Call Center Agent DARCARS Automotive Group
3 months ago
DARCARS Automotive Group
is now hiring
Call Center Agents
to support our Service Departments
As the
Business Support Center Agent , you will play a key role as the dealership’s ambassador ensuring a one-of-a-kind experience for our service department customers. In this role, you are responsible for handling inbound and outbound calls to customers regarding vehicle service appointments, repair statuses, and customer assistance. This entry-level position is a foundation for growth opportunities within the DARCARS Automotive Group.
In this role, you'll:
Handle all inbound and outbound calls for the Service Departments
Schedule, reschedule, and confirm upcoming service appointments
Advise customers of open warranty recalls/campaigns
Complete all required brand training to become knowledgeable of products
Complete research on vehicle products using available resources
Provide customers with product/service updates, pricing, and other information as requested
Field calls and escalate issues to appropriate parties
Other duties as assigned
For this role, you'll need:
Excellent communication skills with both customers and DARCARS employees
History of demonstrating commitment to customer service
Experience in a high-volume call center environment is a plus
Previous Lexus, Toyota, or High-Line brand experience preferred
Prior customer service, retail, sales, sales/service BDC, receptionist experience preferred
Requires a High School diploma or equivalent (GED)
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
Must be a minimum of eighteen years of age
Must have a valid driver's license and safe driving record
Must be able to pass pre-employment screening (background)
Benefits
Insurance: medical, vision, dental
Short-term and long-term disability plans
Life Insurance
401(k)
Paid Holidays & PTO
Employee discounts on vehicle purchases, parts, and service repairs
Internal career advancement opportunities
Opportunities to join our community service initiatives
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