Call Centre Representative

1 week ago


Newark, United States US Tech Solutions Full time
Duration: 12+ months contract

Job Description:
  • Work on data collection projects, which may include continuous improvement assignments, data extraction, and compiling, monitoring, evaluating and reporting performance metrics supporting customer service targets.
  • Assist with daily, weekly and monthly After Call Survey and Call Monitoring reporting
  • Help maintain call Quality process that includes gathering data; produce various reports and performance measures to improve overall Customer Experience.
  • Leverage NICE system reporting and call recording tools to optimize call centre operations, employee performance and quality
  • 1-2 years professional work experience
  • Analytical aptitude: Call Centre experience preferred.
  • Well-organized and strong communication skills
  • Proficient in Microsoft Word, Excel and Outlook

Responsibilities:
  • Work on data collection projects, which may include continuous improvement assignments, data extraction, and compiling, monitoring, evaluating and reporting performance metrics supporting customer service targets.
  • Assist with daily, weekly and monthly After Call Survey and Call Monitoring reporting
  • Help maintain call Quality process that includes gathering data; produce various reports and performance measures to improve overall Customer Experience.
  • Leverage NICE system reporting and call recording tools to optimize call centre operations, employee performance and quality

Experience:
  • Intermediate: Typically, has up to approximately 4 years of experience performing this specific job function and requires some managerial oversight/direction.
  • Advanced: Full knowledge of related concepts. Typically, has at least 4 years of experience performing this specific job function and requires minimal managerial oversight/direction.
  • Expert: Full knowledge of the function. Demonstrated ability to apply concepts to the functional area and see big picture impact of actions. Typically, has approximately 7+ years of experience performing this specific job function and requires very limited managerial oversight/direction.

Skills:
  • Customer Service, Call Center, Contact Center, Calling, Data Entry, Excel

Education:
  • High School Graduate (College education preferred)

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Newark, United States Acro Full time

    Job Description Review unemployment claims against program eligibility requirements by comparing claims to state and federal guidelines regarding the program. Determines claimant's eligibility (non-monetary determination) in accordance with guidelines for benefits administration. Interview claimants in person, by telephone or by mail in order to make...


  • Newark, United States PeopleShare Full time

    Are you looking for a Customer Service role that takes your experience in retail, food services, or other related industries to the next level? Are you looking for an office position where you can find REAL GROWTH within a company?  PeopleShare is hiring for entry level Call Center Representatives!This company located in Newark, DE offers its Call Center...


  • Newark, United States PeopleShare Inc Full time

    Are you looking for a Customer Service role that takes your experience in retail, food services, or other related industries to the next level? Are you looking for an office position where you can find REAL GROWTH within a company? PeopleShare is hiring for entry level Call Center Representatives! This company located in Newark, DE offers its Call Center...


  • newark, United States PeopleShare Inc Full time

    Are you looking for a Customer Service role that takes your experience in retail, food services, or other related industries to the next level? Are you looking for an office position where you can find REAL GROWTH within a company? PeopleShare is hiring for entry level Call Center Representatives!This company located in Newark, DE offers its Call Center...


  • Newark, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Call Center Representative for an opportunity in Newark, DE 19713! Job Details:Job Title: Call Center RepresentativeLocation: Newark, DE 19713Job Type: ContractDuration: 5 months and Possible extensionAnticipated Start Date: Asap Job Description:Benefit Payment Services (BPS)...


  • Newark, United States Progressive Full time $22

    Join Forbes’ 2024 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate...


  • Newark, United States Progressive Full time $22

    Join Forbes’ 2024 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate...


  • Newark, Delaware, United States The US Oncology Network Full time

    Overview: Delaware's Largest Cancer Treatment Group, Medical Oncology Hematology Consultants, Newark & Middletown, DE, seeks a skilled Call Center Representative to join our team. We are a private practice comprised of 11 physicians and 10 APPs, dedicated to providing quality cancer care to the patients in our local community.

