Retail Personal Associate II

4 days ago

Shelby, United States Fifth Third Full time

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Retail Personal Banker II role is a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking products and services to meet existing and prospective customer's needs, while providing specialized care and service to existing and prospective bank customers. Utilize and promote the consultative sales and service process, using the prescribed tools and interacting with the staff for referral activity.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIESAND RESPONSIBILITIES:

  • Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
  • Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
  • Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
  • Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
  • Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
  • Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
  • Provide guidance to CSRs with respect to the sales and referral process.
  • Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
  • Act with confidence by answering customer questions and owning customer issues.
  • Maintain a position of trust and responsibility by keeping all business confidential.
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
  • Adhere to established policies and procedures while opening/servicing the full range of Retail products.
  • Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
  • Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
  • Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • College degree or work experience providing transferrable skills or combination of education and experience.
  • Experience in the financial industry preferred.
  • Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
  • Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
  • Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
  • Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
  • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration Required for employment in this position.

WORKING CONDITIONS:

  • Normal office environment.
  • Extending viewing of computer screens.
  • This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.
  • Travel outside of the affiliate will be required for various classroom training sessions.

#LI-HT1

Retail Personal Associate II - Shelby and Surrounding Areas LOCATION -- Shelby, North Carolina 28150

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

  • Personal Banker II

    2 weeks ago

    Shelby, United States Civista Bank Full time

    Job DescriptionJob DescriptionCivista BankDescription:Position Purpose:A Personal Banker II (PB II) is responsible for maintaining and building customer relationships by providing an exceptional customer experience. A PB II is also responsible for opening new accounts, completing loan applications and responding to customer inquiries and requests while...

  • Personal Banker II

    1 week ago

    Shelby, United States Civista Bank Full time

    Job DescriptionJob DescriptionCivista BankDescription:Position Purpose:A Personal Banker II (PB II) is responsible for maintaining and building customer relationships by providing an exceptional customer experience. A PB II is also responsible for opening new accounts, completing loan applications and responding to customer inquiries and requests while...

  • Retail Marketing Associate

    3 weeks ago

    Shelby, Ohio, United States Scandinavian Tobacco Group Full time

    About the RoleThe Retail Marketing Associate will play a key role in driving sales, traffic, and brand awareness for our retail division. This position requires strong analytical and planning skills, as well as excellent communication and negotiation abilities.Key ResponsibilitiesPlan and execute promotional advertising campaigns to drive sales and traffic...

  • Retail Sales Associate

    2 weeks ago

    Shelby, North Carolina, United States Harbor Freight Tools Full time

    A valued member of our high-performing team, the Retail Sales Associate (part-time) is empowered and equipped to excel in their role. You will understand the significance of your work and take pride in delivering exceptional customer experiences.The anticipated hourly rate for this position is $14.50, depending on location, knowledge, skills, education, and...

  • Retail Marketing Associate

    3 months ago

    Shelby, United States Scandinavian Tobacco Group Full time

    Company Overview Bethlehem Shared Services provides professional services exclusively for Cigars International, CIGAR.com, Pipes & Cigars, Thompson Cigar, Meier & Dutch, Cigarbid.com and its affiliates. We are the fastest growing cigar company in the country, and leading online and direct marketer of fine cigars, premium pipe tobaccos, luxury gifts and...

  • Retail Store Associate

    2 weeks ago

    Shelby, North Carolina, United States Marshalls Full time

    Job Summary: We are seeking a highly motivated and detail-oriented Retail Store Associate to join our team at Marshalls. As a key member of our store team, you will be responsible for maintaining a clean and organized store environment, ensuring a positive customer experience, and supporting the overall success of our store.Key Responsibilities:Maintain a...

  • Retail Sales Associate Part Time

    3 weeks ago

    Shelby, North Carolina, United States PetSmart Full time

    Job Summary:PetSmart, Inc is seeking a Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, ensuring the safety of all living pets in the store, and helping pet parents find the products they need.Key Responsibilities: Welcome customers to the store and facilitate an easy...

  • Retail Sales Associate Full Time

    1 month ago

    Shelby, United States PetSmart Full time

    PetSmart, Inc. - 733 E Dixon Blvd [Sales Associate / Team Member] As a Retail Sales Associate at PetSmart, Inc., you'll: Welcome customers to the store, facilitate an easy check out process as a cashier; Ensure the safety of all living pets in the stores, including fish, reptiles, birds, and small animals; Help the pet parents find exactly what they need,...

