Order and Customer Experience Specialist

3 months ago


Chadds Ford, United States Demant Full time

Overview:

The Orders and Customer Experience Specialist shall primarily be responsible for entering orders placed through CQ Partners from our member practices for products from all associated manufacturers. The Orders and Customer Experience Specialist shall also be involved in other activities involving orders. These activities will include order reconciliation, confirmations, questions, and follow-up.

Responsibilities:
  • Act as a real-time post-sale consultative partner to customers and ensure a positive experience by maximizing value and benefit of product or service offerings.
  • Maintain a deep knowledge of industry, product, and role in the market. Assist in product recommendations and promotions.
  • Assist Lead Order Entry (LOE) with orders arriving via e-mail as assigned.
  • Take primary responsibility for processing online, online BTE, and phone orders.
  • Handle orders for customers on COD status. This involves pricing out orders and sending price quote to finance team for pre-payment. Once finance confirms pre-payment, order can be submitted.
  • Complete the reconciliation for Oticon on a daily basis.
  • Responsible for managing the Orders inbox when LOE is at lunch, on PTO, or after their workday ends. This involves processing and distributing orders to other team members available to assist with orders processing.
  • Responsible for the Confirmations Folder. This involves entering Confirmation numbers received from manufacturers into the order in the Sales Order system. It also involves following up with practices for any notifications regarding items back-ordered or delayed for other reasons. Follow-ups via phone or e-mail should be documented in the Notes field in Sales Order.
  • General responsibilities for all types of orders:
    • Contact appropriate parties to clarify orders and obtain additional information.
    • Verify order information for accuracy and completeness.
    • Process orders in a timely and efficient manner to meet customer delivery expectations.
    • Monitor order status throughout the fulfillment process and work with logistical personnel to ensure timely delivery.
    • Enter notes in sales order for any issues or customer contacts regarding order issues.
    • Follow-up for all pending orders be sure to enter status updates in the order notes.
    • For email orders copy original email into the order in sales order system.
  • Be sure to double-check ALL orders entered for accuracy and compliance to requirements for any promos used.
  • Collaborate with various departments including sales, customer service, and supply chain to ensure timely order fulfillment and delivery.
  • Resolve any issues that arise with customer orders including changes, cancellations, or discrepancies.
  • Maintain accurate data entry records and ensure the order processing system is updated in real-time.
  • Participate in continuous process improvement initiatives to ensure maximum efficiency in the order entry process.
  • Answer inbound phone calls on the Customer Support line between. Record details of customer request and send follow-up email to primary customer support mailbox for handling.

Shall perform other duties as assigned. Expected to maintain patient privacy in compliance with HIPAA federal guidelines and CQ Partners policies and procedures.

May perform miscellaneous tasks/projects as directed by manager.

Qualifications:

Supervision Received:

Customer Experience Manager Operations responsibilities

Supervision Exercised:

Work is performed under the general direction of the Customer Experience Manager and Lead Order Entry. Position requires ability to perform with minimal supervision.

Qualification Requirements

Education: Bachelors degree is desired but not required.

Experience: Minimum 3 years of experience including sales support and customer management. Healthcare/hearing aid knowledge is desirable but not required.

Specific Knowledge/Expertise:

  • Communication and interpersonal skills to enable verbal and written communication to effectively interact and collaborate with fellow employees and customers and build relationships.
  • Excellent attention to detail and accuracy in data entry
  • Advanced proficiency in Microsoft Office applications and Order Entry systems
  • Proven experience as an order entry specialist or similar position with experience in customer service or related fields.
  • Strong organizational and time-management skills to manage multiple priorities and tasks simultaneously and deal with shifting priorities
  • Ability to work independently and as part of a team.
  • Comfortable working in a fast-paced environment with tight deadlines.

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

#LI-RW1 #CQP



  • Chadds Ford, Pennsylvania, United States Demant Full time

    Job SummaryWe are seeking a highly skilled Order and Customer Experience Specialist to join our team at Demant. This role will be responsible for entering orders, managing customer relationships, and ensuring timely order fulfillment.Key ResponsibilitiesOrder Entry: Enter orders placed through CQ Partners from our member practices for products from all...


  • Chadds Ford, Pennsylvania, United States Arora Engineers Full time

    Job Summary:Arora Engineers is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients and employees, troubleshooting and resolving technical issues, and maintaining our IT infrastructure.Key Responsibilities: Provide technical support to...


  • Chadds Ford, Pennsylvania, United States Tyler Wise - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled Life and Health Specialist to join our team at Tyler Wise - State Farm Agent. As a customer-focused professional, you will be responsible for marketing and selling life and health insurance policies to new and existing clients.Key ResponsibilitiesSell life and health insurance policies to new and existing...


  • Chadds Ford, Pennsylvania, United States Walgreens Full time

    Job Summary:As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes greeting customers, offering assistance with products and services, and resolving customer issues in a timely and professional manner.Key Responsibilities: Provide excellent customer service by...


  • Chadds Ford, United States Hueman PE Talent Solutions Full time

    Description Lympha Press is hiring a Medicare Appeals Specialist as a full-time job in Chadds Ford, PA. As a Medicare Appeals Specialist, you will review Medicare denial notices, review patient cases, gather all documentation and submit claims needed for Medicare appeals. You will also assist with all aspects of the Appeals process. Lympha Press is an...


