Customer Service Representative

3 weeks ago

Wichita, United States Hall's Culligan Full time

Culligan of Wichita is now accepting applications for our Customer Service role We have a dynamic team and are looking for another member to join our office support staff who will represent our brand and create lifetime customers. This is the perfect career for someone who has worked in a customer-facing role in the past. The right person will have call center experience, the ability to answer multi-line phones, be successful in handling customer issues, and experience communicating with field staff in a service-oriented industry. If you have transferable experience and pride yourself on being solution-focused, this is the career for you WHY SHOULD YOU WORK FOR CULLIGAN? We are an Essential Employer Great full-time, Monday-Friday 8am to 5pm work schedule Pay rate starting at $18+ per hour with the opportunity for monthly bonus incentives Paid time off Full benefits package including 401k with company match Career advancement opportunities Stable and growing, family-oriented company We like to promote from within Use of free Culligan equipment in your home Responsibilities: Answer customer inquiries via phone, email, and other platforms, schedule installations and deliveries, and route field representatives to customer locations to resolve inquiries Manage and complete work orders for Commercial, B2B, and Residential teams Resolve any product or service-related inquiries from our customers; follow up to ensure complete satisfaction Take payments and maintain customer records by updating account information Handle collection calls and maintain financial accounts by processing customer adjustments when necessary Prepare and maintain compliance and regulatory reporting (scheduling reports, open call, monthly maintenance reports, etc.) Qualifications: Must be a team player Must be comfortable spending 6+ hours per day working on the computer with various programs Account collections experience preferred Ability to prioritize tasks in a fast-paced fun environment Strong work ethic (honesty and integrity are key for this position and to our organization) Excellent communication skills including helpfulness and patience in dealing with fellow employees and external customers and vendors Exceptional problem-solving skills Candidates are subject to pre-employment testing up to and including drug/alcohol screening, background check, motor vehicle record check, and D.O.T. physical, as applicable. Benefits: Our company always offers opportunities for advancement, competitive pay, and comprehensive benefits including Health, Dental, Vision Insurance, Company Paid Life + the option for additional supplemental life insurance, Disability, Critical Illness, and Accident supplemental plans, Flexible Spending Accounts, 401(k) with generous company match and Paid Time Off. #J-18808-Ljbffr

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