  • Retail Sales Associate

    3 weeks ago

    Shelby, North Carolina, United States Marshalls Full time

    Discover the Excitement of Working at MarshallsAs a Retail Sales Associate at Marshalls, you will be part of a dynamic team that is passionate about delivering an exceptional customer experience. Our stores are filled with a wide range of brands and products, and we are always looking for talented individuals who can help our customers find their next great...

  • Retail Sales Associate Part Time

    4 weeks ago

    Shelby, North Carolina, United States PetSmart Full time

    PetSmart, Inc. is seeking a Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for: \u2022 Providing exceptional customer service and ensuring a positive shopping experience for all customers \u2022 Maintaining a clean and organized store environment, including the pet areas and checkout lanes \u2022...

  • Retail Assistant Store Manager

    5 months ago

    Shelby, United States Bob's Discount Furniture Full time

    Retail Assistant ManagerRetail Assistant Managers are professionals within the Bob's Discount Furniture organization and play a vital role by ensuring that the stores perform to expectations and in a manner that is consistent with the Company's core values and vision. Retail Assistant Managers promote Company policy and procedures by leading by example and...

  • Sales Associate

    1 month ago

    Shelby, North Carolina, United States Belk Full time

    Job Summary: As a Sales Associate at Belk, you will be responsible for meeting or exceeding personal sales per hour goals, increasing units sold per transaction by recommending products to customers, and maintaining store standards.Key Responsibilities:Meet or exceed personal sales per hour goalsRecommend products to customers to increase units sold per...

  • Retail Sales Associate

    3 weeks ago

    Shelby, North Carolina, United States Arrendell Enterprises LLC DBA Crossroads Mini Mart Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Cashier to join our team at Crossroads Mini Mart. As a Cashier, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesRing up sales and process transactions accurately and...

  • Retail Key Carrier

    1 month ago

    Shelby, Michigan, United States TJX Companies, Inc. Full time

    Job Title: Retail Key CarrierJoin the TJX Companies, Inc. team as a Retail Key Carrier and take on a leadership role in maintaining all aspects of our stores. As a Key Carrier, you will alternate between Coordinator and Key Carrier roles, taking on a leadership position and ensuring the store runs smoothly.Key Responsibilities:Provide exceptional customer...

  • Retail Sales Associate

    3 weeks ago

    Shelby, United States Ollie's Bargain Outlet, Inc. Full time

    Ollie's Bargain Outlet - 1645 East Dixon Blvd [Sales Associate / Team Member] As a Sales Associate at Ollie's Bargain Outlet, you'll: Greet and acknowledge every customer as they enter and exit the store; Know all products, promotions, and advertisements to ensure that customer questions can be answered; Assist with receiving the truck and pricing items;...

  • Customer Service Representative II

    3 weeks ago

    Shelby, North Carolina, United States Casco International Full time

    Job Title: Customer Service Representative IIReports to: Client Service ManagerFLSA Status: Non-ExemptPosition Summary:As a Customer Service Representative II at Casco International, you will be responsible for providing prompt and professional service to clients to ensure efficient operation of the department. You will support managers and clients through...

  • CNA II

    1 week ago

    Shelby, United States Atrium Health Full time

    Overview Job Summary The Nurse Aide II assists in providing patient care under the direct supervision of the Registered Nurse. Assists in maintaining a clean, safe patient environment and performs job responsibilities in a safe manner. Maintains clinical and professional competencies as appropriate to the needs of the patient population served. Essential...

  • Retail Sales Representative

    2 weeks ago

    Shelby, North Carolina, United States Charter Communications Full time

    About the RoleThis is a full-time, entry to mid-level retail sales role, focusing on wireless, TV, and internet products in the communications and entertainment technology space. As a Retail Sales Specialist, you will be responsible for meeting or exceeding monthly sales goals, ensuring a great customer experience, educating and engaging customers through...

  • Retail Sales Associate

    2 weeks ago

    Shelby, North Carolina, United States Dunham's Full time

    About Dunham'sDunham's Sports is one of the largest full-line sporting goods chains in the U.S., with over 240 stores in over 20 Midwest states. Founded in 1937 as Dunham's Bait & Tackle, we've evolved into a premier destination for sports enthusiasts.Job SummaryWe're seeking a highly energetic and customer-focused Sales Floor Associate to join our team. As...

  • Retail Cleaning Associate

    2 months ago

    Shelby, United States Marshalls Full time

    Marshalls - 2001-53 E. Dixon Blvd. Cleveland Mall 28152 [Cleaning Technician] As a Cleaning Associate at Marshalls, you'll: Supervise maintenance staff; Manage a safe workplace by advocating safety training and accident preparedness; Lead the facility in safe and efficient operation of all equipment; Inspire team with challenging assignments and coaching to...