Sales Insights Associate, North America

2 weeks ago

San Francisco, United States Block Inc Full time
Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

Job Description

The North America Sales team at Cash App is responsible for driving revenue to Cash App's core payments products (Afterpay & Cash App) through commerce, giving our Merchant partners access to the largest and most engaged network of next generation consumers.

We are looking for a Sales Insights Associate to join the North America Sales Strategy team reporting to the Sales Insights Lead. The Sales Insights Associate will partner across the NA Sales organization to help win merchants and provide actionable insights through world class data & insights.

The key focus for the Sales Insights Associate role is to enable our front line sales team to position the value of our products and customers to our merchant partners leveraging data. In addition, they will analyze sales and business performance data to provide insights internally that can help drive performance, build strategies, and increase efficiency.

Responsibilities:
  • This role will support in driving forward and growing our merchant relationships in North America from a data and insights perspective
  • Work with Data Science team on scope, development and testing of visualizations and self-serve dashboards for sales and account management
  • Develop scalable content and resources to enable efficient, self-service opportunities that bolster Afterpay & Cash App's position as a data led organization
  • Build trust with our merchants to view us as indispensable strategic partners that are open to collaborative testing opportunities
  • Deliver actionable insights to identify opportunities for growth and to enhance merchant relationships
  • Ensure repeatable, scalable processes in place where relevant
  • Create and manage a library for merchant insights so the business has easy access to our team's deliverables
  • Effectively communicate your work with team leads and cross-functional stakeholders on a regular basis
Qualifications
  • Bachelor's Degree with 2-4 years of related work experience
  • Ability to think critically and problem solve through the lens of the business, then communicate complex ideas and translate insights into narrative
  • Strong interpersonal skills with the ability to build trust and lasting collaborative relationships
  • Comfortable working at pace, sometimes with competing and changing priorities
  • Deep analytical mindset with great attention to detail - keen to deliver actionable insights, recommendations and measurable growth
  • Advanced excel skills and baseline SQL understanding, proficient in a BI tool
  • Ideally, experience working in a B2C organization e.g. Retail, Travel, Telco, Retail Banking
Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $35.00 - USD $48.13
Zone B: USD $32.55 - USD $44.76
Zone C: USD $29.76 - USD $40.91
Zone D: USD $26.25 - USD $36.11

To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:
  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

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