Information Technology Specialist

5 days ago

Scottsdale, United States Phoenix Seminary Full time

**Reports to**: Information Technology Manager

**Classification** Full-Time, Exempt

**Position Summary**

**Principal Responsibilities**
- Production, Project Management, and Communication
- Produce new online courses according to the set production schedule and maintain, update, and improve all online courses.
- Produce or procure visual assets, including icons, photos, graphics charts, videos, animated gifs, and printed media such as syllabi.
- Identify tasks, advise best practices, establish timelines and deadlines, and keep multiple projects in motion to completion.
- Engineering and implementation
- Construct web pages using Moodle’s webpage editor and edit the pages in HTML, CSS, and Javascript as needed.
- Work closely with the Information Technology Manager to implement and maintain software, hardware, and networks.
- Reduce siloing by creating and maintaining software integrations.
- Platform and Product Maintenance
- Write and maintain Excel macros to streamline data entry and database synchronization processes between Phoenix Seminary’s LMS, SIS, CRM, and financial systems.
- Update course web pages with current information every semester.
- Quality Assurance
- Work closely with the Information Technology Manager to create and maintain data entry policies and databases that enable for accurate and easily accessible data for administration.
- Work closely with the Information Technology Manager to administrate software and domain access.
- Customer service, training, and support
- Design and produce tutorials for students, faculty, and staff, including videos, instructional animations, and technical writing—update as necessary.
- Plan, develop, and conduct workshops/activities for faculty and staff on the effective use of information technology such as web-based software programs and computers.
- Other duties as assigned.

**Education and Experience**
- Minimum of a bachelor’s degree in computer information systems, information technology, education, business, or related field. Graduate theological education is a plus.
- Minimum of two (2) year’s experience in information technology, online course development, and systems management. Experience in graduate higher education preferred.
- Demonstrated proficiency in Microsoft Office, Excel, Word, PowerPoint, and Adobe Acrobat Pro, including advanced proficiency in Excel.
- Proven track record of excellent customer service.
- Basic knowledge of programming and scripting languages, including HTML5, SQL, VBA, and Python.
- AV experience is a plus.
- Knowledge of:

- web-based user interface and user experience best practices
- learning management systems such as Moodle
- relational database models and queries
- Skill in:

- designing web-based and mobile UI and UX
- reasoning logically and methodically through complex and abstract software relationships
- visual design and making effective use of digital communication media and channels
- web-based software design and engineering

**Needed Attributes**
- Excellent verbal and written communication skills, efficient and pleasant telephone and personal contact abilities.
- Excellent organizational and project management abilities. Ability to work independently, meet deadlines, and be a self-starter.
- Problem-solving skills and creative, solution-oriented thinking.
- A strong work ethic.
- Ability to work with diverse personality types.

**Physical Requirements**
- Occasional light lifting - 20 lbs. or less.
- Constant sitting, typing, and viewing a computer screen.

**Work Schedule**

Ability to work regularly Monday through Friday, assigned schedule, with hours outside regular work schedule as needed.

**Evaluation**

The position described above, like other staff, will be evaluated at the end of an Introductory Period (90-day review) and then annually.

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