Sales Insights Associate, North America

2 weeks ago

San Francisco, California, United States Block Full time

Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at
Job Description
The North America Sales team at Cash App is responsible for driving revenue to Cash App's core payments products (Afterpay & Cash App) through commerce, giving our Merchant partners access to the largest and most engaged network of next generation consumers.
We are looking for a Sales Insights Associate to join the North America Sales Strategy team reporting to the Sales Insights Lead. The Sales Insights Associate will partner across the NA Sales organization to help win merchants and provide actionable insights through world class data & insights.
The key focus for the Sales Insights Associate role is to enable our front line sales team to position the value of our products and customers to our merchant partners leveraging data. In addition, they will analyze sales and business performance data to provide insights internally that can help drive performance, build strategies, and increase efficiency.
Responsibilities:

  • This role will support in driving forward and growing our merchant relationships in North America from a data and insights perspective
  • Work with Data Science team on scope, development and testing of visualizations and self-serve dashboards for sales and account management
  • Develop scalable content and resources to enable efficient, self-service opportunities that bolster Afterpay & Cash App's position as a data led organization
  • Build trust with our merchants to view us as indispensable strategic partners that are open to collaborative testing opportunities
  • Deliver actionable insights to identify opportunities for growth and to enhance merchant relationships
  • Ensure repeatable, scalable processes in place where relevant
  • Create and manage a library for merchant insights so the business has easy access to our team's deliverables
  • Effectively communicate your work with team leads and cross-functional stakeholders on a regular basis


Qualifications

  • Bachelor's Degree with 2-4 years of related work experience
  • Ability to think critically and problem solve through the lens of the business, then communicate complex ideas and translate insights into narrative
  • Strong interpersonal skills with the ability to build trust and lasting collaborative relationships
  • Comfortable working at pace, sometimes with competing and changing priorities
  • Deep analytical mindset with great attention to detail - keen to deliver actionable insights, recommendations and measurable growth
  • Advanced excel skills and baseline SQL understanding, proficient in a BI tool
  • Ideally, experience working in a B2C organization e.g. Retail, Travel, Telco, Retail Banking


Qualifications

  • Bachelor's Degree with 2-4 years of related work experience
  • Ability to think critically and problem solve through the lens of the business, then communicate complex ideas and translate insights into narrative
  • Strong interpersonal skills with the ability to build trust and lasting collaborative relationships
  • Comfortable working at pace, sometimes with competing and changing priorities
  • Deep analytical mindset with great attention to detail - keen to deliver actionable insights, recommendations and measurable growth
  • Advanced excel skills and baseline SQL understanding, proficient in a BI tool
  • Ideally, experience working in a B2C organization e.g. Retail, Travel, Telco, Retail Banking

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