Escalations representative 3

6 days ago


St Paul, United States Randstad Full time

Randstad is currently looking for an Escalations Representative 3 - in Shoreview,MN .The role requires good customer service expertise in financial services, with a focus on resolving complex inquiries and complaints. Excellent communication skills are essential for effective interactions with clients and colleagues. Additionally, problem-solving abilities are necessary to investigate issues and ensure compliance with regulatory standards. Position: Escalations Representative 3 - Location : Shoreview,MN 55126 Pay: $27.82/hr Schedule Details: Monday - Friday, 8:00am - 5:00pm

salary: $26 - $27.82 per hour
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required

Responsibilities

  • Support internal and external customers with inquiries and complaints regarding financial products and services.
  • Seek ways to determine the appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
  • Perform complex administrative and customer support tasks.
  • Respond independently to complaints escalated at the highest level.
  • Interact with internal and external customers to resolve their issues.
  • Interact with the immediate Escalations team to oversee day to day activities of the support Escalations team.
  • The resource will be supporting the corresponding LOB listed above and servicing products to research and resolve escalated complaints.


Skills Customer Service Expertise Communication Skills Problem-Solving Analytical Skills
Qualifications Years of experience: 4 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

  • St Paul, United States Randstad Full time

    Randstad is looking to hire Senior Escalations Representatives for a large financial institution in St.Paul/Shoreview, MN. If you have at least 3 years of experience working in a customer facing role within the financial services field, please consider applying today! *** For immediate consideration, please send your updated resume to...


  • St Paul, United States Randstad Full time

    Randstad is currently looking for an Escalations Representative 2 in Shoreview,MN.The role involves supporting customers with inquiries and complaints related to financial products and services. It requires good communication and problem-solving skills to resolve issues and ensure compliance with regulatory standards. Additionally, the position demands the...


  • St Paul, United States TEKsystems Full time

    Senior Escalation Representative Hybrid, St. Paul Skills Superior Customer Service Escalated Complaint Handling MS Office Computer Navigation Familiarity with Financial Institutions Description Work for a financial services company to support a growing team. This position will be working in the complaints department regarding escalated issues relating to...


  • St Paul, United States TEKsystems Full time

    *Why Apply? * * Work at a highly respected and established financial institution. * Employees have the opportunity to grow within the organization * Competitive pay & benefits including weekly pay! * Expand your existing customer service experience * Easy application & interview process *Job Highlights:* Pay: $25/hr Work Model: Hybrid after training (1 week...


  • Saint Paul, MN, United States TEKsystems Full time

    Senior Escalation RepresentativeHybrid, St. PaulSkillsSuperior Customer ServiceEscalated Complaint HandlingMS OfficeComputer NavigationFamiliarity with Financial InstitutionsDescriptionWork for a financial services company to support a growing team. This position will be working in the complaints department regarding escalated issues relating to banking and...


  • St Paul, United States CaringBridge Full time

    **Location Eagan, MN** **Department Customer Experience** **Customer Care Representative** **PRIMARY OBJECTIVE OF POSITION:** To provide world class customer care to CaringBridge authors and visitors. Ensure the best customer experience possible with the utilization of our services while protecting CaringBridges reputation and liability from misuse....


  • Saint Paul, Minnesota, United States Dexian Full time

    Job Title: Sr. Escalations SpecialistLocation: Charlotte, NCDuration of Assignment: 12 months (possibility of extension)Rate: $21 - $26/hr on w2We are seeking a Customer Solutions Specialist to join our client's team in a pivotal role. As a Sr. Escalations Specialist, you will support both internal and external customers with inquiries and complaints related...


  • St Paul, United States Insight Global Full time

    Position: Customer Service RepresentativeLocation: On Site in St. Paul, MN$18-20 Hourly Based On ExperienceLooking to HIRE RIGHT AWAY!!Shifts:Monday- Friday: 9:00am- 6:00pmSaturday: 11am-6pmMust Haves:Self-sufficient – Will be opening and closing by themselvesBasic computer skills to enter shipping/tracking informationCustomer Service experienceOrganized,...


