![National Safety Council](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
Save lives, from the workplace to anyplace. The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Customer Service Representative to join us in our mission to save lives and prevent injuries. Position Highlights: Responsible for providing quality customer service to various parties including students, instructors, and other stakeholders. Interact directly with individuals who are enrolled in NSC courses by registering their information and processing credit card payments over the phone. Also responsible for entering student and class records into the system to ensure accurate reporting. Scope / Accountabilities State Programs, Traffic Court Programs 25-30 courses/products supported in different formats (e.g., online, in-person classroom) What You’ll Do: Effectively conduct inbound customer service calls from multiple program queues meeting defined performance metrics, quality and customer satisfaction standards, and satisfying all program regulatory requirements. Use call flows, reference materials, and program training to identify issues, apply problem-solving skills, and appropriately handle customer inquiries. Apply empathy, listening, and service techniques to defuse situations and avoid call escalation. Provide specific and unique program/schedule information accurately to customers. Efficiently communicate through chat and email to research and resolve enrollment/completion issues. Accurately input student data and process live credit card payments while maintaining PII and PCI compliance. Clearly and concisely document customer interactions with account notes in business systems. Respond to customer messages; place outbound calls to customers to answer general questions, complete registration, or process other routine transactions. Consistently promote self-service options and customer engagement to meet team goals. Proactively and swiftly communicate repetitive or widespread customer concerns to management for resolution. Promptly process returned mail-in business systems to reduce costs associated with outdated address data. Complete other duties as assigned. We’re Looking for Someone with: High school diploma and at least 2 years of relevant customer service or call center experience. Strong customer service and team orientation. Data entry accuracy and integrity. Bilingual (English/Spanish/Portuguese) a must. Bachelor's degree preferred. Experience with Microsoft Office is a plus. Hourly rate - $19.50/hr This is a hybrid position with two days remote and three days in the office. Reasons You’ll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following: At least 20 PTO days accrued 1 st year and 11 paid holidays Flexible work arrangements Comprehensive medical, dental, vision, and life insurance plans Flex spending accounts for medical and dependent care 403(b) & Roth 403(b) with employer match up to 6% Reimbursable training Student loan pay-down Dress for your day We believe that you can’t be safe if you don’t feel safe. Feeling safe requires a commitment to equitable policy implementation and promoting diversity in the safety profession. We must cultivate our own diverse, inclusive, and equitable work environment to deliver on our mission to save lives, from the workplace to anyplace. NSC is an equal-opportunity employer. #J-18808-Ljbffr
-
Customer Service Representative
1 month ago
Syracuse, United States CPS Recruitment Full timeCustomer Service Representative (60163) A leading manufacturer in Syracuse, NY is partnering with CPS Recruitment to find a Customer Service Representative to join their ; This is an excellent temporary to hire opportunity ! Hours: Mond...
-
Customer Service Representative
4 weeks ago
Syracuse, United States U-Haul International, Inc Full timeAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...
-
Customer Service Representative
4 weeks ago
Syracuse, United States U-Haul Full timeLocation: 1001 Canal St, Syracuse, New York 13210 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...
-
Customer Service Representative
5 days ago
Syracuse, New York, United States Home Decor Outlets Full time**Customer Service Representative / Cashier**Home Decor Outlets, a leading home furnishing company, is seeking an exceptional Customer Service Representative/Cashier to join our team. The starting rate of pay is $11.10 per hour.Our immediate opening is for the associate who can comply with all corporate policies while providing excellent and courteous...
-
Customer Service Representative
3 months ago
Syracuse, United States U-Haul Full time**job category research study** We want to make job hunting easier by updating the structure of job titles and categories to improve upon the job search experience. Please participate in a brief drag-and-drop activity to let us know how you recognize and relate to general job classifications. **Customer Service Representative** **U-Haul Offers Customer...
-
Customer Service Representative
15 hours ago
Syracuse, New York, United States Reeb Millwork Full time**Job Summary**Reeb Millwork is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities*** Interact with customers to provide information about products and services, and to handle and...
