Customer Service Representative II

4 months ago

Shelby, United States Casco International Full time

Job Type

Full-time

Description

Job Title: Customer Service Representative II

Reports to: Client Service Manager

FLSA Status: Non-Exempt

Effective Date: 06.28.2024

Position Summary

Duties and responsibilities include providing a prompt and professional service to clients to ensure efficient operation of the department. Support managers, and clients through a variety of tasks related to organization and communication.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•Respond promptly and professionally to client inquiries through phone or email correspondence

•Proactively take ownership of customer issues and follow problems through to resolution

•Collaborate with other departments to achieve organizational goals and resolve customer issues

•Foster positive relationships with our clients, account managers and sales team as their primary point of contact

•Proactively maintain an updated knowledge of the organization's products, services, and customer service policies

•Document client interactions when necessary, compiling documents and forwarding information to interested parties

•Proactively resolve client disputes on orders and escalations in a timely manner

•Proactively research account program issues and questions posed by clients using internal resources

•Ensure sustainable client relationships of trust by thoughtfully responding to client inquiries within 24 hours regarding employee recognition program

•Work closely with Data Team in getting problems resolved with data from clients

•Work closely with Implementation Team in getting new accounts, changes, and additions to existing accounts

•Work closely with Finance Team in getting problems resolved with invoices, credits, and rebills

•Submit change requests via case or ticket process to IT, Finance, and Implementation

•Explain simply and clearly in response to client questions and check for client understanding and acceptance

•Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits

•Assist clients by demonstrating programs and answering any questions they may have

•Train clients on how to use the platform

•Demonstrated strong organizational skills and attention to detail

•Proactively review and familiarize your accounts prior to Account Audit and to proactively contribute to the Audit

•Client oriented mindset and demonstrated ability to adapt/respond to diverse types of personalities - including ability to handle high-pressure situations

•High energy and positive "can-do" attitude; Actively seeks feedback to improve performance

•Participate in training opportunities provided by the organization

•Required to pass skill assessment testing after training and on a quarterly basis

•Receive and implement customer feedback to improve service quality

•Establish and maintain good rapport with clients by using positive language and anticipating their needs.

Requirements

Education

High school diploma or general education degree (GED) required; Associate degree or higher strongly preferred and a minimum of 5+years of previous client service experience or business office experience is required; or equivalent combination of education and experience with an emphasis in client service.

Skills/Experience

•Required: Ability to effectively follow company policies

•Required: Professional communication skills, both written and verbal

•Required: Ability to write and read correspondence

•Required: Proficiency with Microsoft Office suite of products

•Required: Intermediate ability to create and/or update spreadsheets, and other company documents of various types

•Required: Ability to demonstrate accuracy and thoroughness

•Required: Ability to multi-task with accuracy

•Required: Expert customer service skills, over the phone and in person, with our customers and internal departments

•Required: Efficient time management skills

•Required: Intermediate decision making

•Required: Intermediate organizational skills

•Required: Ethical conduct

•Required: Intermediate generating of creative solutions

•Required: Excellent verbal communication and interpersonal skills

•Required: Ability to maintain a calm and polite manner in stressful situations

•Required: Ability to effectively analyze information and to make sound business decisions based off of information provided

•Required: Professionalism

  • Customer Service Representative II

    4 weeks ago

    Shelby, North Carolina, United States Casco International Full time

    Job Title: Customer Service Representative IIReports to: Client Service ManagerFLSA Status: Non-ExemptPosition Summary:As a Customer Service Representative II at Casco International, you will be responsible for providing prompt and professional service to clients to ensure efficient operation of the department. You will support managers and clients through...

  • Customer Service Representative

    1 month ago

    Shelby, Ohio, United States Domino's Pizza LLC Full time

    Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service to our valued customers. Your primary goal will be to ensure that every customer interaction is positive and memorable.Key Responsibilities Provide customer service to customers via phone and in-person Respond to customer...

  • Customer Service Representative

    4 weeks ago

    Shelby, North Carolina, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment.Key...

  • Customer Services Representative

    4 weeks ago

    Shelby, United States Circle K Full time

    Circle K - 3600 W Dixon Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    4 weeks ago

    Shelby, North Carolina, United States Golden Corral Full time

    Customer Service Role at Golden CorralWe are seeking a friendly and courteous individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional guest service, ensuring a positive dining experience, and maintaining a clean and organized environment.Key Responsibilities:Guest Service: Greet guests as they...

