Call Center Agent DARCARS Automotive Group

3 months ago


Rockville, United States Darcars Full time

DARCARS Automotive Group

is now hiring

Call Center Agents

to support our Service Departments As the

Business Support Center Agent , you will play a key role as the dealership’s ambassador ensuring a one-of-a-kind experience for our service department customers. In this role, you are responsible for handling inbound and outbound calls to customers regarding vehicle service appointments, repair statuses, and customer assistance. This entry-level position is a foundation for growth opportunities within the DARCARS Automotive Group. In this role, you'll:

Handle all inbound and outbound calls for the Service Departments Schedule, reschedule, and confirm upcoming service appointments Advise customers of open warranty recalls/campaigns Complete all required brand training to become knowledgeable of products Complete research on vehicle products using available resources Provide customers with product/service updates, pricing, and other information as requested Field calls and escalate issues to appropriate parties Other duties as assigned For this role, you'll need:

Excellent communication skills with both customers and DARCARS employees History of demonstrating commitment to customer service Experience in a high-volume call center environment is a plus Previous Lexus, Toyota, or High-Line brand experience preferred Prior customer service, retail, sales, sales/service BDC, receptionist experience preferred Requires a High School diploma or equivalent (GED) Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers Must be a minimum of eighteen years of age Must have a valid driver's license and safe driving record Must be able to pass pre-employment screening (background) Benefits

Insurance: medical, vision, dental Short-term and long-term disability plans Life Insurance 401(k) Paid Holidays & PTO Employee discounts on vehicle purchases, parts, and service repairs Internal career advancement opportunities Opportunities to join our community service initiatives

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