-
Customer Service Representative
3 days ago
Syracuse, New York, United States Domino's Franchise Full time**Job Summary**At Domino's Franchise, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our customers.**Key Responsibilities:**Take orders over the phone and in person, ensuring accurate...
-
Customer Service Representative
1 week ago
Syracuse, New York, United States Peregrine Senior Living at Onondaga Hill Full timeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Peregrine Senior Living at Onondaga Hill.Job Summary:The Customer Service Representative will be the first point of contact for our customers, providing exceptional service through telephone and in-person interactions. This role requires a professional and...
-
Customer Service Representative
3 days ago
Syracuse, New York, United States US Tech Solutions Full timeAbout the Role:As a Customer Service Representative at US Tech Solutions, you will play a critical role in providing exceptional support to our customers. We are a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.Key Responsibilities:Provide top-notch customer service to end-users of our equipment,...
-
Customer Service Representative
11 hours ago
Syracuse, New York, United States SECNY FEDERAL CREDIT UNION Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at SECNY Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, handling financial transactions, and promoting our credit union's products and services.Key...
-
Customer Service Representative
3 months ago
Syracuse, United States A. Duie Pyle Full time** Customer Service Representative** **Job Category****:** Administration/Office Support **Requisition Number****:** CUSTO010661 Showing 1 location **Job Details** **Description** **A. Duie Pyle currently has an opening for a Full Time Customer Service Representative in Syracuse, NY!** **Start time 10:30am - 7:00pm Monday through Friday (No Weekends)**...
-
Customer Service Representative
5 days ago
Syracuse, New York, United States RTA US Full timeJob DescriptionJob Title: Customer Service RepresentativeLocation: RemoteJob Type: ContractShift: Standard WorkdayEducation: High School Diploma or GED requiredAbout Us:We are a dynamic company, RTA US, committed to delivering exceptional customer service and support. Our team plays a crucial role in connecting customers with the solutions they need and...
-
Customer Service Representative
13 hours ago
Syracuse, New York, United States Kelly Services, Inc. Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Kelly Services, Inc. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Deliver outstanding customer service for fuel and propane...
-
Customer Service Representative
5 days ago
Syracuse, New York, United States RemX Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at RemX. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...
-
Customer Service Representative
7 days ago
Syracuse, New York, United States Domino's Franchise Full timeJob DescriptionJob SummaryWe are seeking a highly motivated and customer-focused individual to join our Domino's Franchise team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, taking orders, and ensuring a positive experience for our customers.Key ResponsibilitiesTaking...
-
Customer Service Representative
3 months ago
Syracuse, United States Freeman Holdings Group Full timeOur motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team. Is the customer #1 with...
-
Customer Service Representative
5 days ago
Syracuse, New York, United States Compass Group USA Inc Full timeJob SummaryCompass Group USA Inc is seeking a skilled Customer Service Representative to join our team as a Cashier/Food Service Worker. In this role, you will be responsible for operating the Point of Sale system, assisting the Chef, preparing coffee, and maintaining a clean and organized workspace.Key Responsibilities:Prepare and serve food and beverages...
-
Customer Service Representative
3 days ago
Syracuse, New York, United States Trinity Health Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Trinity Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to inquiries, and resolving issues in a timely and professional manner.Key...
-
Customer Service Representative
3 days ago
Syracuse, New York, United States Delta Sonic Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a front-line representative of Delta Sonic, you will be responsible for providing exceptional customer service and educating customers on our car wash and detail shop services.Key ResponsibilitiesCustomer Service: Greet customers in a...
-
Customer Service Representative
5 days ago
Syracuse, New York, United States SYRACUSE LOCAL GEICO OFFICE Full timeJob DescriptionThe Customer Service Representative position at Syracuse Local Geico Office will involve providing exceptional customer service to agency customers, greeting office visitors, drafting letters and reports, and performing other administrative duties as directed by the agency owner or associates.Key ResponsibilitiesRespond to customer inquiries...