Front Desk Manager

3 months ago

Princeton, United States Graduate Princeton Full time

Compensation Type:
Yearly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Graduate Princeton - Princeton, NJ

Overview:

The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities:
  • Respond to all guests requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
  • Carry a cell phone at all times.
  • Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
  • Develop employee morale and ensure training of Guest Services personnel.
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
  • Attend daily and monthly Rooms Merchandizing meetings.
  • Participate in required M.O.D. program as scheduled
  • Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis
  • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Ensure that no-show revenue is maximized through consistent and accurate billing.
  • Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
  • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
  • Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
  • Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
  • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
  • Ensure sign off of all Service Standards by Position for Guest Services staff.
  • Assist in preparation of revenue and occupancy forecasting.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..
  • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
  • Ensure correct and accurate cash handling at the Front Desk.
  • Follow and enforce all Highgate Hotel credit policies.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
  • Establish and maintain key control system.
  • Ensure participation within department for monthly Highgate Hotel team meeting.
  • Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
  • Monitor all V.I.P.'s, special guests and requests.
  • Maintain required pars of all front office and stationary supplies.
  • Review daily Front Office work and activity reports generated by Night Audit.
  • Review Front Office log book and Guest Request log on a daily basis.
Qualifications:
  • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
  • Supervisory experience required.
  • The ability to demonstrate exceptional Customer Service Skills.
  • Must be proficient in Windows and Microsoft Office.
  • Able to work long hours as sometimes required.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

  • Front Desk Manager

    1 month ago

    Princeton, New Jersey, United States Graduate Princeton Full time

    Job Title: Front Desk ManagerGraduate Princeton is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our Guest Services team, you will be responsible for ensuring the smooth operation of our front office, providing exceptional customer service to our guests, and maximizing room revenue and occupancy.Key...

  • Front Desk Manager

    1 month ago

    Princeton, New Jersey, United States Graduate Princeton Full time

    Job Title: Front Desk ManagerGraduate Princeton is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our hotel operations team, you will be responsible for ensuring the smooth operation of our guest services, concierge, and uniformed services/transportation departments.Key Responsibilities:Provide exceptional...

  • Front Desk Manager

    1 month ago

    Princeton, New Jersey, United States Highgate Full time

    Job SummaryThe Front Desk Manager is responsible for ensuring the smooth operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.Key...

  • Front Desk Manager

    2 weeks ago

    Princeton, New Jersey, United States Graduate Princeton Full time

    Job Title: Front Desk ManagerAt Graduate Princeton, we are seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our hotel operations team, you will be responsible for ensuring the smooth operation of our guest services, concierge, and uniformed services departments.Key Responsibilities:Provide exceptional customer...

  • Front Desk Manager

    7 days ago

    Princeton, New Jersey, United States Graduate Princeton Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Graduate Princeton. As a key member of our hotel operations team, you will be responsible for ensuring the smooth operation of our guest services, concierge, and uniformed services departments.Key ResponsibilitiesRespond to guest requests, problems, and...

  • Front Desk Manager

    2 weeks ago

    Princeton, New Jersey, United States Highgate Full time

    Job SummaryThe Front Desk Manager is responsible for ensuring the smooth operation of the Guest Services department, providing exceptional customer service to all guests, and maximizing room revenue and occupancy.Key ResponsibilitiesRespond to all guest requests, problems, complaints, and accidents in a timely and courteous manner.Motivate, coach, counsel,...

  • Front Desk Manager

    5 months ago

    Princeton, United States Highgate Full time

    Overview The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities ...

  • Front Desk Coordinator

    1 month ago

    Princeton, New Jersey, United States ADVANTAGE BEHAVIORAL HEALTH Full time

    Job SummaryAdvantage Behavioral Health is seeking a highly organized and detail-oriented Front Desk Receptionist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing administrative tasks, and maintaining a positive and professional work environment.Key...

  • Front Desk Supervisor

    3 months ago

    Princeton, United States Sonesta International Hotels Full time

    Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...

  • Front Desk Supervisor

    3 months ago

    Princeton, United States Sonesta International Hotels Full time

    Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...

  • Front Desk Representative

    4 weeks ago

    Princeton, New Jersey, United States Fairfield Inn & Suites - Princeton, WV Full time

    Job SummaryWe are seeking a highly organized and customer-focused Front Desk Clerk to join our team at Fairfield Inn & Suites - Princeton, WV. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and welcoming environment.Key...

  • Front Desk Associate Days Inn Princeton

    3 months ago

    Princeton, United States VP Management LLC Full time

    Multiple Openings for 3pm-11pm and 11pm-7am shifts APPLY IN PERSON AT DAYS INN PRINCETON 7AM -3PM WEEKDAYS The first and last impression of our hotel is made at the front desk. We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced...

  • Front Desk Associate Days Inn Princeton

    1 week ago

    Princeton, New Jersey, United States VP Management Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Days Inn Princeton. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling inquiries, and maintaining the cleanliness and organization of the front desk area and common areas.Key...

  • Hotel Front Desk Associate

    1 month ago

    Princeton, New Jersey, United States VP Management Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at VP Management in Princeton, West Virginia. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a smooth check-in/out process, and handling guest inquiries and complaints with tact and...

  • Front Desk Manager

    2 days ago

    Princeton/New Jersey/US Graduate Princeton Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Assistant

    2 months ago

    Princeton, New Jersey, United States Dental Care at Arcadia Farms Full time

    Job Summary:Dental Care at Arcadia Farms is seeking a highly skilled Business Assistant to join our team. As a Business Assistant, you will be responsible for providing exceptional patient care and administrative support to our front office team.Key Responsibilities:Greet and welcome patients, creating a positive first impression of our teamManage front...

  • Front Desk Representative

    2 weeks ago

    Princeton, New Jersey, United States Fairfield Inn & Suites - Princeton, WV Full time

    Job OverviewWe are seeking a highly organized and attentive Front Desk Clerk to join our team at Fairfield Inn & Suites - Princeton, WV.Key Responsibilities:Ensure seamless check-in and check-out processes for guestsManage online and phone reservations, providing accurate information and resolving any issues that may ariseProcess payments and verify credit...

  • Front Desk Associate

    2 weeks ago

    Princeton Junction, New Jersey, United States Immediate Care Walk In Management LLC Full time

    Job Summary: We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Immediate Care Walk In Management LLC. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing administrative tasks, and ensuring a smooth patient experience.Key Responsibilities: Greet...

  • Front Desk Associate

    4 weeks ago

    Princeton Junction, New Jersey, United States Immediate Care Walk In Management LLC Full time

    Job Summary:Immediate Care Walk In Management LLC is seeking a highly skilled and detail-oriented Front Desk Associate to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare providers.Key Responsibilities: Greet and register...

  • Front Desk Associate

    2 weeks ago

    Princeton, New Jersey, United States The Tox Full time

    Job OpportunityThe Tox—Princeton is seeking a highly motivated and customer-focused Front Desk Associate to join our team. As the face of our studio, you will be responsible for providing exceptional client service and ensuring the smooth operation of our facility.Key Responsibilities:Schedule and confirm client appointmentsReschedule appointments, handle...