PT Customer Lead

3 months ago


Morrisville, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 364407_external_USA-NC-Morrisville
Address: USA-NC-Morrisville-3609 Davis Drive
Store Code: Store 02196 Front End (7230746)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.

DUTIES AND RESPONSIBILITIES

Responsibilities:
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
•Check the bottom of every cart and under all baby seats for items before completing an order
•Follow correct bagging procedures for the correct use of bags by type
•Scan customers' order and handles the payment transaction, per standard practice
•Avoid personal conversations with other associates when customers are present
•Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
•Follow procedures for refunds and error correction
•Make every attempt to maintain accurate cash control
•Follow procedures and performs overrides
•Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
•Maintain alertness and call for assistance when needed to service customers per service standards
•Check prices quickly and accurately
•Is courteous and helpful to other associates
•Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
•Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
•Report any register malfunction to the Customer Service Manager or MOD
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer-based training (CBT) and training aid courses
•Perform the task of cashier when scheduled or as needed per the surge plan guidelines
•Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
•Perform the task of Food Lion To-Go Runner when scheduled or as needed.
•Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
•Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers, smart devices, and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • Morrisville, United States Epic Travel Staffing Full time

    Travel Physical Therapist (PT) at Epic Travel Staffing summary: Epic Travel Staffing is seeking a Travel Physical Therapist (PT) to provide services in various locations with a focus on superior recruiter support and competitive benefits. These positions offer essential health insurance, a 401(k) matching program, and exclusive job openings at top...


  • Morrisville, United States Epic Travel Staffing Full time

    Travel Physical Therapist (PT) at Epic Travel Staffing summary: Epic Travel Staffing is seeking a Travel Physical Therapist to support patients in various locations. The position offers unparalleled recruiter support and industry-best benefits, including health insurance and paid travel allowances. Ideal candidates must possess a valid PT license and are...


  • Morrisville, United States Avelo Airlines, Inc. Full time

    Job Type Part-time Description On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of...

  • Ramp Lead Crewmember

    4 weeks ago


    Morrisville, United States Avelo Airlines, Inc. Full time

    Job Type Part-timeDescriptionPurpose: To provide safe ground coordination of arriving and departing aircraft, including but not limited to, oversight of Customer boarding and deplaning, baggage handling and aircraft servicing. Oversee Ramp operations as assigned.Are you an outdoors person who likes to stay busy while being productive? Then Avelo's Ramp Lead...


  • Morrisville, North Carolina, United States KB Home Full time

    About KB HomeKB Home is a leading homebuilder in the United States, with over 65 years of experience and a reputation for building high-quality homes. Our commitment to excellence has earned us recognition as one of the top homebuilders in the country. At KB Home, we understand the importance of providing exceptional customer service, which is why we have...


  • Morrisville, North Carolina, United States Food Lion Full time

    Job OverviewWe are seeking a highly skilled and motivated Cashier and Customer Service Specialist to join our team at Food Lion. This role is responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.

  • Service Team Lead

    4 days ago


    Morrisville, United States Domino's Franchise Full time

    Job DescriptionAs Service Team Lead at Domino's Franchise, you will be responsible for leading a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. Key Responsibilities:• Maintain staffing levels that mirror the needs of the business at any point of the day• Responsible for end of the...


  • Morrisville, Vermont, United States Hannaford Supermarkets Full time

    Job OverviewHannaford Supermarkets is a leading retailer in the grocery industry, with a rich history dating back to 1883. We are committed to providing our customers with high-quality products and exceptional service. As a PT Deli Sales Associate, you will play a crucial role in delivering this commitment by performing duties related to prepared foods and...


  • Morrisville, North Carolina, United States Select Source International Full time

    About the RoleWe are looking for a skilled Synthesis Technician Lead to lead our synthesis team at Select Source International (SSI). As a key member of our team, you will be responsible for synthesizing oligos on various synthesizer platforms, cleaving and deprotecting oligos, and adhering to safety regulations and lab SOPs.The ideal candidate will have...


