Product Specialist

2 weeks ago


Ridgefield Park, United States CareerBuilder Full time

Transcend Solutions is currently partnering with a client of ours for a Product Specialist in Ridgefield Park, NJ

Contract Duration: 12 months
Work Location: Ridgefield Park, NJ
Fully onsite (Mon - Fri, 9:00 AM - 6:00 PM)

NOTE: MUST HAVE HOME APPLIANCE EXPERIENCE

Top skills:
- Proficient in Microsoft Office Word, Excel, and PowerPoint.
- Ability to deep dive to perform root cause analysis
- Exceptional presentation, written, and verbal communication skills

Education
Bachelors degree in engineering, computer science, Math or business-related field.
This position will primarily focus on: Service quality related Analysis
Product quality data analysis with ASR trends of projects/models
Monitor quality case issues by daily tracking tickets
Theme card management of pending and in progress quality issues until
solutions are found through communication with HQ

Must have Requirements:
Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R.
Must be able to drive will occasionally drive (locally) between training facility, warehouse, and office.
Great communicator; eager to learn and tenacious able to communicate ideas and resolutions effectively. Were looking for a go-getter that is proactive
Root cause analysis
Years of experience: 0-2 years of experience in an analytics focused role

Specific responsibilities include:
Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms.
Monitor new model quality performance with comparing benchmark model trends
Coordination of weekly, monthly report and presentation to all related teams
Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.
Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.



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