Customer Service Representative,

4 weeks ago


Cockeysville, United States Carroll Water Full time

**Customer Service Representative, (Remote option after training complete)**

Cockeysville, MD $16.00 per hour ****

**We Serve Maryland, Northern VA and Southern PA areas. Offering a fun environment, paid holidays, sick, vacation, health, life insurance benefits, 401(k) with company paid match and more. Training will include online learning via the Water Quality Association (WQA).**

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**Job Summary:**

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The Customer Service Representative will interact with the companys customers by addressing inquiries and resolving complaints.

**Supervisory Responsibilities:**

**None**

**Duties/Responsibilities:**

* Team environment but requires the candidate to be self-motivated.

* Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.

* Appointment setting with customers and keep CRM updated at all times.

* Work directly with service manager to schedule efficient service routes and routines.

* Collects and enters orders for new or additional products or services.

* Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff.

* Ensures that appropriate actions are taken to resolve customers problems and concerns.

* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

* Performs other related duties as assigned.

**Required Skills/Abilities:**

****

Excellent communication skills including active listening.

Service-oriented and able to resolve customer grievances.

Proficient computer skills with the ability to learn new software.

Ability to multi-task and work in a faced-paced environment.

Must be organized.

Must have reliable transportation.

**Education and Experience:**

****

High school diploma or equivalent.

Customer service experience preferred.

**Physical Requirements:**

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Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

**Hours and Location:**

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Hours: Monday-Friday 8:00am 4:30pm

Location: 12047 Falls Road, Cockeysville, MD 21030

**Pay Range: $16.00-$18.00/hour**

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