Information Technology Service Management Specialist

3 weeks ago

Scottsdale, United States Motion Recruitment Full time

Our client is seeking an

ITSM Process Specialist

to join their dynamic team. This is a hybrid contract role, local to Scottsdale, AZ. Contract Duration:

6-Months Required Skills & Experience Three to five years or more of experience demonstrating extensive subject matter expertise supporting and adhering to an ITSM Problem Management processes. Three or more years of knowledge and experience supporting an ITSM software product, preferably ServiceNow. Experience with monitoring tools, (SiteScope, NNM, Splunk, Netbrain, Dynatrace) ITIL Foundations Certification required. Advanced knowledge of proactive problem management methodologies. Excellent written and verbal communication skills, including process documentation. Strong analytical skillset required. Ability to work independently and in a team is vital. Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential. Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary. Maintaining confidentiality, treating others with respect and upholding Company values are key attributes. In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential. A Bachelor’s degree in Computer Science, Information Technology or related field or equivalent work experience. IT Infrastructure Library (ITIL) Foundations certification required. Desired Skills & Experience Additional experience with other ITSM processes including incident management, change management, reporting and performance analytics, is preferable. What You Will Be Doing Daily Responsibilities Develop a solid proactive problem management process. Review system and logs to analyze data and identify areas of opportunity to fix issues before they become service impacting. Engage regularly with stakeholders to gain a deep understanding of problem areas and coordinate investigations to bring resolution. Track identification and resolution through regular and frequent reporting. Accountable for Continual Service Improvements (CSI) to improve the effectiveness and efficiency of our IT processes and services by analyzing and reporting on key metrics. Develop and document training material for Proactive Problem Management Best Practices and other processes and lead the delivery of training presentations to IT teams. As a subject matter expert, and in collaboration with other Process Specialists, maintain a process compliance training program for IT resources by tracking compliance to processes and determining a plan for mitigation of gaps. Create and maintain documentation for new and existing processes, including but not limited to workflows, procedures, policy statement. Participate in requirements gathering for enhancements to processes or new features/functionality using the ITSM software product. Develop use case scenarios to use in the ITSM software product for use in UAT or other regression testing, and actively participate in UAT testing. Work closely with service, product, and business owners to integrate service management practices into the delivery of IT services. Support, promote and ensure consistent alignment to IT standards, processes, and tools.

#J-18808-Ljbffr

  • Information Technology Service Management Specialist

    2 weeks ago

    Scottsdale, United States Motion Recruitment Full time

    Our client is seeking an ITSM Process Specialist to join their dynamic team. This is a hybrid contract role, local to Scottsdale, AZ.Contract Duration: 6-MonthsRequired Skills & ExperienceThree to five years or more of experience demonstrating extensive subject matter expertise supporting and adhering to an ITSM Problem Management processes.Three or more...

  • Information Technology Service Management Specialist

    2 weeks ago

    Scottsdale, United States Motion Recruitment Full time

    Our client is seeking an ITSM Process Specialist to join their dynamic team. This is a hybrid contract role, local to Scottsdale, AZ.Contract Duration: 6-MonthsRequired Skills & ExperienceThree to five years or more of experience demonstrating extensive subject matter expertise supporting and adhering to an ITSM Problem Management processes.Three or more...

  • Information Technology Specialist

    4 weeks ago

    Scottsdale, United States Phoenix Seminary Full time

    Job DescriptionJob DescriptionReports to: Information Technology Manager Classification Full-Time, ExemptPosition SummaryThe Information Technology Specialist will support Phoenix Seminary students, administrators, faculty, staff, and external stakeholders by maintaining existing IT and AV hardware, software, applications, and networks and helping implement...

  • Information Technology Specialist

    3 days ago

    Scottsdale, United States Phoenix Seminary Full time

    **Reports to**: Information Technology Manager **Classification** Full-Time, Exempt **Position Summary** **Principal Responsibilities** - Production, Project Management, and Communication - Produce new online courses according to the set production schedule and maintain, update, and improve all online courses. - Produce or procure visual assets, including...

  • Information Technology Asset Manager

    5 days ago

    Scottsdale, United States CBTS Full time

    Job SummaryAn experienced IT Licensing and Asset Management Manager, the ideal candidate will be well-organized, productive, and able to multitask with limited supervision.The position is responsible for managing all IT software and IT hardware assets for the company :Ownership around all Asset Management tool (Service Desk Plus), processes, and...

  • Information Technology Asset Manager

    4 days ago

    Scottsdale, United States CBTS Full time

    Job SummaryAn experienced IT Licensing and Asset Management Manager, the ideal candidate will be well-organized, productive, and able to multitask with limited supervision.The position is responsible for managing all IT software and IT hardware assets for the company :Ownership around all Asset Management tool (Service Desk Plus), processes, and...

  • Specialist - Information Technology Level 1

    4 weeks ago

    Scottsdale, United States Optima Medical Full time

    Job DescriptionJob DescriptionAbout OptimaOptima Medical is an Arizona-based medical group consisting of 18 locations and 90 medical providers, who care for more than 120,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities “Live Better, Live Longer” through personalized healthcare, with a focus...

