Savings & Checking Operations
2 weeks ago
- Apply knowledge of processes, procedures, systems, and regulations related to Savings and Checking Operations to complete a variety of day-to-day duties
- Research, process, and resolve savings and checking account exception, error, returned check, and large item notification cases by applying federal regulations and Navy Federal policies and procedures
- Analyze, research, and resolve multifaceted or escalated savings and checking account issues or escalate to higher level
- Research adjustments and compile documentation from financial institutions and other business units to resolve inquires
- Request information and documentation to clarify details or resolve cases within mandated time frames and regulations
- Make decisions and recommendations within authorized monetary limits - Basic/Routine
- Document, track, and monitor cases for progress to prevent or minimize financial loss to members and/or Navy Federal
- Monitor various databases and web portals to ensure responses are completed and processes are followed in compliance with regulations
- Identify suspicious or fraudulent activity and provide necessary documentation to Security for review
- Research and analyze members' and/or business unit inquiries for related transactions, circumstances, and actions surrounding the case and determine corrective action to resolve balancing the general ledger
- Initiate and/or respond to communications with members, business units, and other financial institutions
- Complete account investigations and respond to actions generated by other financial institutions such as hold harmless, counterfeit, forged signature, forgery, forced endorsement, altered item, paid item and encoding errors
- Monitor numerous reports and automations to ensure accurate completion of processes in compliance with regulations
- Perform first level review of transactions, follow due diligence steps regarding regulations and fraud, and escalate as appropriate
- Stay abreast of and ensure compliance with applicable federal, state and industry laws, regulations, and guidelines
- Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency
- Working knowledge of time de Provide guidance to and assists in training new levels
- Perform other duties as assigned
- Experience in interpreting and applying complex regulations, instructions, and procedures
- Experience in handling multiple tasks simultaneously with a high degree of accuracy
- Effective organization and problem-solving skills
- Effective verbal and written communication skills, including the ability to respond tactfully to members' concerns
- Ability to work independently and as a member of a team
- Working knowledge of savings and checking regulations, compliance, processes, procedures, and systems
- Exposure to accounting, research, or auditing techniques and methods in a financial institution
- Exposure to assimilating information, analyzing facts, and developing logical conclusions
- Exposure to financial transaction/processing related responsibilities
- Experience in member/customer service skills
- Exposure to working with all levels of staff, management, stakeholders, vendors
- Effective skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
- Experience working in a high volume, fast paced environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective active listening skills to accurately respond to inquiries and account
- Advance degree in Finance or a related field, or the equivalent combination of education, training, and experience.
- Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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