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Consultant Resource Manager

4 months ago

Chicago, United States Kforce Full time

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My Account Options Job Description - Consultant Resource Manager (240379) At Kforce, our culture of flexibility empowered by trust, technology and opportunity allows you to design your best life. Find the best path to your success by joining our award-winning Chicago team. Our team-oriented,

collaborative

and high-performing environment has led to continued recognition

. Since 2015, w

e have

been named among Chicago’s

Best and Brightest

Companies to Work For

,

an annual award that

recognizes organizations

showcasing

determination, exceptional

leadership

and daily ingenuity. By joining our team, you’ll have the opportunity to work with diverse clients across a wide range of industries, growing your book of business and your career.

We offer continuous training and education tailored to help our associates reach their potential and adapt to changing markets. We are well-poised to support and guide our associates with our strong leadership culture.

Our Chicago leaders have over 30 years of combined tenure and therefore are able to support our associates with unique industry and company knowledge, experience and insights.

Our leadership tenure is a testament to our strong culture and our commitment to serve our clients,

candidates

and associates. Our associates are thriving. O

ur success in supporting

our people, especially through

Kforce’s

transition to a hybrid environment, is reflected in our associate tenure, which ranges as high as 25 years.

For two of the last three years, Kforce stock has been the number one performer in our peer group. W

e continue to increase internal promotions and our teams have been experiencing their most successful years yet

. We offer you the tools, technology, flexibility and trust you need to thrive - come join us. SUMMARY: Under general supervision, serves as on-site liaison between Kforce Account Management team, Dedicated Delivery Team, Centralized Operations Team and Client Services team in direct support of Kforce consultants on assignment. Serves as primary Point of Contact for consultants in the areas of onboarding support, assignment first day orientation, assignment based personnel issue resolution, and general assignment issues. ESSENTIAL DUTIES AND RESPONSIBILITIES: Serve as POC for on-site consultants and facilitate with Client Services and Operation teams the resolution of issues regarding timecards, human resources, expenses and other corporate administration functions. Partner directly with Kforce Operations and Client Solutions Team for assignment initiation and onboarding processes for consultants assigned to a specific campus. Assist dedicated Account Management team members monitoring consultant performance and progress ensuring client expectations are continually being met; i.e. consultant project deliverables, client manager satisfaction, successful project completion, mitigation of unexpected assignment termination, and potential consultant redeployment opportunities. Partner with Account Management team members, internal Operations Teams, and designated client personnel to coordinate invoice resolution issues, PO usage reporting, and general back-office processes. Provide feedback to Account Management team regularly regarding status, redeployment, problems, and resolution. Responsible for customer service efforts related to candidate/client activities including but not limited to quality assurance, follow up, retention, redeployment and extension, lead generation, re-marketing, and assignment end. Monitors compliance of on-site activities in accordance with contractual obligations and Firm standards. Track and report performance statistics on assigned projects. KEY SUCCESS INDICATORS/ATTRIBUTES: Ability to prioritize and multi-task in a fast paced, changing environment. Ability to handle first-line escalated consultant complaints, requests, questions, etc. Demonstrate strong time management and organizational skills. Demonstrate leadership, mentoring, and interpersonal skills. Demonstrate excellent verbal and written communication skills. Demonstrate excellent analytical and problem solving skills. Proven experience using ATS, CRM, or similar human capital management applications Proficient personal computer skills with MS Office (Word, Excel, Power Point, Outlook). Commitment and adherence to Firm’s Core Values. EDUCATION AND/OR EXPERIENCE: High School degree or general education degree (GED) and

3-5 years of relevant experience or the equivalent combination of education and experience required.Experience with, and understanding of, current and emerging human capital management practices, staffing and recruiting, and general human resource principles. CERTIFICATES AND/OR LICENSES: Any human resource or management certification is a plus. TRAVEL REQUIREMENTS: Possible Travel up to 25-30%. Kforce is an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status

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