Customer Service Representative

1 month ago

Cincinnati, United States Daily Dot Art Full time
Welcome to Shine Social Brand, where we sprinkle a little stardust on your brand's journey We're not just your average PR branding company; we're a team of passionate storytellers, trendsetters, and dream weavers dedicated to making your brand shine brighter than ever before.

Job Description: Shine Social Brand is looking for a friendly and dedicated Customer Service Representative to join our team in Cincinnati, OH. The ideal candidate will be responsible for providing exceptional customer service, addressing client inquiries, and ensuring customer satisfaction. You will play a crucial role in maintaining positive relationships with our clients and supporting the overall success of our company.

Responsibilities:

  • Handle customer inquiries and complaints via phone, email, and chat in a professional and timely manner.
  • Provide accurate information about our products and services to customers.
  • Resolve customer issues by investigating problems and developing effective solutions.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction.
  • Collaborate with other team members to improve customer service processes and enhance customer satisfaction.
High school diploma or equivalent; Bachelor's degree in a related field is a plus. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to handle stressful situations and provide effective solutions. Proficiency in customer service software and tools. Strong organizational and time management skills.

Benefits:
  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Professional development opportunities
  • Flexible work environment

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