Current jobs related to Customer Success Specialist - Scottsdale - Reputation.com

  • Customer Success Manager

    5 days ago

    Scottsdale, United States Investorlift Full time

    Job DescriptionJob DescriptionSalary: At Investorlift, the success of our clients is paramount to the continued success of our data driven SaaS platform, and every interaction with our clients will lead to a greater depth of understanding of the tools available to them to leverage the power of our platform. As a Customer Success Manager, you will be the...

  • Customer Success Manager

    2 months ago

    Scottsdale, United States Reputation.com Full time

    Why Work at Reputation? Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. Reputation is...

  • Customer Success Manager

    2 months ago

    Scottsdale, United States Audience Republic Full time

    Job DescriptionJob DescriptionSalary: Audience Republic is an all-in-one CRM & marketing platform for events & venues. Our customers are some of the largest names in the world — including events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RUFUS DU SOL, ODESZA, and Flume.We are a fast growing technology startup in B2B SaaS,...

  • Customer Success Manager

    3 weeks ago

    Scottsdale, United States Arcoro Full time

    Why Arcoro? Want to make an impact? We do too. Come join our team of bridge builders. With full-time hybrid work (2 day minimum) in Scottsdale, Arizona, Arcoro helps to lead high-compliance organizations to automate paper processes and build their bridge to better HR with streamlined, easy-to-use HR software. We are proud to offer an unmatched employee...

  • Customer Success Manager

    3 months ago

    Scottsdale, United States Arcoro Full time

    Why Arcoro? Want to make an impact? We do too. Come join our team of bridge builders. With full-time hybrid work (2 day minimum) in Scottsdale, Arizona. Arcoro helps to lead high-compliance organizations to automate paper processes and build their bridge to better HR with streamlined, easy-to-use HR software. We re proud to offer an unmatched employee...

  • Customer Success Manager

    3 weeks ago

    Scottsdale, United States PayPal Full time

    At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Job...

  • Customer Success Manager

    3 months ago

    Scottsdale, United States CDM Media USA Full time

    Job DescriptionJob DescriptionSalary: CDM Media is an award-winning global B2B technology marketing, events and media firm that specializes in engagement with C-level executivesOur live events/summits, virtual gatherings, digital marketing services, VIP dinners, and other custom marketing services let C-Level executives cut through the noise and get down to...

  • Customer Success Advocate

    4 days ago

    Scottsdale, Arizona, United States National Pool Partners Full time

    Position OverviewNational Pool Partners (NPP) is a collective of organizations dedicated to enhancing the pool service sector and ensuring that pool ownership is a pleasurable experience. We are eager to grow our team with individuals who exhibit the following traits:Optimistic attitudeCustomer-focused with a dedication to serving others and achieving...

  • Owner Relations Specialist

    2 months ago

    Scottsdale, United States Structure for Success, LLC Full time

    About the Company:Structure for Success has partnered with Stay Porter Vacation Rentals, in Scottsdale, AZ who is looking for an experienced owner-relations specialist.COMPANY OVERVIEW:Situated in Scottsdale, Arizona, Stay Porter specializes in the professional management of luxury vacation rentals for high-end homeowners and matching guests with the perfect...

  • Owner Relations Specialist

    2 months ago

    Scottsdale, United States Structure for Success, LLC Full time

    About the Company:Structure for Success has partnered with Stay Porter Vacation Rentals, in Scottsdale, AZ who is looking for an experienced owner-relations specialist.COMPANY OVERVIEW:Situated in Scottsdale, Arizona, Stay Porter specializes in the professional management of luxury vacation rentals for high-end homeowners and matching guests with the perfect...

  • Customer Success Advocate

    1 week ago

    Scottsdale, Arizona, United States National Pool Partners Full time

    National Pool Partners (NPP) is a collective of enterprises dedicated to enhancing the pool service sector and ensuring a pleasurable pool ownership experience. We are eager to grow our team with individuals who embody the following traits: Optimistic Client-focused with a dedication to serving others and achieving outcomes ProactiveAs a valued team member,...

  • Customer Service Specialist

    4 days ago

    Scottsdale, Arizona, United States free-classifieds-usa Full time

    Customer Service Specialist - Hospitality SectorJoin a leading name in the hospitality industry, where your career can flourish and you can be part of a team that feels like family.Position Overview:We are seeking a dedicated Customer Service Specialist who will be responsible for creating memorable experiences for our guests. This role involves more than...

  • Senior Lead Customer Success

    2 months ago

    Scottsdale, United States Penn Foster Inc Full time

    Description: Who We Are Bakkt is a trusted digital asset platform that enables consumers to buy, sell, store, send and spend digital assets. Bakkt’s platform, is available through the Bakkt App and to partners through the Bakkt platform. Bakkt was founded in 2018 with a unifying vision: to connect the digital economy. We power commerce by enabling...

  • Customer Service

    3 months ago

    Scottsdale, United States Cobblestone Auto Spa Full time

    **Customer Service / Retention Specialist** Scottsdale, AZ *****$200 Sign-on Bonus***** Cobblestone Auto Spa is a leading Full-Service Car Wash and Convenience Store with locations all over the Valley! We are rapidly expanding and are seeking a Customer Retention Specialist to join our team. **Customer Retention Specialist** Our Retention Specialist will...

