Product Specialist

2 weeks ago

Ridgefield Park, United States FES- Further Enterprise Solutions Full time

Job Title: Product Specialist Location:Ridgefield Park, NJ Expected duration: 12 months

Top skills: - Proficient in Microsoft Office Word, Excel, and PowerPoint. - Ability to deep dive to perform root cause analysis - Exceptional presentation, written, and verbal communication skills

Fully onsite (Mon - Fri, 9:00 AM - 6:00 PM)

Must have Requirements: • Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R. • Must be able to drive – will occasionally drive (locally) between training facility, warehouse, and office. • Great communicator; eager to learn and tenacious – able to communicate ideas and resolutions effectively. We’re looking for a go-getter that is proactive • Root cause analysis

Years of experience: 0-2 years of experience in an analytics focused role

Specific responsibilities include: • Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms. • Monitor new model quality performance with comparing benchmark model trends • Coordination of weekly, monthly report and presentation to all related teams • Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality. • Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.

Background & Competencies Required:

Knowledge/expertise/experience • Understanding manufacturing, engineering and design. • Experience with in home appliance service, analysis, root cause determination and troubleshooting (not an absolute must-have)

Skills: • The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry • The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc. • Work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames. • The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.

Education • Bachelor’s degree in engineering, computer science, Math or business-related field. This position will primarily focus on: Service quality related Analysis – • Product quality data analysis with ASR trends of projects/models • Monitor quality case issues by daily tracking tickets • Theme card management of pending and in progress quality issues until solutions are found through communication with HQ • Part/Unit Retrieval I consent to be contacted over SMS/Text for this job.

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