Saas - productivity

2 weeks ago

Alpharetta, United States Vantage Point Consulting Inc. Full time
Required Qualifications:
  • A minimum of 5+ Years' professional experience working with IT Productivity tools (Project Tools, Microsoft Productivity, Survey Tools, and Meeting Room Technologies etc.).

Productivity

· Work within the DWT Technical Operations function as a technical leader responsible for operations of a broad array of SaaS tools including Project Tools, Microsoft Productivity and Office Suite, Survey Tools, and Meeting Room Technologies.
· Responsible for L3 Operations and Systems Administration for Project Tools including Smart Sheets, Miro, Aha
· Responsible for L3 Operations and Systems Administration for Microsoft Productivity tools including Microsoft Office, Microsoft Visio, Microsoft Whiteboard, Microsoft ToDo, Microsoft Viva Engage, Microsoft Viva Insights, and Microsoft Planner.
· Responsible for L3 Operations and Systems Administration for Survey Tools including Sli.do and Survey Monkey.
· Responsible for L3 Operations and Systems Administration for Meeting Room Technologies including iOffice Teem and Teams Rooms Panels
· Technical accountability over the operational stability of DWT Productivity platforms, tools & services.
· Maintain a solid understanding of a complex Productivity ecosystem which has several integrations into other systems including but not limited to security tools, identity platforms, authentication systems,internal operational tools, and other systems.
· Work to transition Productivity services cross tenant, providing support for the separation management office to ensure seamless transitions to the Client's platform.
· Owning the tools required to manage Productivity systems: admin consoles including M365 admin portal for managing Microsoft Productivity services, identity management and delegated administration tools to manage groups and objects, and Microsoft PowerShell for automated administration.
· Act as the technical escalation point within the internal Systems Administration team for complex issues and advanced troubleshooting for DWT Productivity tools and integrated systems.
· Perform platform monitoring, maintenance, and management across the entire ecosystem of Client's Productivity related services.
· Responsible for managing, tracking, testing and pushing out Microsoft Office product and security updates, ensuring the entire organization is on the correct channel and version.

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