  • Senior Customer Success Strategist

    1 week ago

    Scottsdale, Arizona, United States Penn Foster Inc Full time

    About UsPenn Foster Inc. is a leading provider of online education and workforce development solutions. Our mission is to empower individuals and organizations through accessible and innovative learning experiences.At Penn Foster, we believe in the transformative power of education. Our platform offers a diverse range of programs designed to help learners...

  • Customer Success Agent

    3 months ago

    Scottsdale, United States Kennard Associates Full time

    Job DescriptionJob DescriptionJob Title: Customer Success Agent - HVAC & PlumbingLocation: Scottsdale, AZCompensation: $24 - $28.75 / hourly Customer Success Agent Job Description:As a Customer Success Agent specializing in HVAC and Plumbing, you will play a pivotal role in enhancing customer satisfaction, building long-term relationships, and ensuring the...

  • Store Customer Service Specialist

    5 days ago

    Scottsdale, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Client Success Specialist

    1 month ago

    Scottsdale, United States National Pool Partners Full time

    National Pool Partners (NPP) is a family of companies with a mission to elevate the pool service industry and make pool ownership enjoyable. We are looking to expand our team with those who display the following characteristics: Positive Customer-centric with a passion for serving others and delivering results Self-starter As a member of the team, you will...

  • Client Success Specialist

    1 month ago

    Scottsdale, United States National Pool Partners Full time

    Job DescriptionJob DescriptionNational Pool Partners (NPP) is a family of companies with a mission to elevate the pool service industry and make pool ownership enjoyable. We are looking to expand our team with those who display the following characteristics:PositiveCustomer-centric with a passion for serving others and delivering resultsSelf-starterAs a...

  • Customer Success Manager

    3 weeks ago

    Scottsdale, United States Early Warning Services Full time

    Come build the next-gen fintech at Early Warning, network operator of Zelle, where we’re relentlessly focused on empowering prosperity in all its forms. From fast money movement for over 100 million people who can access Zelle directly through their banking app to new account opening and beyond – we make a difference in the lives of consumers and...

Customer Success Specialist

1 month ago

Scottsdale, United States Reputation.com Full time

Why Work at Reputation? Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com. Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports. The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: We exist to forge relationships between companies and communities. Do you have a passion for the customer experience, customer success and driving value for some of the biggest brands? Do you like working with high quality professionals in the areas of operations, product, engineering, design and marketing? Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? Reputation is looking for a proven Customer Success Specialist with these skills. The Customer Success Specialist is a vital link between the brands we work with and the solutions we provide. This role will help drive business growth by clearly setting direction, KPI establishment and making meaningful sense of the results. Responsibilities: Managing client success from onboarding to training, to upsell and renewal. Responsible for up to $1M in ARR (50+ accounts, Small to Medium Businesses). Serving as an internal advocate throughout the customer lifecycle, empowering customers to maximize value through product adoption while fostering growth Managing client expectations for workflow and responsibilities. Build strong relationships and maintain frequent engagement with customer sponsors. Monitor and analyze account-specific data sets to address potential churn risk and upsell opportunities, present key performance metrics to build the success story, and convey value propositions that ensure customer satisfaction and retention. Providing world-class customer service, through organization, urgency and strategy. Collaborating effectively with sales, product, data science and peers to maximize the customer experience. Ability to self-manage and to work with a small group of peers and clients. Be a positive contributor to "the team" in order to maximize Reputation's short and long-term revenue targets. Additional duties as assigned. Qualifications: 1-2 years experience in Sales, Customer Support, Account Managementor Reputation/competitor experience Experience with B2B inside sales/outside sales/business development, renewals, and upsells is a plus. Complex problem-solving skills and an analytical mindset is a must, along with a consultative mindset and approach. Aligning on customer business objectives and product/service offering. Highly detail oriented, self-driven and eager to provide a superior customer service experience. Solid Excel and PowerPoint capabilities with the skills to turn data into insights and action. Accountable for assisting or managing a number of small to medium size customers with lower ARR Customer Experience + Customer Outcomes = Customer Success. Develops and implements new approaches to complex issues. Customer obsessed. Ability to work well under pressure, and find creative solutions to challenging problems. Adapts to ambiguity, is open to new ideas, takes on new responsibilities, adjusts plans to meet changing needs. Desire to excel and grow within the organization. Bachelor's Degree required. #LI-Hybrid When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. Our employees say it best: According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton . Our employees highlight our : Ample Opportunities - "There are many opportunities to learn and grow. Many open roles are replaced with internal promotions." Positive Culture - "Great opportunity and exceptional culture." "You will never have a better culture anywhere else. Period." Training and Tools - "All managers truly want you to succeed, and you are given great tools and training to be successful in your role." Balance - "Great work life balance and awesome team environment" Diversity Programs & Initiatives: Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success. At Reputation, we believe in : Diversity : Embracing a culture that values uniqueness. Inclusion : Inviting diverse groups to take part in company life. Belonging : Helping each individual feel accepted for who they are. "At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation Additionally, we offer a variety of benefits and perks, such as: Flexible PTO Paid company holidays 4 company provided, "Recharge Days", which are wellness days off for the entire company Several active Employee Resource Groups (ERG's) to help foster inclusion and community Employee Assistance Program Access to a wide variety of unique perks and apps: Ginger, Calm, Headspace, Carrot Fertility, Aaptiv , Omada , One Medical , SoFi Fetch Pet Insurance 401K Health, dental and vision insurance Paid maternity leave Employer paid short term and long term disability and life insurance We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice. Applicants only - No 3rd party agency candidates. #J-18808-Ljbffr