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2 months ago

Washington, United States Quality Support Full time

QSI is currently seeking a Website Content Coordinator to provide support to our government client. The position is located in downtown Washington, D.C. To be considered for this role, the ideal candidate must have an active Secret clearance . As a Website Editor, your primary responsibility will be to efficiently manage both internal and external website content for the VO/I Website Unit. The successful candidate will receive day-to-day supervision and guidance from a government manager.

Location

Washington, D.C.

Level/Salary Range

$80K - $90K

HR Contact

Subrina Miles

Job Category

Non-Exempt

Security Clearance Required

Secret

Position Type

Full-time

Duties/Requirements/Qualifications

Qualifications:

  • Working knowledge of web coding such as HTML.
  • Familiarity with web-related applications and programs.
  • Familiarity with website analytic tools such as ForeSee and WebTrends.
  • Excellent proofreading and technical editing skills, with an excellent grasp of English grammar, spelling, and punctuation.
  • Ability to effectively and politely interface with public.
  • Excellent customer service skills.
  • Ability to interpret and apply regulatory material.
  • Ability to work independently and as a member of the team to effectively interact with personnel at all levels.
Duties/Tasks:
  • Edit, maintain and publish content for the directorate's visa-related potions of both the CA internet site (travel.state.gov), and the unclassified intranet site (CAWeb), based on input of internal stakeholders and needs of external audiences.
  • Provide technical editing (including proofreading, grammar, and punctuation) to website content.
  • Carry out quality assurance checks on website content. Liaise with IT department (both IRM and CA/CST) and external web developers to resolve technological issues and conduct work.
  • Track and report on all site metrics.
  • Monitor customer feedback messages/comments on website to correct issues and/or identify opportunities for improvement.
  • Conduct periodic reviews of U.S. Embassy and Consulate websites to ensure compliance with Post Internet Content Guidelines.
  • Identify and post relevant VO cables to internal and external websites.
  • Coordinate with stakeholders (VO, other bureaus, and other government agencies) regarding their visa-related website information as well as web policies and procedures.
  • Consolidate information and obtain clearance/approval for content changes, and then update content through the CMS.
  • Assist on web policy matters. Interpret and apply policy to work products.
  • Utilize proprietary consular systems such as the Consular Consolidated Database (CCD).
  • Evaluate business processes and workflows, making practical recommendations for process improvements, and assist with implementing and validating any process changes.
Education / Experience Required
  • Bachelor's degree, and;
  • Four (4) years of general office experience, including;
  • One (1) year of specialized experience in website content management, including;
  • Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook.
  • The Government may allow the following qualifications substitutions for this position: 4 years of additional general office or administrative experience may be substituted for a BS/BA degree.