Bilingual Operations Specialist
3 weeks ago
**W2 Contract**Ridgefield Park, NJ**ONSITE**$20-25/hr**
Top Must Have Skills:
- Bilingual - English/Korean
- Logistics experience
- Proficient in Outlook and Excel
Our client is looking for an Operations Specialist to support the Product Liability Operations teams growing need for inventory management, logistics of products, and management of refunds/exchange processes as well as the parts retrieval process. They are looking for a candidate with an eye for detail, a keen analytical mind, and the ability to handle a system with numerous moving parts.
Responsibilities
- Coordinate transportation providers to ensure prompt and proper movement of shipments, prepare/review shipping documents, tracking and fixing shipping errors, and ensuring quality of all services to meet the required standards.
- Analyze end-to-end processes that customers experience and participate in providing suitable resolutions accordingly and in controlled & monitored turnaround time for each action of the logistics process.
- Identify/resolve bottleneck of customer care status and resolve with internal/external stakeholders.
- Retrieval Part/unit to be sent to required destination local/HQ in timely manner.
- Learn overall operations across different lines of business and leverage those understandings to ensure the direction of projects and activities to support stakeholder needs.
- Perform and monitor Ops agents in analyses to identify opportunities and develop actionable recommendations through a rigorous, data-driven process; work proactively to uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution.
- Support other team members in customer care and service order submission/logistics data analysis/data entry/track & maintain trackers, reports, etc.
- Prepare case summary to revisit and conclude with improvement plans.
- Support ad-hoc project management and update SOP of all tasks.
Qualifications:
- Bachelors or associate degree
- Korean/English fluency (preferred).
- Knowledge/expertise/experience.
- Advanced knowledge of Excel.
- Experience with business process design/improvement, including gathering requirements, documenting workflows, and developing specifications (business framework and wireframe design, technical and QA documentation).
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