  • Chadds Ford, Pennsylvania, United States Mathnasium (ID: 2700307) Full time

    Job OverviewWe are seeking a highly motivated and experienced Math Education Specialist to join our team at Mathnasium of Glen Mills. As a key member of our leadership team, you will be responsible for overseeing the educational progress of our enrolled students, managing learning plans, and assisting in client satisfaction to help with retention of our...


  • Chadds Ford, Pennsylvania, United States Tyler Wise - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative with Tyler Wise State Farm, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer...


  • Chadds Ford, Pennsylvania, United States Eminence Home Care Full time

    Job OverviewEminence Home Care is seeking a dedicated Caregiver Support Specialist to provide high-quality care and support to our clients in the comfort of their own homes.As a Caregiver Support Specialist, you will play a vital role in enhancing the quality of life of our clients by providing assistance with daily activities, medication management, and...

  • Nurse Care Specialist

    3 weeks ago


    Chadds Ford, Pennsylvania, United States Heartland Hospice Full time

    About Heartland HospiceWe are a member of the Gentiva family, an industry leader in hospice, palliative, home health, and personal home care. Our mission is to provide physical, spiritual, and emotional support to patients and their families, making the most of every moment.Job SummaryWe are seeking a compassionate and empathetic Registered Nurse to join our...


  • Chadds Ford, United States Arora Engineers Full time

    Job DetailsJob Location AEI - Chadds Ford - [7CFD] - Chadds Ford, PA DescriptionOverall Responsibility: Prepare, review and negotiate contractual documents, including MSAs, Subconsultant and Subcontracts, Teaming Agreements, Non-Disclosure Agreements, as well as issue Task Order/POs/Rental agreements. Background in federal procurement process including...

  • Contracts Specialist

    3 months ago


    chadds ford, United States Arora Engineers Full time

    Overall Responsibility: Review and prepare various contractual documents including Contracts/Subcontracts, Contract/Subcontract Amendments, Task/Work Orders, Non-Disclosure Agreements, Staffing Agreements, Teaming Agreements, and Joint Venture Agreements.Essential Functions: Assist the Contracts Manager with reviewing contractual documents to assess and...

  • Contracts Specialist

    3 months ago


    chadds ford, United States Arora Engineers Full time

    Overall Responsibility: Review and prepare various contractual documents including Contracts/Subcontracts, Contract/Subcontract Amendments, Task/Work Orders, Non-Disclosure Agreements, Staffing Agreements, Teaming Agreements, and Joint Venture Agreements.Essential Functions: Assist the Contracts Manager with reviewing contractual documents to assess and...

  • Contracts Specialist

    3 months ago


    Chadds Ford, United States Arora Engineers Full time

    Overall Responsibility: Review and prepare various contractual documents including Contracts/Subcontracts, Contract/Subcontract Amendments, Task/Work Orders, Non-Disclosure Agreements, Staffing Agreements, Teaming Agreements, and Joint Venture Agreements.Essential Functions: Assist the Contracts Manager with reviewing contractual documents to assess and...


  • Rocky Ford, United States Syngenta Full time

    Syngenta believes every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, the North America Vegetable Seeds team is currently seeking a Customer Service Specialist in Rocky Ford, CO. Wha Customer Service Specialist, Customer Service, Specialist, Retail, Agriculture


  • Rocky Ford, United States Syngenta Full time

    Syngenta believes every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, the North America Vegetable Seeds team is currently seeking a Customer Service Specialist in Rocky Ford, CO. Wha Customer Service Specialist, Customer Service, Specialist, Retail, Agriculture

  • Mixology Expert

    4 weeks ago


    Chadds Ford, Pennsylvania, United States Bluebird Hunter Lodge Full time

    Job Title: BartenderJob Summary: We are seeking a skilled Bartender to join our team at Bluebird Hunter Lodge. As a Bartender, you will be responsible for providing exceptional customer service, preparing and serving drinks, and maintaining a clean and organized bar area.Responsibilities:Take drink orders and serve customers in a timely and efficient...

  • Restaurant Host

    1 month ago


    Chadds Ford, Pennsylvania, United States Bluebird Hunter Lodge Full time

    Restaurant Server Opportunity at Bluebird Hunter LodgeWe are seeking a skilled and friendly Restaurant Server to join our team at Bluebird Hunter Lodge. As a Restaurant Server, you will play a vital role in providing exceptional customer service and ensuring a memorable dining experience for our guests.Key Responsibilities:Collect accurate payment from...


  • Chadds Ford, Pennsylvania, United States Avance Consulting Full time

    Job DescriptionAvance Consulting is seeking a highly skilled Mechanical Engineer/Designer HVAC to join our team. As a key member of our production department, you will be responsible for designing and specifying HVAC systems for various projects.Key Responsibilities:Design and specify HVAC systems for industrial, manufacturing, commercial office, and...

  • Restaurant Host

    4 weeks ago


    Chadds Ford, Pennsylvania, United States Bluebird Hunter Lodge Full time

    Restaurant Server Job DescriptionWe are seeking a skilled Restaurant Server to join our team at Bluebird Hunter Lodge. As a Restaurant Server, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key Responsibilities:Take food and beverage orders from diners and serve meals in a timely...


  • Chadds Ford, Pennsylvania, United States Incyte Full time

    Job SummaryAs a key member of the Incyte team, the Associate Director of Forecasting and Market Insight will be responsible for providing innovative customer and market insights to support business decisions. This role will involve creating and maintaining short- and long-term forecasts, leveraging various data sources and sound market research and analysis...