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Customer Service Representative

4 months ago

Cockeysville, United States HENDERSEN-WEBB, INC. Full time

**Customer Service Representative**:
**Responsibilities for Customer Service Representative**:

- Conduct yourself in a professional manner at all times by being courteous to residents, vendors and co-workers, and treating them with respect.
- Know and follow all of the policies and procedures as provided in the Customer Service Guide.
- Review account information to answer questions regarding the Rental Agreement requirements and renewals.
- Review account ledgers for information regarding rental payments, fees, collection dates, and eviction dates.
- Complete proper follow-up on all calls, enter memos on accounts, forward information to the proper department or supervisor, and issue work order tickets for service requests.
- Other duties as assigned

**Skills/Requirements for Customer Service Representative**:

- Must be available to work four-10 hour days 8:30am-7:00pm
- Must be able to type a minimum of 35 wpm
- Must have a minimum 2 years customer service or call center experience
- Must be responsible, reliable, organized, punctual, compassionate, and have the ability to maintain confidentiality
- Must have a clear speaking voice, good communication and listening skills
- Must have basic computer skills including Word, Excel, and Outlook
- Must have High School Diploma
- Yardi Software experience a plus
- Bilingual (Spanish/English) required

**Compensation/Benefits**:

- Competitive Salary plus incentives
- Medical, Dental and Vision Insurance
- Life and Disability Insurance
- 401k with an employer match
- Vacation, Sick and Personal Time Off
- Company Paid Holidays

Please send resume and include salary requirement and daytime telephone number

**About US**:
E.O.E

Pay: $18.50 per hour

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance

Shift:

- 10 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Experience**:

- Customer Service: 3 years (required)

Work Location: In person