  • Morrisville, North Carolina, United States Sixt Full time

    Company OverviewSIXT is a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000...


  • Morrisville, North Carolina, United States Genx Ventures LLC Full time

    Job ResponsibilitiesThe successful candidate will be responsible for:Leading and developing a team of up to 10 employees to deliver exceptional customer service and product quality.Managing the day-to-day operations of the restaurant, including inventory management, scheduling, and cash handling.Maintaining a clean and safe environment for our customers and...


  • Morrisville, United States Lenovo Full time

    Description and Requirements About Our Team Lenovo’s Cloud Service Provider (CSP) Segment is seeking a qualified Customer Program Manager (CPM) whose primary mission is to lead Account Core team to manage the new business opportunity, RFP bidding, contract, customer score card, QBR/QTR and account-based initiatives, starting from Early...

  • Operations Team Lead

    3 weeks ago


    Morrisville, North Carolina, United States SSP America- Raleigh Durham Airport Full time

    About the RoleWe are seeking an experienced Operations Team Lead to join our team at SSP America- Raleigh Durham Airport. This is a key role that requires strong leadership and problem-solving skills, as you will be responsible for overseeing team members and ensuring customer satisfaction.Key Responsibilities:Provide guidance and support to team members...


  • Morrisville, PA, United States Jackson Therapy Partners Full time

    Jackson Therapy Partners is seeking a travel Physical Therapist for a travel job in Morrisville, Pennsylvania. Discipline: Therapy * Shift: 8 hours * Employment Type: Travel Skilled Nursing Facility We're seeking a full time Physical Therapist to provide expert physical therapy to patients with injuries or illnesses to help them improve movement,...

  • Exempt Team Lead

    4 days ago


    Morrisville, Pennsylvania, United States Alro Steel Corporation Full time

    Alro Steel Corporation supplies carbon, stainless steel, aluminum, and red metals to a variety of manufacturing and other industries. We have over 60 facilities strategically located throughout the Midwest and Southeast.The successful candidate will be responsible for supervising a team of operations employees, overseeing the processing operation, leading...


  • Morrisville, North Carolina, United States Restaurant Depot Full time

    Lead Produce DepartmentFull-Time Position $17.50-$21.00/hour The starting hourly wage is $19.00/hour up to $21.00/hour depending on experience. As the lead of the produce department, you will be responsible for ordering, receiving, merchandising, and maintaining correct pricing on all produce products. You will also be responsible for servicing all customers...


  • Morrisville, United States Pexco Full time

    Job Title: Customer Service Representative Location: Morrisville, PA Reports to: Customer Service Manager Scope of the Role: Our Customer Service Representative is responsible for maintaining sustainable customer relations and completing customer requests (i.e. solution selling, order entry, order status, sample requests, shipment tracking data, misc....


  • Morrisville, United States Pexco Full time

    Job Title: Customer Service Representative Location: Morrisville, PA Reports to: Customer Service Manager Scope of the Role: Our Customer Service Representative is responsible for maintaining sustainable customer relations and completing customer requests (i.e. solution selling, order entry, order status, sample requests, shipment tracking data, misc....


  • Morrisville, North Carolina, United States SafeSplash + SwimLabs Morrisville (Triangle) Full time

    About UsSafeSplash + SwimLabs Morrisville (Triangle) is a leading provider of swimming lessons and aquatic programs. We are committed to delivering exceptional customer service and creating a safe and enjoyable environment for our clients.Compensation and BenefitsWe offer a competitive salary of $40,000 per year, plus benefits that include free swim lessons...


  • Morrisville, Pennsylvania, United States Pexco Full time

    Job OverviewPexco, LLC is a leading component supplier across various industrial end markets and applications. We are seeking an exceptional Customer Service Expert to join our team.About the RoleWe are looking for a skilled professional to provide top-notch customer service, ensuring seamless communication and issue resolution. As a Customer Service Expert,...