  • Claims Deputy

    5 months ago


    Newark, United States Acro Service Corp Full time

    Job DescriptionDetermines claimant's eligibility (non-monetary determination) in accordance with guidelines for benefits administration.Interview claimants in person, by telephone or by mail in order to make determinations of eligibility.Interviews and corresponds with employers in person, by telephone, or by mail to gain information and distinguish the...

  • Executive Assistant

    5 months ago


    Newark, United States Acro Service Corp Full time

    Job DescriptionReview unemployment claims against program eligibility requirements by comparing claims to state and federal guidelines regarding the program.Determines claimant's eligibility (non-monetary determination) in accordance with guidelines for benefits administration.Interview claimants in person, by telephone or by mail in order to make...


  • Newark, United States Top Stack Full time

    Seeking a Customer Service Representative to handle inbound calls, assist with account inquiries, ensure compliance with guidelines, and maintain accurate records, requiring at least two years of call center experience and strong communication and organizational skills. RESPONSIBILITIES/COMPANY HIGHLIGHTS: Follow standard operating procedures to meet or...


  • Newark, Delaware, United States PrideStaff Full time

    The role of a Customer Service Representative at PrideStaff involves delivering exceptional customer experiences through inbound calls. Key responsibilities include answering borrower inquiries about consumer loan servicing, maintaining high attention to detail, and adhering to standard operating procedures.Key Responsibilities:Respond to inbound calls in a...


  • Newark, United States PrideStaff Full time

    Job Title: Launch Servicing Customer Service RepresentativeLocation: Newark, DEPay Rate: $15 per hour, plus up to $300.00 per month in bonus opportunitySchedule: Between 9am - 6pm; Monday through Friday SUMMARYThe Customer Service Representative role's major area of responsibility is answering inbound calls. Inbound calls primarily consist of borrowers...


  • Newark, United States PrideStaff Full time

    Job Title: Launch Servicing Customer Service Representative Please make an application promptly if you are a good match for this role due to high levels of interest. Location: Newark, DE Pay Rate: $15 per hour, plus up to $300.00 per month in bonus opportunity Schedule: Between 9am – 6pm; Monday through Friday SUMMARY The Customer Service...


  • Newark, United States PrideStaff Full time

    Job Title: Launch Servicing Customer Service RepresentativeLocation: Newark, DEPay Rate: $15 per hour, plus up to $300.00 per month in bonus opportunitySchedule: Between 9am - 6pm; Monday through FridaySUMMARY The Customer Service Representative role's major area of responsibility is answering inbound calls. Inbound calls primarily consist of borrowers...


  • Newark, United States PrideStaff Full time

    Job Title: Launch Servicing Customer Service RepresentativeLocation: Newark, DEPay Rate: $15 per hour, plus up to $300.00 per month in bonus opportunitySchedule: Between 9am - 6pm; Monday through Friday SUMMARYThe Customer Service Representative role's major area of responsibility is answering inbound calls. Inbound calls primarily consist of borrowers...


  • Newark, New Jersey, United States Conduent Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Experience Representative to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer service and support.In this role, you will have the opportunity to work in a fast-paced environment, handling incoming calls and providing accurate...


  • Newark, Delaware, United States Goodwill of Delaware and Delaware County Full time

    Goodwill of Delaware and Delaware County seeks highly skilled Contact Center Representatives to join our team. This role offers an exceptional opportunity for professionals who enjoy delivering top-notch customer service while working in a dynamic environment.CompensationThe selected candidate will be paid $15 per hour, with the potential to earn up to $300...


  • newark, United States PrideStaff Full time

    Job Title: Launch Servicing Customer Service Representative Location: Newark, DE Pay Rate: $15 per hour, plus up to $300.00 per month in bonus opportunity Schedule: Between 9am – 6pm; Monday through Friday SUMMARY The Customer Service Representative role’s major area of responsibility is answering inbound calls. Inbound calls primarily...


  • Newark, New Jersey, United States Internet Brands Full time

    About the Role:As a Sales Development Representative at Internet Brands, you will play a critical role in driving business growth by establishing and maintaining relationships with key stakeholders within the legal community. This position requires a highly motivated individual who can effectively communicate the value of our advertising solutions and other...