Call Center Representative

7 days ago

Irvine, United States Americor Full time

We're hiring Join Americor, a consecutive Top Workplaces award winner, as a Call Center Representative (Intake Specialist). In this position, you'll handle a high volume of inbound and outbound calls, evaluate prospective customers, and provide detailed information-all while meeting performance targets. If you're ready to thrive in a fast-paced environment and be part of a supportive team, apply today

Responsibilities:

  • Manage 300-500 inbound and outbound calls on high-volume days, and 100-200 calls on quieter days, delivering exceptional customer service and ensuring each interaction is professional and memorable.
  • Evaluate and qualify prospective customers for various financial programs, collecting and verifying client information.
  • Use prescribed scripts and training materials to handle objections, provide detailed information, and persuasively complete applications for clients.
  • Direct qualified clients to Debt/Loan Consultants with a detailed summary of their qualifications to ensure a smooth transition.
  • Maintain accurate records of client interactions and application status, ensuring all information is up-to-date.
  • Set and achieve performance targets, meeting defined benchmarks for success while fostering teamwork through active participation in team activities, competitions, and incentive programs.
Requirements:
  • At least 6 months of experience in a call center or a role involving handling high call volumes (e.g., front desk).
  • Working knowledge of Google Workspace or similar platforms.
  • Experience with a CRM for managing leads and documenting conversations.
  • Ability to commute daily to the Irvine, CA office (Remote work is not an option).
  • Exceptional communication, organizational, and interpersonal skills.
  • Strong attention to detail and the ability to thrive in a fast-paced environment.
  • Demonstrates ability to set and achieve performance goals while maintaining a customer-first approach.
  • Adaptability to changing priorities and the ability to manage multiple tasks efficiently.


*This position is in-house located in our Irvine, California office

*Compensation is $18.00 per hour + commission

*The Perks: Paid training, ongoing training, career advancement, benefits (Medical, Dental, Vision) on the first day following 30 days of employment, 401K, and contests & company events.

Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Note to Agencies:

Americor Funding, Inc. (the "Company") has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company's policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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