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Service Operations Leader

2 months ago

Seattle, Washington, United States Aptive Environmental Full time

Position Overview

We are on the lookout for a dedicated, innovative, and detail-oriented individual to become a part of our dynamic Aptive team. This full-time role as a Service Operations Leader is pivotal in ensuring the seamless functioning of our operations.

What We Provide

  • Competitive annual salary range of $80,000 - $95,000
  • Performance-based bonuses
  • Company vehicle and gas card
  • Cell phone allowance
  • Comprehensive health, dental, and vision insurance
  • Pet insurance, life insurance, and Employee Assistance Program (EAP) benefits
  • 401K plan with employer matching
  • Paid holidays and vacation time
  • Opportunities for career advancement
  • A vibrant and engaging company culture

Key Responsibilities

  • Oversee customer and employee retention strategies, along with service center profitability.
  • Continuously assess and balance labor utilization with production to enhance overall efficiency.
  • Manage all inventory and fleet operations within the service center.
  • Coordinate hiring activities in alignment with forecasted staffing needs, maintaining communication with the recruiting team.
  • Administer payroll for all service personnel and supervisors.
  • Establish clear objectives and expectations for the team.
  • Aim for high operational efficiency and effective labor management.
  • Collaborate closely with the Regional Operations Manager and Continuous Improvement department to drive growth and success.
  • Implement improvement plans and track progress.
  • Foster a cohesive, service-oriented team through effective staffing and retention practices.
  • Meet key performance indicators (KPIs).
  • Work with the talent acquisition team to address hiring needs.
  • Create a positive learning environment for all service professionals.
  • Set and manage performance goals with supervisors and team members, utilizing performance metrics.
  • Review performance metrics with the Regional Operations Manager.
  • Provide training on communication and sales skills to service professionals.
  • Collaborate with Operations Trainers to deliver effective training programs.
  • Ensure exceptional customer service for both potential and existing clients.

Qualifications

  • Minimum of 3 years of management experience or a bachelor’s degree in business, marketing, finance, or a related field.
  • High school diploma or equivalent education preferred.
  • General understanding of profit and loss management.
  • A valid US driver’s license with a clean driving record is required.
  • Successful candidates will undergo a drug test and background check.
  • Must obtain and maintain all necessary licenses and certifications as mandated by federal, state, and local regulations.

About Aptive Environmental

Aptive Environmental is a leading provider of pest control services across North America, serving over 5,000 cities. Co-founded in 2015, Aptive has rapidly established itself as a recognized brand in the industry. With over 1 million customers, we are proud to be ranked among the top pest control companies in North America.

This job description is intended to provide a general overview of the responsibilities and qualifications required for this position. Duties and responsibilities may evolve over time, and reasonable accommodations will be made for individuals with disabilities during the application and selection process.