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Senior Client Success Consultant
2 months ago
About us:
Elixirr Digital, formerly iOLAP was established in 2000 and over the last 20 + years has grown into a leading end-to-end tech company. We have a dynamic team of 180+ talented developers, data scientists and designers who are determined in delivering top-notch solutions. Solutions happen by code, not by chance.
In this role you will be a technical and delivery leader on a project work stream or across a client engagement. You will be accountable for delivering value to our customers, growing revenue, and developing/mentoring people within your delivery teams. You will have the opportunity to take more leadership responsibilities across Elixirr Digital initiatives including practice development, people management, and go to market activities.
Here are some qualities we’re looking for:
Passionate. Do you have a passion for educating, training, designing, and building technical solutions for a diverse and challenging set of use cases?
Data Driven. Are you a data geek? Do you think about efficient and innovative ways to deliver data insights?
Creative. Do you try to find new solutions to old problems? Do you keep up with the latest technology trends and look for ways to innovate?
Customer Obsessed. Do you go above and beyond to drive value for your customers? Do you thrive on bringing order to chaos?
Roles and Responsibilities
As a Senior Client Success Consultant, your role is split amongst three focus areas: client facing project delivery, assisting with sales activities, and participation in internal/external communities.
Project Delivery
Target billable utilization of 80%
Function in an account, team, or work-stream leadership role
Define, manage, and execute on account and project plans
Provide strategic consultation to your customers
Assist and lead with the approach, estimation, and proposals for new projects
Service Area Excellence
Creation of accelerators and door openers for opportunities
Analyze market trends and participate in the development of new service offerings
Create and deliver internal training programs
Author or otherwise contribute to customer-facing publications such as whitepapers and blog posts
Project Pursuit
Scope and estimate new opportunities
Prepare and deliver engagement proposals to prospects, respond to RFP's, and write Statements of Work
Identify leads and opportunities inside or outside of your current engagements
Basic Qualifications
5+ years relevant consulting experience
5+ years experience in cloud based data platforms, bespoke application development, or AI/ML solutions
Strong business understanding of technologies and processes
Proven track record of client satisfaction and delivery of business and technical projects
Entrepreneurial spirit and demonstrated drive to grow and improve the account
Presentation skills with a high degree of comfort speaking with executives, IT management, and developers
Technical degree required; computer science or math background desired
Demonstrated ability to adapt to new technologies and learn quickly
Experience turning around difficult situations
Extensive problem solving and decision-making skills
Ability to accurately estimate work, respond to RFP’s, and write Statements of Work
Ability to travel for client delivery
Experience with partnership development activities within Microsoft, AWS, IBM, or Snowflake is a plus
Located in Dallas/Ft. Worth or New York City is preferred
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