialist Job Location:

Crystal Grove Office/Lakeland, Fl. Reports to:

Scheduling Manager Type of Shift:

Full Time

Company Mission/Summary

Named a

Screening Center of Excellence

by the Lung Cancer Alliance, Radiology and Imaging Specialists (RIS) prides itself on being a high-quality workplace that is supportive of you through teamwork and celebrating success. RIS has grown to be one of the leading radiology providers in Polk County since starting over 50 years ago. With more than 45 physicians and five imaging centers, our physicians, administration, and staff strive to be an independent radiology practice providing the community with high-quality, compassionate service utilizing leading-edge technology. As a growing company, you’ll find opportunities to strengthen and develop your career in healthcare with a team of supportive leaders. RIS is based in historic Lakeland Florida, with great community offerings such as outdoor recreational activities, excellent universities, award-winning community theaters, art museums, and more.

Introduction

The Lead Scheduling Specialist oversees the scheduling workflow and performs duties as a strong scheduling resource while maintaining a high level of customer service and quality patient care. The responsibilities of the Lead Scheduling Specialist include assisting schedulers with questions, scheduling issues, and other related job duties. This role also allows for great interpersonal interaction with both team members and patients daily.

Job Responsibilities

Assists Scheduling Manager and Supervisor with telephone calls in scheduling phone queue and help ensure that incoming calls are answered in a courteous and timely manner Manages the document management worklist and inbound fax; attaches inbound fax documents to the appropriate accounts. Ensures scheduling questionnaires are completed accurately and sent to the inbound fax to be attached to the account Responsible for coordinating the training of new scheduling employees and training current scheduling employees on any updated workflows and job duties. Also responsible for having the scheduling training manual reviewed and signed by each employee Knowledgeable in all imaging studies to answer basic questions for the patient or referring physicians' offices and is familiar with exam preparation guidelines Schedules and reschedules patient exams in the appropriate time slot and correct facility in a prompt, pleasant and helpful manner Verifies and updates all patient information in the EMR system including but not limited to patient demographics and insurance information Navigates and follows all steps of the scheduling process including assigning the correct exam tasks, referring physician information, selecting the correct exam, and correctly spelling medical terms and diagnosis Identifies the correct CPT codes and fees for self-pay exams Completes customer service-related tasks to provide patients with a high-quality experience Performs additional related tasks as required

Perks and Benefits

RIS offers competitive Medical, Dental, Vision, Life and Disability insurance Opportunity for remote work

Education and Experience

2 or more years in the medical field preferred Medical Assistant Certification preferred High school diploma or GED

Required Skills

Skills in establishing and maintaining effective working relationships with staff, patients and referring physician offices, and the ability to work independently

Physical Requirements

Ability to sit for prolonged periods Normal hand eye coordination and manual dexterity Ability to lift up to 25 lbs. Ability to distinguish letters and symbols Ability to respond quickly to sounds Clarity of vision at close distances (20 inches or less) and far distances (20ft or more) Ability to work independently

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