International Customer Service Representative

3 weeks ago


Myrtle Beach, United States Suns News Full time

International Customer Service Representative Cooke Property Services, LLC seeks an International Customer Service Representative for work to be conducted in Myrtle Beach, SC. The incumbent of the position will be working in international customer services, specifically, although not solely, with Polish customers. Responsibilities: Translate documents from Polish to English and vice versa. Manage social media in Polish and English. Confer with customers by telephone or in person to provide information about products or services. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Determine charges for services requested, collect deposits or payments, or arrange for billing. Complete contract forms, prepare change of address records, or issue service discontinuance orders. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as refunding money or adjusting bills. Special Requirements: Able to translate documents from English to Polish and vice versa. Bilingual Polish-English. Location: Myrtle Beach, SC Job Type: Full-time Posted on: July 21, 2024 #J-18808-Ljbffr



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