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Universal Trainer

2 months ago

Seattle, Washington, United States tapwage Full time
Min

USD $48,000.00/Yr.

Max

USD $65,000.00/Yr.

Job Summary


The Universal Trainer directly reports to the Facilitation Training Manager and the L&D Group Training Manager to create, develop, and deliver a wide range of trainings and tools, that will cover WaFd Bank's various business lines and bank initiatives.


This role serves as the front line and support staff trainer for delivering content face to face or virtual trainings with various bank training programs, certifications, banking platforms, digital channels, and various business lines.

Effectively leads the training courses and curriculum as assigned.


This includes, but is not limited to, deposit operations, consumer mortgage lending, banking regulations, internal bank policies and procedures, various computer systems software, soft-skill core competencies and other assigned duties.


The day-to-day job tasks required of Universal Trainers vary depending on the assigned daily training needs, number of employees being trained, and the specific company protocols they're tasked with creating and teaching.

On days not engaged in training, the Universal Trainer must participate in other responsibilities as assigned. See Primary Responsibilities.


As a "Company ambassador" and role model, the Universal Trainer will lead by example and reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service.

In addition, the Universal Trainer must be kind when serving our colleagues and clients and help us achieve our vision to be "the most trusted and highly recommended regional bank in the markets we serve.

"

Primary Responsibilities

  • Bank Training Programs: Universal trainers are responsible to work with the L&D design team and business owners on various bank programs which will include:
  • Complete understanding of what is being delivered
  • Collaboration with script design
  • Informed facilitation to deliver an exceptional learning experience for our bank team members.
  • Universal trainers conduct training sessions, as assigned, using various training methods to engage employees, including handson and interactive activities, delivered virtually or inperson. Training sessions will be conducted in an open, friendly, and professional environment to maximize participant engagement and learning.
  • Will be required to create support tools to compliment various trainings
  • Universal trainers must learn bank processes and operations to deliver relevant, and effective training programs.
  • Understands and demonstrates knowledge of the course content, materials, and delivery prior to training.
  • Understands and anticipates audience needs; gathers information to adjust or customize training or instruction for any group.
  • When required, a Universal Trainer will be assigned to job shadow various business line employees to develop relevant skills and comprehension of subjects being trained.
  • Ongoing review of training content and materials keeping current on matters being trained. Makes updates to content and materials as needed for changes in company policies, processes, and standards.
  • Logs all updates to content changes, approval, and sign offs.
  • Engages suggestions for ongoing improvement, with the help of classroom participation, evaluations, and learner/participant feedback.
  • Takes ownership of assigned projects, including conducting relevant research, and deliver all projects on time.
  • Proactively communicates status of projects to leadership or as assigned.
  • Provides exemplary internal customer service through a strong commitment to excellence, professional communication, and professional conduct.
  • Partners with Peer Mentors on retail education requirements, testing and other duties as assigned.
  • May be asked to participate in various company support calls; reviews and stays current on the information resource of myWAFDway, Weekly Wednesday Updates, Alerts, various department calls and other upcoming Company initiatives.
  • Stays current on all assigned eLearning courses with a passing average score of 80%.
  • Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
  • Employees will be required to perform special projects or other duties as assigned.
Qualifications

Key Competencies for Success

  • Conducts oneself in a professional manner. Is consistent in word and actions. Shares information accurately, completely, and appropriately.
  • Receives coaching and instructions in all facets of their role.
  • Demonstrated exceptional banking knowledge and training skills.
  • Ability to develop strong peer relationships across the department and the organization to align with the department & Bank's success
Required Qualifications

  • A minimum of 2 years of retail, commercial and/or support role, banking experience
  • Demonstrated instructor skills with experience in bank training, coaching, and motivating others
  • Comprehension of WaFd Bank's resources, policies, procedures, and compliance
  • Skills using Microsoft tools including Word, Teams, Excel, PowerPoint, etc.
  • Skills to use and train on various Learning Management Systems, various bank business platforms, etc.
  • Reliable internet access for hybrid job performance
  • Camera ready for meetings and trainings
  • Willingness to travel
Knowledge and Skills

  • Excellent verbal and written communication and organizational skills.
  • Ability to create, implement and facilitate hard and soft skill training solutions across WaFd Bank functional, geographic, and organizational
  • Ability to communicate and champion the Bank's vision, corporate values, and performance standards.
  • Excellent presentation skills with ability to continue to improve training presentations.
  • Ensures job knowledge and skills are current and relevant to the bank industry.
  • Open and receptive to feedback.
  • Ability to productively work independently and with coworkers, meeting project objectives, with or without supervision in a timely manner
  • Ability to proactively raise concerns, issues, and questions to avoid project delays.
  • Demonstrated ability to quickly learn material and/or systems to effectively train others.
  • Demonstrated ability to manage and prioritize a complex workload and aggressive schedules to meet deadlines.
  • Selfmotivated with solid organizational, time management, detail oriented and administrative skills.
  • Tech and digital savvy; able to independently problem solve or troubleshoot and adapt to new software and systems being used.

Location:

  • Hybrid workspace is required to be within 50 miles of a WaFd Regional office with onsite attendance at least one day each week. Reliable internet is required for any hybrid work assignment. Extended instate and outofstate travel may be required.
Benefits

At WaFd Bank you get all of these great benefits

  • Paid time off for vacation, sick days and holidays
  • Health insurance
  • Stock options
  • Bonus programs
  • Generous 7% 401(k) employer matching
  • Paid Parental Leave
  • Life and AD&D insurance
  • Longterm disability
  • Tuition Reimbursement
  • Employee assistance programs
  • Pretax health and dependentcare spending plans
[WaFd Bank Benefits Summary - Click here for more information])

EEO Statement

We are committed to Equal Employment Opportunity and Affirmative Action.

We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment.

WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes.

WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA).

If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at

[EEO is The Law - click here for more information])

[Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled])

[EEO Policy Statement - WaFd Bank])

[Know Your Rights:
Workplace Discrimination is Illegal - click here for more information])

[Pay Transparency Nondiscrimination Provision - click here for more information])

[CCPA Notice at Collection for CA Employees and Applicants])

Requisition Post Information* :
Posted Date

7/24/2024