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Strategic Account Manager

3 months ago

Honolulu, United States The Ladders Full time
JOIN OUR PROHANA

Listed as one of Hawaii's Best Places to Work for over 17 years and Hawaii's Top 250 Businesses, at ProService our PROhana isn't just your co-workers, it's your community. Being a member of our PROhana means you'll be joining a team of other high performing individuals committed to and motivated by our core mission: Empowering Hawaii Employers to Succeed.

STRATEGIC ACCOUNT MANAGER

ProService is seeking a highly motivated Strategic Account Manager (SAM) to drive client satisfaction and business growth to new heights. In this role, you'll be responsible for nurturing and expanding relationships with our clients, including key decision makers and stakeholders across various industries, truly becoming a trusted advisor to your contacts.

As a SAM, you'll play a pivotal role in client retention by developing tailored solutions, implementing effective strategies and ensuring rapid response to mitigate termination risks. Additionally, you'll identify opportunities for upselling, generate client referrals, and provide valuable product or service feedback to enhance our offerings.

The Strategic Account Manager will spend a lot of time meeting with clients across Oahu (>50% of time), and will be supported by a Client Project Manager who assists with resolving issues.

If you're a proactive problem-solver with a passion for client service and achieving financial targets, we invite you to apply and help us drive exceptional service delivery that positions ProService for scalable success.

WHAT YOU'LL BRING TO THE TEAM

Minimum Requirements:
  • At least 2 years in a service or customer facing position
  • Experience working in B2B Sales or Account Management is a plus
  • Proven track record in account management or sales is a plus
  • Availability to travel (on-island) as needed
  • Strong communication, relationship building and presentation skills
  • Strong negotiation and strategic problem solving skills
Preferred Requirements:
  • Bachelor's Degree
  • Experience using CRM software (SalesForce)
  • Management experience
WHY YOU'LL LOVE PROSERVICE
  • Our PROhana. Our employees and customers consistently express the best thing about ProService is our team. See for yourself and check out our reviews
  • A commitment to holistic well being. Generous employer contribution toward medical benefits, paid holidays
  • Professional Growth & Development. We offer opportunities for continuing education and make new opportunities available internally first
  • At ProService, We Learn & We Play for Keeps. We hold ourselves to the highest standard and strive towards excellence. However, we know (from experience) the road to excellence is paved with lessons learned and we give our PROhana the space to take on new challenges, to make mistakes and to learn from them

The base compensation for this position is $75,000 to $100,000 annualized depending on experience and qualifications.

We support a hybrid working environment and this position is located in Oahu, HI.

We believe in flexibility and are committed to considering all talented applicants, evaluating them based on skill, competency, and cultural fit, rather than solely on geographic location.