  • St Paul, United States Insight Global Full time

    Position: Customer Service RepresentativeLocation: On Site in Columbus, OH$18-20 Hourly Based On ExperienceLooking to HIRE RIGHT AWAY!!Shifts:Monday- Friday: 9:00am- 6:00pmSaturday: 11am-6pmMust Haves:Self-sufficient – Will be opening and closing by themselvesBasic computer skills to enter shipping/tracking informationCustomer Service experienceOrganized,...


  • St Paul, United States Insight Global Full time

    Position: Customer Service Representative Location: On Site in St. Paul, MN $18-20 Hourly Based On Experience Looking to HIRE RIGHT AWAY!! Shifts: Monday- Friday: 9:00am- 6:00pm Saturday: 11am-6pm Must Haves: Self-sufficient Will be opening and closing by themselves Basic computer skills to enter shipping/tracking information Customer Service experience...


  • St Paul, United States TPI Hospitality Full time

    Courtyard by Marriott, Roseville, MN Full-Time or Part-Time/ Salary: $15/hr to 17/hr Shifts: 7 am to 3 pm & 3 pm to 11 pm (Alternating days) (Weekends Required) We're looking for a positive and professional hotel front desk agent to deliver an except Guest Service, Representative, Guest, Service, Hospitality, Retail, Hotel


  • St Paul, United States White Bear Mitsubishi Full time

    Join the White Bear Mitsubishi team in this blended role as a Central Reception and Cashier! We're looking for upbeat, motivated individuals with excellent multi-tasking skills, communication, computer proficiency, and customer service to greet our customers at the store and on the phone! You'll have the opportunity to create lasting impressions for our...


  • St Paul, United States White Bear Mitsubishi Full time

    Join the White Bear Mitsubishi team in this blended role as a Central Reception and Cashier! We're looking for upbeat, motivated individuals with excellent multi-tasking skills, communication, computer proficiency, and customer service to greet our customers at the store and on the phone! You'll have the opportunity to create lasting impressions for our...


  • St Paul, United States Inside Talent Full time

    Customer Service Representative - Direct Business Provide professional sales support and customer service for business that ships directly from the various factories our client represents to customers. This includes the following: 1. Establish and maintain excellent relationships with vendors and customers 2. Prepare and place orders from customers with...


  • St Paul, United States SERVION GROUP Full time

    Job DetailsJob Location MN - New Brighton, MN Position Type Full Time Job Shift Day DescriptionSUMMARY: Extensive administrative and phone work involved in servicing the mortgage loans and providing direct member service to the borrowers. Primary contacts include borrowers, investors, and vendors. Servicing Representatives receive moderate supervision in the...


  • St Louis, United States Collabera Full time

    Description Home Search Jobs Job Description Securities Operations Representative Contract: Saint Louis, Missouri, US Salary: $19.00 Per Hour Job Code: 354496 End Date: 2024-10-31 Days Left: 29 days, 3 hours left Apply Job Title : Securities Operations Representative Location : St Louis,MO,63103Duration : 3+ Months Contract Job Description :...


  • St. Cloud, United States 3 Day Blinds Full time

    3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we’ve successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space....


  • St Cloud, United States 3 Day Blinds Full time

    3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we’ve successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space....


  • St. Augustine, Florida, United States Bluegreen Vacations Full time

    Job Title: Guest Reception RepresentativeAt Bluegreen Vacations, we are seeking a Guest Reception Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.Key Responsibilities: Greet all guests...


  • St Paul, United States MTM Full time

    MTM is looking for Customer Care Representatives to join our team. Location: Remote Minnesota Hourly Rate: $15.00 What Will Your Job Look Like? The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Care Representative will handle a variety of tasks which will increase in complexity...