  • Sr. ITSM Process Specialist, Problem Management

    1 month ago

    Scottsdale, United States Irvine Technology Corporation Full time

    Job DescriptionJob DescriptionSr. ITSM Process Specialist, Problem Management (Hybrid)We have an immediate need for a contract Sr. ITSM Process Specialist, Problem Management to join one of the nation’s largest independent automotive parts retailers. The Sr. ITSM Process Specialist is responsible for working with Process Managers and stakeholders to...

  • Sr. ITSM Process Specialist, Problem Management

    4 weeks ago

    Scottsdale, United States Irvine Technology Corporation Full time

    Job DescriptionJob DescriptionSr. ITSM Process Specialist, Problem Management (Hybrid)We have an immediate need for a contract Sr. ITSM Process Specialist, Problem Management to join one of the nation’s largest independent automotive parts retailers. The Sr. ITSM Process Specialist is responsible for working with Process Managers and stakeholders to...

  • Cybersecurity Manager

    2 months ago

    Scottsdale, United States Keelson Management, LLC Full time

    The Information Security Manager (ISM) coordinates the IT organization's technical activities to implement and manage the security posture, and to provide regular status and service-level reports to management. The ISM is a leadership role that requires an individual with a strong technical background, as well as an ability to work with the regional and...

  • Cybersecurity Manager

    2 months ago

    Scottsdale, United States Keelson Management, LLC Full time

    The Information Security Manager (ISM) coordinates the IT organization's technical activities to implement and manage the security posture, and to provide regular status and service-level reports to management. The ISM is a leadership role that requires an individual with a strong technical background, as well as an ability to work with the regional and...

  • Cybersecurity Manager

    7 days ago

    Scottsdale, United States Keelson Management, LLC Full time

    The Information Security Manager (ISM) coordinates the IT organization's technical activities to implement and manage the security posture, and to provide regular status and service-level reports to management. The ISM is a leadership role that requires an individual with a strong technical background, as well as an ability to work with the regional and...

  • Technology Software Specialist

    7 days ago

    Scottsdale, United States Scottsdale USD 48 Full time

    **PAY GRADE**: Support Exempt G **FLSA STATUS**: Exempt **POSITION OBJECTIVE**: The job of Technology Software Specialist is done for the purpose of supporting use of computer-based software and information systems at the district and site levels; supporting the school sites in the management of school site data for instructional information systems; and...

  • Technology Software Specialist

    7 days ago

    Scottsdale, United States Scotsdale Unified School District Full time

    The job of Technology Software Specialist is done for the purpose of supporting use of computer-based software and information systems at the district and site levels; supporting the school sites in the management of school site data for instructional information systems; and providing end-user technical support, training, through the district technology...

  • Information Technology Project Coordinator

    2 weeks ago

    Scottsdale, United States IMPACT Technology Recruiting Full time

    Note: Must be local to Phoenix, AZ or Boise, ID- out of state candidates will not be considered for this role. The IT Project Coordinator is responsible for supporting the PMO Organization. This will be accomplished through oversight, tracking, reporting, driving results of the pillar intake process, operational portfolio process, as well as PMO tools...

  • Information Technology Project Coordinator

    2 weeks ago

    Scottsdale, United States IMPACT Technology Recruiting Full time

    Note: Must be local to Phoenix, AZ or Boise, ID- out of state candidates will not be considered for this role. The IT Project Coordinator is responsible for supporting the PMO Organization. This will be accomplished through oversight, tracking, reporting, driving results of the pillar intake process, operational portfolio process, as well as PMO tools...

  • Information Technology Project Coordinator

    2 weeks ago

    Scottsdale, United States IMPACT Technology Recruiting Full time

    Note: Must be local to Phoenix, AZ or Boise, ID- out of state candidates will not be considered for this role. The IT Project Coordinator is responsible for supporting the PMO Organization. This will be accomplished through oversight, tracking, reporting, driving results of the pillar intake process, operational portfolio process, as well as PMO tools...

  • Technology Software Specialist

    1 month ago

    Scottsdale, United States Scottsdale Unified School District 48 Full time

    PAY GRADE: Support Exempt G FLSA STATUS: Exempt POSITION OBJECTIVE: The job of Technology Software Specialist is done for the purpose of supporting use of computer-based software and information systems at the district and site levels; supporting the school sites in the management of school site data for instructional information systems; and providing...

  • Technology Software Specialist

    4 weeks ago

    Scottsdale, United States Scottsdale Unified School District 48 Full time

    PAY GRADE: Support Exempt G FLSA STATUS: Exempt POSITION OBJECTIVE: The job of Technology Software Specialist is done for the purpose of supporting use of computer-based software and information systems at the district and site levels; supporting the school sites in the management of school site data for instructional information systems; and providing...

  • Specialist - Information Technology Level 1

    2 weeks ago

    Scottsdale, United States Optima Medical Full time

    **About Optima** **Responsibilities**: - Troubleshoot minor IT issues; escalate as necessary. - Assist users in obtaining access to systems. - Assist with review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates. - Assists with the installation, configuration and maintenance of computers,...