  • Customer Service Representative

    1 month ago

    Shelby, Michigan, United States FreeStar Financial Credit Union Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at FreeStar Financial Credit Union. As a key member of our call center team, you will be responsible for providing exceptional service to our valued members, assisting with their banking needs, and promoting our products and services.Key...

  • Customer Service Representative

    4 weeks ago

    Shelby, North Carolina, United States HomeTrust Bank Full time

    Job SummaryThe Sales and Service Associate is a vital role at HomeTrust Bank, where you will be responsible for handling a variety of routine financial transactions, providing solutions to suit the customer's financial needs, and resolving any problems they encounter with their prevailing accounts. This position engages with new businesses and people,...

  • Customer Service Representative

    2 weeks ago

    Shelby, Michigan, United States Great Lakes Ace Hardware Full time

    Job SummaryThis is a customer-facing role at Great Lakes Ace Hardware, where you will be the primary point of contact for customers. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.ResponsibilitiesOperate a cash register, handling customer transactions and...

  • Customer Service Associate

    4 weeks ago

    Shelby, North Carolina, United States Family Dollar Full time

    Customer Service Representative Role at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers. Your key responsibilities will include greeting customers, assisting with merchandise selection, and completing cash register transactions with...

  • Customer Service Representative

    2 weeks ago

    Shelby, IA, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...

  • Customer Service Ambassador

    4 weeks ago

    Shelby, North Carolina, United States Circle K Full time

    Key Responsibilities:As a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. You will also be responsible for operating a cash register, processing transactions, and maintaining a clean and safe store environment.Additional...

  • Customer Service Ambassador

    1 month ago

    Shelby, Michigan, United States Planet Fitness Full time

    About the RoleWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Planet Fitness.Key ResponsibilitiesProvide exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.Answer phones in a friendly manner and assist callers...

  • Personal Banker II

    3 weeks ago

    Shelby, United States Civista Bank Full time

    Job DescriptionJob DescriptionCivista BankDescription:Position Purpose:A Personal Banker II (PB II) is responsible for maintaining and building customer relationships by providing an exceptional customer experience. A PB II is also responsible for opening new accounts, completing loan applications and responding to customer inquiries and requests while...

  • Personal Banker II

    4 weeks ago

    Shelby, United States Civista Bank Full time

    Job DescriptionJob DescriptionCivista BankDescription:Position Purpose:A Personal Banker II (PB II) is responsible for maintaining and building customer relationships by providing an exceptional customer experience. A PB II is also responsible for opening new accounts, completing loan applications and responding to customer inquiries and requests while...

  • Retail Personal Associate II

    1 week ago

    Shelby, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations...

  • Retail Personal Associate II

    2 weeks ago

    Shelby, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations...

  • Guest Services Representative

    2 weeks ago

    Shelby, United States Trinity Health Full time

    Employment Type:Full time. Shift:12 Hour Day Shift. Description:Help patients check in the kiosk as they enter the hospital because the kiosk does not allow everyone to check in. POSITION SUMMARY - Obtains information from patients. Obtains patient s Guest Service, Representative, Patient Services, Guest, Retail, Healthcare

  • Clinical Service Representative

    1 month ago

    Shelby, Michigan, United States Beaumont Urgent Care Full time

    Job Title: Clinical Service RepresentativeWe are seeking a talented and compassionate Clinical Service Representative to join our team at Beaumont Urgent Care. As a key member of our healthcare team, you will provide exceptional patient care and support to our patients and staff.Responsibilities:Prepare patients for and assist with examinations and...

  • Guest Services Representative

    2 weeks ago

    Shelby, United States Trinity Health Full time

    Employment Type: Full timeShift: 12 Hour Day Shift Description: Help patients check in the kiosk as they enter the hospital because the kiosk does not allow everyone to check in. POSITION SUMMARY Obtains information from patients. Obtains patient signatures as outlined according to procedure. Explains health care policies and procedures to patients. Assigns...

  • Outside Sales Representative

    5 months ago

    Shelby, United States Rexel Full time

    The position of Outside Sales Representative will be based out of our Shelby, WI location! Summary The Outside Sales Representative is responsible for the sales and marketing efforts with the objective of increased profitable sales through creating, building, and maintaining high quality relationships with new and existing customers. Utilize...