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Regional Trainer

2 months ago

Seattle, United States Aptive Environmental Full time
Location Zip Code:

98204

Job Family:

OP - Specialist
We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team as a Regional Trainer The primary purpose of this position is to enhance the experience and capabilities of the service professionals in their assigned service centers of the region. This is a full-time position located in Seattle, WA. The individual we are looking for is also someone that enjoys working in a team environment and excels at working at an individual level.

What we offer:
  • Competitive salary starting at $60-80k/yr
  • Group Health, Dental, and Vision plans
  • Pet insurance, Life insurance, and EAP benefits
  • 401K with employer match
  • Paid holidays and paid time off
  • Opportunity for advancement
  • Upbeat and exciting company culture and much more
Responsibilities include:
  • Facilitate virtual and in-person training per assigned Region, on Service Professional responsibilities, procedures, customer service principles, and the use of current software programs.
  • Provide up-skill training as required by Corporate, Directors, and Operations Managers, including Service Professional Academy certification content (in-person training and self-guided modules) for both new and existing Service Professionals.
  • Conduct field training and quality assurance, engage in on-the-job training with Service Professionals, (including modeling quality services, coaching, directing the work of Service Professionals, and completing services as needed.)
  • Provide role-play training to Service Professionals to become experts in Pest Control and customer service.
  • Provide feedback to the Director of Training on instructional materials, training agendas, and on-the-job training resources.
  • Review performance metrics to identify the development needs of Service Professionals and recommend additional training as needed.
  • Become a subject matter expert for all content and materials provided by the Learning and Development department.
  • Utilize Workday to enroll learners, assign training surrounding Service Professionals' performance needs, maintain documentation, track training attendance, and measure progress.
  • Maintain employee satisfaction and learning program feedback with courtesy and respect
  • Confer with management to develop or implement personnel policies or procedures.
  • Obtain all licenses needed for servicing and maintain knowledge of laws and regulations related to Pest Control.
  • Provide training for all Service Centers in the assigned Region.
  • Participate with assigned groups of Regional Trainers to develop training content for state licensing.
  • Assist with the needs of the Regional Manager of Operations.
  • Perform other related duties as assigned.
Qualifications:
  • Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism.
  • Must be able to speak, write and understand English in a manner that is sufficient for effective communication with others.
  • Ability to work within a Matrix Organization Structure.
  • Have a working knowledge of E-Learning platforms and best practices.
  • Ability to adapt quickly under pressure.
  • Excellent interpersonal and customer service skills.
  • Ability to be accountable for a quality program and identify opportunities for continuous improvement.
  • Detail oriented
  • Highly proficient in Microsoft Office Suite, Google Suite, and Sigma
  • Must be able to attain all required licensing within the region for Pest Control.


Aptive Environmental:

Aptive Environmental provides environmentally responsible residential and commercial pest services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention to grow as a world-recognized brand.

In 2021, Aptive was included in Inc. Magazine's "Best in Business" list of companies that made the biggest impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation "Nothing But Nets" to help stop the spread of Malaria transmitted by mosquito bites.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.