Customer Service Representative
1 week ago
Location: Morrisville, PA
Reports to: Customer Service Manager
Scope of the Role: Our Customer Service Representative is responsible for maintaining sustainable customer relations and completing customer requests (i.e. solution selling, order entry, order status, sample requests, shipment tracking data, misc. requests, daily internal and external follow-up on open items).
Key Responsibilities:
Strictly adheres to Company and plant safety policies and procedures.
Completes all annual training as required.
Develop and maintain relationships with assigned customer accounts
Coordinate the completion of all incoming requests from customers via phone, email, fax or mail promptly and accurately
Process & acknowledge orders received via phone, fax, EDI or mail within 24 - 48 hour period after receipt
Proactively advise customer of order status and shipment tracking as required
Coordinate sample requests for customers & sales
Communicate to CSM and/or Sales significant problems or reasons for concern regarding accounts, orders or projects
Act as an information resource for assigned Sales Managers accounts
Represent Sales as required in internal production, tooling, engineering and APQP daily and weekly meetings
Track new project timelines and keep the sales team and customer (if directed) well informed of project status
Ability to plan and prioritize work to make the most productive use of available time, recognizing when assistance is required, and keeping lines of communication open with Customer Service Manager and other departments
Other duties as assigned by management team
Qualifications:
High School graduate or GED preferred
Minimum of 2 years experience (Manufacturing environment preferred)
Experience using MRP/ERP software helpful but not required
Working knowledge of Microsoft Office based software (Word, Excel, Outlook, Teams)
Self-motivated, strong interpersonal skills
Ability to multi-task, manage time and prioritize tasks based on customer needs
Above average communication skills, both written and verbal
Attention to detail
Excellent problem-solving skills
Physical Demands:
Regularly required to sit, stand, walk, and move about the facility
Occasionally required to bend and stoop.
Ability to work with a computer for long periods of time
Work Environment:
Works in an office and manufacturing environment
Occasionally exposed to dust, odors, fumes and noise associated with the extrusion and fabrication manufacturing processes
COMPANY OVERVIEW
Pexco, LLC - www.pexco.com
Pexco is a leading component supplier across a variety of industrial end markets and applications with production facilities in the US, Mexico, and Canada. The Company is primarily engaged in designing and manufacturing not only extruded plastic (commodity to high-performance) tubes and profiles through an expansive twelve-site footprint but also specializes in the injection molding of high-performance polymer parts. In addition, Pexco offers a wide range of differentiated, value-added services, including design, prototyping, die building, sub-assembly, fabrication and supply chain management. Moreover, Pexco has developed deep expertise in processing PTFE rod, tube, sheet, tape, and pipe, as well as in rubber extrusion serving the RV and other industries.
Pexco's innovative products are utilized in fluid handling, electrical insulation, traffic safety, infrastructure, and lighting applications across aerospace & defense, medical, electronics & semiconductors, mobility, environmental testing, pharmaceuticals, food & beverage, and other high-growth end-markets. The Company sells directly to more than 2,000 customers, including OEMs and end-users, as well as through distribution in certain markets.
Pexco has built an industry-leading reputation through its focus on short-run products with rapid turnarounds, tight tolerances, material science expertise, and a high degree of operational complexity. The company has a proven track record of growing its core segments and entering attractive new verticals over time to gain an increased share of a $10 billion total addressable market.
Pexco's strategy is to consistently deliver compelling customer value within both our core and strategic market segments. Continuous improvement and ease of doing business (internal and external), remain a consistent operating theme for Pexco.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Pexco is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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