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Customer Service Representative

2 months ago

Chattanooga, United States TalentBurst Full time
Role: Customer Service Representative (Call Center environment)
Location: Chattanooga, TN, 37402
Contract
**Candidates will be required to come onsite for 2-week training. Candidates must be local to Chattanooga. Interviews will be conducted.**
**This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules**
**Work overtime as required**

Description:
* Receiving, investigating and resolving all customer inquiries timely and accurately.
* Handling customer service inquiries and problems via the telephone.
* Ensuring all customer communication is clearly documented.
* Educating caller to ensure resolution is achieved on first contact.
* Interact through various channels such as Chat, Phone and E-mail
* Must be able to pass required testing
* Participation and attendance are mandatory.

Education
•High School Diploma or equivalent required

Experience
* 1 year - Experience in a customer service support role is required

SkillsCertifications
* Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
* Proficient oral and written communication skills

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